• Execute migrations, imports, and manipulation of data or documents in our systems and platforms; • Develop scripts to manipulate data in files, databases, and APIs; • Activate and configure technical services within the company's solutions; • Collaborate with internal teams to ensure proper integration and operation of systems; • Digital mindset, curiosity about new technologies, and interest in understanding how Artificial Intelligence can transform processes, experiences, and outcomes.

• Exercise independent judgement to interpret customer insights, identify risks and opportunities, and recommend strategic and operational actions related to feedback received from VoC sources, including client and patient surveys, complaints/grievances, social media/online reviews, and other ad hoc feedback channels. • Manage and operationalize customer feedback workflows, including categorization, prioritization, routing, and development of customer-facing communications (e.g., grievance responses), in alignment with regulatory and compliance standards. • Monitor and evaluate customer experience metrics and indicators to identify trends, risks, and opportunities requiring action. • Conduct advanced analysis, including root cause analysis, to identify trends, correlations, drivers of satisfaction and dissatisfaction, and changes in customer sentiment across channels. • Translate quantitative and qualitative analysis into actionable insights and recommendations that influence strategic and operational decision-making. • Develop and deliver insights through dashboards, reports, and presentations tailored to diverse audiences, including operational teams, clinical stakeholders, product partners, and executive leadership. • Partner with and influence cross-functional stakeholders by representing the voice of the customer in discussions and driving alignment through data-backed insights. • Identify and evaluate customer experience improvement opportunities by connecting insights to operational, process, and service impacts, and contributing to scenario planning and decision support. • Assess and report on the effectiveness of cross-functional customer experience improvement initiatives and outcomes, connecting survey findings, market insights, improvement strategies, and implemented results to provide a holistic view of customer experience progress – informing future strategy and prioritization. • Contribute to advancement of VoC program methodologies, tools, and frameworks, including tagging structures, reporting approaches, journey mapping, and integration of market research and competitive benchmarking insights. • Ensure adherence to compliance, data governance, and organizational policies related to customer data, privacy, and feedback handling. • Other duties as assigned.

At Hancock Claims Consultants, we are at the forefront of claims resolution services, offering nationwide coverage, swift and comprehensive claims inspections, and unparalleled quality and precision. Our established process ensures top-tier claims support, ranging from rapid catastrophe response to direct inspections. In pre-emptive for the upcoming CAT season, Hancock is looking for seasonal 1099 Estimate Writers to join our roster. As a Estimate Writer, you will work closely with Field Representatives, Insurance Adjusters, Clients, Customers, and all parties involved in claims remediation to produce accurate estimates for damage assessments and carrier loss evaluation. *This is a remote 1099 Subcontractor position. Essential Duties and Responsibilities: - Review and develop insurance estimates using field inspection documentation, photographs and scope sheets - Develop estimates including creation of accurate roof diagrams in Xactimate Sketch - Write supplemental estimates - Communicate with various team members to settle issues of scope - Complete and submit estimates for insurance carriers - Handles all estimating inquiries for the team and demonstrate high level of problem resolution and technical assistance. - Manage multiple projects simultaneously - Submits estimates in a timely manner determined by company requirements - Provides technical explanations to clients, adjusters, consultants, and others - Updates status of job within company software program - Other duties and responsibilities as required Qualifications: - Demonstrated Xactimate Estimator competence, knowledge, and proficiency (Level 2 preferred) - 2+ years of field experience in roofing estimating or insurance adjusting - XactAnalysis experience required - Symbility experience required - Proficient in Microsoft Excel, Outlook, and Word - Hold a valid/active claim adjusting license (states may vary) - Not required but always a plus – Experience in Symbility - Not required but always a plus – Experience in Commercial claims - Effective time management skills, able to set priorities, multi-task and meet deadlines. - Intermediate to advanced computer skills - Strong attention to detail - Professional written and oral communication skills - High school graduate (Some College preferred)

• Create, analyze and optimize paid search campaigns in Google AdWords, Bing Ads, 3rd party SEM platforms, Youtube ads and Display ads • Conduct recurring weekly and monthly optimization tasks (i.e. keyword expansion, ad testing, negative management, etc.) • Provide consistent and effective support to Managers on day-to-day maintenance of campaigns and new SEM, Display, and Video opportunities • Deliver analysis and insights that help teams optimize creatives and landing pages, assessing metrics such as Ad CTR, Click Share, Impressions Share, Lead Rate, Enrollment Conversion Rate, CPL, CPA and Ad strength • Provide ongoing and ad hoc analytical support to the Google Ads Manager