Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. ____________________________________________________We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap. Pay Range USD $65,686.00 - USD $79,140.00 /Yr. STAR Bonus % (At Risk Maximum) 5.00 - Salaried Non-Management except pharmacists Work Schedule Description (e.g. M-F 8am to 5pm) M-F 8am to 5pm Remote Work Notification ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming. Overview Navitus Health Solutions is seeking a Analyst, IT Governance to join our team! The Analyst, IT Governance is responsible for developing and maintaining IT policies, procedures, guidelines, and standards in alignment with ITIL best practices. This role will work directly with application developers, business users, internal IT, and third-party vendors to improve performance, processes, and the overall health of the data. This role will participate in the planning and implementation of policies and procedures to ensure the systems are running optimal and processes are consistent with company goals, industry best practices and regulatory requirements. Is this you? Find out more below! Responsibilities How do I make an impact on my team? • Ensure all environments are managed and maintained to meet service level agreements.• Evaluate effectiveness of IT controls to ensure they adequately mitigate risks and comply with requirements. This includes controls related to access management, change management, incident response and service management.• Continuously monitor and evaluate the effectiveness of IT governance processes and controls to provide recommendations to enhance efficiency, effectiveness, and compliance. • Identify and recommend process improvements to promptly resolve reoccurring problems with technical and business leads.• Report barriers to resolution of Incidents, Service Requests, Problem Management, Change Management by identifying and addressing underlying problems with technical and business leads.• Participate in incident response activities by coordinating with relevant stakeholders and holding corrective actions reviews to prevent future occurrences.• Participating in the change management process by assessing the impact of proposed changes on IT governance policies, procedures and controls ensuring that changes are implemented in a controlled manner. • Develop, maintain, lead and communicate Major Incident Management processes, and delivery.• Other duties as assigned Qualifications What our team expects from you? • Associate’s degree in the field of computer science or equivalent work experience required. • Certification/Licenses: ITIL Certification preferred.• 1-3 years technical experience in the field of information technology or computer science.• Experience leading a team of analysts managing an Enterprise Service Suite.• Proven analytical and problem-solving abilities.• Proven techniques in Business Process Mapping.• Experience working with business subject matter experts eliciting process details and work instructions. • Demonstrable experience in requirements gathering and documentation.• Ability to effectively prioritize and execute tasks in a high-pressure environment.• Knowledge of ITIL framework.• Knowledge of Agile framework.• Participate in, adhere to, and support compliance program objectives • The ability to consistently interact cooperatively and respectfully with other employees What can you expect from Navitus? - Top of the industry benefits for Health, Dental, and Vision insurance - 20 days paid time off - 4 weeks paid parental leave - 9 paid holidays - 401K company match of up to 5% - No vesting requirement - Adoption Assistance Program - Flexible Spending Account - Educational Assistance Plan and Professional Membership assistance - Referral Bonus Program – up to $750! #LI-Remote Location : Address Remote Location : Country US

Role Description - Record screen sessions demonstrating specific tasks with clear verbal narration for each step. - Annotate screenshots of professional software by drawing precise bounding boxes around relevant UI elements. - Follow provided staging instructions to set up specific UI states prior to recording. - Use a custom capture tool to record workflows accurately and consistently. - Adhere closely to task guidelines to ensure data quality and usability. Qualifications - Strong familiarity with professional software tools including Blender, Godot, GIMP, R, Wings 3D. - Fluent in English. - Detail-oriented and capable of following precise instructions. - Comfortable working independently and meeting tight deadlines. - Access to a physical Mac and ability to create a fresh macOS user profile if required. Requirements - Prior experience with data collection, annotation, or QA work (preferred). - Experience recording or documenting workflows (preferred). - Comfort working with new tools and staged environments (preferred). Benefits - Compensation: $65/hour - Location: Remote - Commitment: 20+ hours/week Application Process - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: Interview Process Details - For any help or support, reach out to: support@mercor.com

Role Description The Data Collection Specialist will be responsible for the following: - Record screen sessions demonstrating specific tasks with clear verbal narration for each step. - Annotate screenshots of professional software by drawing precise bounding boxes around relevant UI elements. - Follow provided staging instructions to set up specific UI states prior to recording. - Use a custom capture tool to record workflows accurately and consistently. - Adhere closely to task guidelines to ensure data quality and usability. - Work independently and asynchronously to meet deadlines while improving data collection quality. Qualifications - Strong familiarity with professional software tools including Windows, MacOS, and Linux. - Detail-oriented and capable of following precise instructions. - Comfortable working independently and meeting tight deadlines. - Access to a physical Mac and ability to create a fresh macOS user profile if required. - Fluent in English. Requirements - Prior experience with data collection, annotation, or QA work. - Experience recording or documenting workflows. - Comfort working with new tools and staged environments. Benefits - Compensation: $100/hour - Location: Remote - Commitment: 20+ hours/week Application Process - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: Interview Process Details - For any help or support, reach out to: support@mercor.com

Role Description An Epic Analyst II works to build and support one or more Epic modules for live and implementing customers. This individual will work with clinical, administrative, and revenue cycle users to support nephrology practices using the Epic CKD product by performing day-to-day maintenance of the Epic system, enhancement build, and new implementation build. This person will use their knowledge and experience to solve new problems with technology and should be self-disciplined and able to thrive in a primarily remote environment. Essential Duties & Responsibilities - Incident and request resolution - Monitor ServiceNow for incidents and requests assigned to team - Follow-up with requesters as needed for additional information - Update status and document notes and resolution - Manage team-owned workqueues and error logs - Some on-call responsibilities for urgent issues - Management of workqueues and error queues - Documenting and migrating build - Implementation support - Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation - Support users and training team with build fixes and responding to questions about workflow design - Implementation support for new practices and new modules - Documenting and migrating build - Written and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflows - Engaging with third parties to define, build, test, and troubleshoot integrated workflows - Upgrade, enhancement, and special projects work - Support Epic upgrades in assessing needs, completing build, testing, and build - Work in Nova, Orion, Asana, and other tools to document build steps and statuses - Work with end users and SMEs to understand enhancement and optimization requests - Research, design, build, and testing of workflows and enhancements - Documenting and migrating build - Other duties as assigned - Mentoring and training of other Epic team members Qualifications - Bachelor’s degree in Computer Science, Healthcare Management/Administration, Nursing, Information Systems, or a related field; or equivalent professional experience. - Minimum of 3+ years of healthcare IT or operational experience. - Operational knowledge of Patient Access, Scheduling, or Front Desk Operations. - Experience with Real-Time Eligibility (RTE) vendors and Referrals/Authorization workflows is highly preferred. - Strong analytical and problem-solving skills with the ability to translate complex business needs into technical solutions. - Excellent written and verbal communication skills; ability to interact effectively with non-technical end users and executive stakeholders. - Proficiency with ServiceNow for incident management. - Proficiency in Microsoft Office Suite (Excel, Visio, PowerPoint). Requirements - Epic Certification: One or more current Epic certifications are required. Preferred combination: Professional Billing Admin - Preferred Professional Billing Claims Required. - If not currently certified, the candidate must be willing and able to obtain Epic certification within a specified timeframe (e.g., 3 months) of hire. - Ability to travel up to 25% to support implementation, site visits, or training (e.g., trips to Epic headquarters in Verona, WI). - Standard business hours, with flexibility required for go-live support and system upgrades. Benefits - Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out - Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave and more - Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.