• Exercise independent judgement to interpret customer insights, identify risks and opportunities, and recommend strategic and operational actions related to feedback received from VoC sources, including client and patient surveys, complaints/grievances, social media/online reviews, and other ad hoc feedback channels. • Manage and operationalize customer feedback workflows, including categorization, prioritization, routing, and development of customer-facing communications (e.g., grievance responses), in alignment with regulatory and compliance standards. • Monitor and evaluate customer experience metrics and indicators to identify trends, risks, and opportunities requiring action. • Conduct advanced analysis, including root cause analysis, to identify trends, correlations, drivers of satisfaction and dissatisfaction, and changes in customer sentiment across channels. • Translate quantitative and qualitative analysis into actionable insights and recommendations that influence strategic and operational decision-making. • Develop and deliver insights through dashboards, reports, and presentations tailored to diverse audiences, including operational teams, clinical stakeholders, product partners, and executive leadership. • Partner with and influence cross-functional stakeholders by representing the voice of the customer in discussions and driving alignment through data-backed insights. • Identify and evaluate customer experience improvement opportunities by connecting insights to operational, process, and service impacts, and contributing to scenario planning and decision support. • Assess and report on the effectiveness of cross-functional customer experience improvement initiatives and outcomes, connecting survey findings, market insights, improvement strategies, and implemented results to provide a holistic view of customer experience progress – informing future strategy and prioritization. • Contribute to advancement of VoC program methodologies, tools, and frameworks, including tagging structures, reporting approaches, journey mapping, and integration of market research and competitive benchmarking insights. • Ensure adherence to compliance, data governance, and organizational policies related to customer data, privacy, and feedback handling. • Other duties as assigned.

At Hancock Claims Consultants, we are at the forefront of claims resolution services, offering nationwide coverage, swift and comprehensive claims inspections, and unparalleled quality and precision. Our established process ensures top-tier claims support, ranging from rapid catastrophe response to direct inspections. In pre-emptive for the upcoming CAT season, Hancock is looking for seasonal 1099 Estimate Writers to join our roster. As a Estimate Writer, you will work closely with Field Representatives, Insurance Adjusters, Clients, Customers, and all parties involved in claims remediation to produce accurate estimates for damage assessments and carrier loss evaluation. *This is a remote 1099 Subcontractor position. Essential Duties and Responsibilities: - Review and develop insurance estimates using field inspection documentation, photographs and scope sheets - Develop estimates including creation of accurate roof diagrams in Xactimate Sketch - Write supplemental estimates - Communicate with various team members to settle issues of scope - Complete and submit estimates for insurance carriers - Handles all estimating inquiries for the team and demonstrate high level of problem resolution and technical assistance. - Manage multiple projects simultaneously - Submits estimates in a timely manner determined by company requirements - Provides technical explanations to clients, adjusters, consultants, and others - Updates status of job within company software program - Other duties and responsibilities as required Qualifications: - Demonstrated Xactimate Estimator competence, knowledge, and proficiency (Level 2 preferred) - 2+ years of field experience in roofing estimating or insurance adjusting - XactAnalysis experience required - Symbility experience required - Proficient in Microsoft Excel, Outlook, and Word - Hold a valid/active claim adjusting license (states may vary) - Not required but always a plus – Experience in Symbility - Not required but always a plus – Experience in Commercial claims - Effective time management skills, able to set priorities, multi-task and meet deadlines. - Intermediate to advanced computer skills - Strong attention to detail - Professional written and oral communication skills - High school graduate (Some College preferred)

• Create, analyze and optimize paid search campaigns in Google AdWords, Bing Ads, 3rd party SEM platforms, Youtube ads and Display ads • Conduct recurring weekly and monthly optimization tasks (i.e. keyword expansion, ad testing, negative management, etc.) • Provide consistent and effective support to Managers on day-to-day maintenance of campaigns and new SEM, Display, and Video opportunities • Deliver analysis and insights that help teams optimize creatives and landing pages, assessing metrics such as Ad CTR, Click Share, Impressions Share, Lead Rate, Enrollment Conversion Rate, CPL, CPA and Ad strength • Provide ongoing and ad hoc analytical support to the Google Ads Manager

Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. ____________________________________________________We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap. Pay Range USD $65,686.00 - USD $79,140.00 /Yr. STAR Bonus % (At Risk Maximum) 5.00 - Salaried Non-Management except pharmacists Work Schedule Description (e.g. M-F 8am to 5pm) M-F 8am to 5pm Remote Work Notification ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming. Overview Navitus Health Solutions is seeking a Analyst, IT Governance to join our team! The Analyst, IT Governance is responsible for developing and maintaining IT policies, procedures, guidelines, and standards in alignment with ITIL best practices. This role will work directly with application developers, business users, internal IT, and third-party vendors to improve performance, processes, and the overall health of the data. This role will participate in the planning and implementation of policies and procedures to ensure the systems are running optimal and processes are consistent with company goals, industry best practices and regulatory requirements. Is this you? Find out more below! Responsibilities How do I make an impact on my team? • Ensure all environments are managed and maintained to meet service level agreements.• Evaluate effectiveness of IT controls to ensure they adequately mitigate risks and comply with requirements. This includes controls related to access management, change management, incident response and service management.• Continuously monitor and evaluate the effectiveness of IT governance processes and controls to provide recommendations to enhance efficiency, effectiveness, and compliance. • Identify and recommend process improvements to promptly resolve reoccurring problems with technical and business leads.• Report barriers to resolution of Incidents, Service Requests, Problem Management, Change Management by identifying and addressing underlying problems with technical and business leads.• Participate in incident response activities by coordinating with relevant stakeholders and holding corrective actions reviews to prevent future occurrences.• Participating in the change management process by assessing the impact of proposed changes on IT governance policies, procedures and controls ensuring that changes are implemented in a controlled manner. • Develop, maintain, lead and communicate Major Incident Management processes, and delivery.• Other duties as assigned Qualifications What our team expects from you? • Associate’s degree in the field of computer science or equivalent work experience required. • Certification/Licenses: ITIL Certification preferred.• 1-3 years technical experience in the field of information technology or computer science.• Experience leading a team of analysts managing an Enterprise Service Suite.• Proven analytical and problem-solving abilities.• Proven techniques in Business Process Mapping.• Experience working with business subject matter experts eliciting process details and work instructions. • Demonstrable experience in requirements gathering and documentation.• Ability to effectively prioritize and execute tasks in a high-pressure environment.• Knowledge of ITIL framework.• Knowledge of Agile framework.• Participate in, adhere to, and support compliance program objectives • The ability to consistently interact cooperatively and respectfully with other employees What can you expect from Navitus? - Top of the industry benefits for Health, Dental, and Vision insurance - 20 days paid time off - 4 weeks paid parental leave - 9 paid holidays - 401K company match of up to 5% - No vesting requirement - Adoption Assistance Program - Flexible Spending Account - Educational Assistance Plan and Professional Membership assistance - Referral Bonus Program – up to $750! #LI-Remote Location : Address Remote Location : Country US