Role Description We are looking for a seasoned Power Platform Cloud Solution Architect with extensive experience in Power Platform development. This role emphasizes developing and implementing governance strategies, best practices, and customized Power Platform solutions. The ideal candidate will be skilled in leveraging the Power Apps and Power Automate Studio and Power Platform Admin Center to assist customers with architectural design, troubleshoot existing applications, and establish governance frameworks tailored to organizational needs. Qualifications - SME expert in Power Platform governance, administration, and Power Apps development. - Advanced knowledge of Power Platform Admin Center and Center of Excellence Starter Kit configuration. - Strong proficiency in Power Apps (Canvas and especially Model Driven Apps), Power Automate (cloud and especially desktop flows), Dataverse, Power Pages and other Power Platform components. - Demonstrated experience in Power Platform administration and support within large-scale environments. - Skilled in delivering technical training and resolving complex application issues. - Excellent analytical and collaboration skills. - Strong ability to engage with key stakeholders and cross-functional teams. - Advanced Microsoft certifications preferred. - Previous customer-facing roles are highly desirable. - Strong commitment to staying updated on modern engineering practices and tools. Requirements - Develop and maintain Power Apps solutions with a focus on model driven apps development and architecture. - Development of Power Pages. - Knowledge of Application Lifecycle Management (ALM) via Solutions. - Experience in setting up, troubleshooting and optimizing Power Automate desktop flows. - Familiarity with integrating data from Dataverse, SharePoint, and other sources. - Ability to provide technical training and guide customers through architectural decisions for custom Power Apps solutions. - Administer and support Power Platform environments, including Power Apps, Power Automate, and Power Platform Admin Center (PPAC). - Deep understanding of Dataverse, governance strategies, environment planning, and security. - Expertise in developing environment strategies (environment types, purpose, security roles). - Proficiency in licensing (standard vs. premium), capacity planning, and Data Loss Prevention (DLP) policies. - Analytical skills for reporting and data analysis within PPAC and M365 audit logs. - Capable of establishing and managing a Power Platform Center of Excellence (CoE). Desired Skill Set - Up to date product knowledge in Dynamics 365 Customer Engagement modules: - Dynamics 365 Sales - Dynamics 365 Customer Service - Dynamics 365 Customer Insights – Journeys - Dynamics 365 Field Service - Dynamics CRM On-premises - Enterprise level administration and development focused specifically with: - CRM infrastructure installation and configuration - CRM deployment configuration - CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows) - CRM integration - Dynamics CRM Cloud Migration - Knowledge in CRM 2015+ build versions and upgrade experience - Architectural experience for Dynamics CRM on-premises - A strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting. - Environment health assessment experience. Company Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

• Develop and enhance internal platform services written in C#/.NET • Implement small to medium features and bug fixes following established patterns and standards • Write maintainable, testable code and participate in code reviews • Learn and apply best practices around error handling, logging, and reliability • Contribute to Azure DevOps YAML pipelines used to build, test, and deploy platform services • Support release workflows that promote changes across Dev, UAT, and Production environments • Help maintain pipeline templates, variables, and deployment standards • Assist with troubleshooting build and deployment issues and documenting fixes • Gain hands-on exposure to infrastructure deployments using Infrastructure as Code • Support environment consistency and configuration across Azure environments • Learn how application and infrastructure pipelines work together in production delivery

• Design and implement the infrastructure that applications will run on. • Select the appropriate hardware and software components, configure the networking and storage resources and create security policies. • Ensure all new software functions smoothly across various programs and platforms, including mobile systems. • Automate the testing, deployment and configuration management processes. • Maintain the underlying infrastructure including hardware, software and storage resources to ensure the infrastructure’s reliability, scalability and security. • Maintain the overall health and stability of the applications that run on their organization's platform. • Meet with managers and representatives of Government to discuss software issues and brainstorm methods of solving existing problems. • Write original code and update existing code, ensuring that all code meets program requirements. • Perform intensive testing of all new and existing programs to ensure they are free of errors and function as intended. • Update and debug existing systems to ensure a smooth user experience and a uniform look across a variety of platforms. • Keep up to date on the newest technological innovations in the field and be ready to apply relevant innovations to our software systems.

Senior Platform Engineer - Remote Job Profile Summary The Senior Platform Engineer will play a key role in engineering middleware platforms and automations. This role focuses on architecting solutions, mentoring junior engineers, and collaborating across teams to automate deployments. In addition, the Senior Platform Engineer is responsible for creating required automation using latest DevOps tools & services to reduce manual tasks and speed to market. They should be able to write SOPs to document processes and procedures following the required standards and industry best practices. Skills: - Requires strong problem solving and analytical skills - Requires excellent communication skills and ability to write and discuss clear procedures regarding technical issues - Requires excellent interpersonal skills and the ability to interface with all levels of personnel. - Excellent customer service - Ability to work independently and as a team - Work closely with development teams to containerize legacy applications and optimize performance on Kubernetes. Job Description Key Responsibilities: - Design and implement highly available, resilient, and cost effective platforms and middleware solutions. - Drive automation initiatives using Infrastructure as Code (IaC) and DevOps practices to improve efficiency and reduce manual operations. - Build, maintain, and optimize CI/CD pipelines supporting containerized applications. - Engineer and support container platforms such as RedHat OpenShift (OCP) and other Kubernetes platforms (EKS/AKS/ECS) in enterprise environments. - Implement and manage service mesh technologies (e.g., Istio) to enhance traffic management, observability, and microservices security. - Establish monitoring, logging, and alerting standards to ensure platform reliability, performance, and SLA compliance. - Serve as a subject matter expert (SME) for Middleware platforms, advising teams on architecture, best practices, and operational excellence. - Partner with security and compliance teams to embed governance, security controls, and DevSecOps practices into platform designs. - Lead troubleshooting efforts and act as an escalation point for complex Level III and Level IV production issues. - Install, configure, and maintain middleware platforms, Kubernetes clusters, applications, and supporting infrastructure. - Mentor and guide junior engineers, promoting best practices and supporting technical growth across the team. - Document architecture, operational procedures, and standard operating processes following industry standards. - Participate in and lead technical discussions, contributing to architectural decisions and cross functional collaboration. - Evaluate emerging technologies and recommend improvements that enhance platform performance, security, and scalability. Education & Experience Education: Bachelor s degree required or 12 years of relevant experience in lieu of degree Work Experience: - 10-15+ years of related IT work experience. - Hands on experience in engineering and implementation of RedHat OpenShift (OCP) or similar Kubernetes / Container platforms like ECS/EKS. - Hands on experience in automating CI / CD pipelines for RedHat OpenShift (OCP) or related Kubernetes / Container platforms. - Hands-on working knowledge with Docker/Podman Git, Jenkins, other CI/CD tools. - Hand-on experience implementing, configure, and maintenance Istio Service Mesh or another service mesh for traffic management, observability, and security of microservices. - Experience with DevSecOps concepts/working tools is needed. - Proven working experience with Infrastructure as Code (IaC) tools, specifically Terraform, for provisioning and managing cloud resources. - Hand-on experience in Cloud platforms like AWS (Preferred) or Azure. - Experience with IBM Event Streams or IBM App Connect Enterprise (MQ) is highly preferred - Working knowledge for AWS Foundational Services like ECS, EC2, IAM, VPCs, DNS, Networking, Security Groups, Load Balancers, etc. - Experience with any industry leading Scripting languages such as Shell scripting/Python/Groovy/PowerShell is needed. - Any experience or knowledge with IBM CloudPak products is a plus. - Core Middleware experience in handling IBM WebSphere products / Application Server / Webservers is a plus. - Working knowledge on distributed operating systems like Linux / Windows / AIX. - Knowledge of Load balancers, DNS resolutions, basic Network issues troubleshooting related to Middleware technologies is needed.