• Support user research activities such as surveys, interviews, and basic analysis to understand user needs. • Assist in creating personas, user journeys, wireframes, and simple prototypes. • Participate in workshops and brainstorming sessions with the team. • Help designers and developers ensure designs are implemented correctly. • Contribute to designing user interfaces with attention to usability and consistency. • Collaborate with team members across design, product, and development. • Assist in user testing activities and help gather feedback. • Learn and apply UX/UI best practices and design system guidelines.

Title: Senior UX Architect Location: Cary HQ United States Job Description: Senior UX Architect - 12-Months Contract | Hybrid, Cary, North Carolina We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more. About the job The IBX team is looking for a Senior UX Architect to help design and bring the experience to life across our digital ecosystem. This role will focus on translating UX architecture into intuitive, cohesive, and engaging interfaces that support clarity and consistency across multiple touchpoints. The expected duration of this assignment is 12 months. Our team works at the intersection of brand, experience, and digital design. We focus on building clear and meaningful experiences that help people navigate complex ideas and systems with confidence. As a Senior UX Architect, you will: - Define and evolve the experience architecture and information structure across digital properties. - Develop information architecture models, navigation systems, and interaction frameworks that support scalable experiences. - Create experience artifacts such as user flows, journey maps, experience models, and system diagrams. - Collaborate with design, content, and development teams to ensure clarity and consistency across digital experiences. - Translate complex concepts and information into clear, intuitive experience structures. - Establish UX patterns and guidelines that align with broader design system principles. - Support cross-team alignment by communicating UX frameworks and architectural thinking. - You're curious, passionate, authentic and accountable. These are our values and influence everything we do. Required qualifications - 8+ years of experience in designing for complex digital ecosystem. - Bachelor's degree required in one of the following disciplines: Computer Science, Human-Computer Interaction, Cognitive Psychology, User Experience, Industrial Design, or related field. - Experience applying UX standards and best practices to ensure consistency and usability. - Equivalent combination of related education, training and experience may be considered in place of the above qualifications. Additional competencies, knowledge and skills - Collaborating - Working cooperatively with others to help a team or work group achieve its goals. - Driving For Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement. - Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive. Experience designing user interfaces and interactions for large-scale websites or digital products. Experience collaborating in workshops or contributing to co-creation sessions with cross-functional teams. Proficiency with tools such as Figma, Miro, FigJam, or similar design and collaboration tools. Experience contributing to design critiques and supporting overall UX quality and craft. Additional Information: To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. SAS only sends emails from verified "sas.com" email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. Let's stay in touch! Join our Talent Community to stay up to date on company news, job updates and more. #SAS #LI-Hybrid

Description The Work: The Human‑Centered Design (HCD) Lead will guide user‑focused design strategy for large‑scale DoD platform build and modernization efforts. This role ensures systems are intuitive, accessible, and mission‑aligned by embedding user research, UX best practices, and iterative design into the full system development lifecycle. The HCD Lead will work closely with engineering, product, cybersecurity, and government stakeholders to deliver solutions that meet operational, security, and usability requirements. Job Location: Although this position is remote, the candidate needs to live in the Washington DC metro area.  If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections. You may be asked to travel once a quarter to an office or client site. Our core work hours are 8am - 5pm Eastern Time with the option to start earlier or work later depending on your time zone. What You Will Do: - Lead human‑centered design efforts across enterprise‑scale DoD build and modernization initiatives - Define and implement HCD/UX strategy aligned to mission objectives, user needs, and technical constraints - Plan and conduct user research activities including interviews, journey mapping, usability testing, and stakeholder workshops - Translate research findings into actionable design artifacts such as personas, user flows, wireframes, prototypes, and service blueprints - Partner with product owners, developers, and architects to integrate HCD practices into Agile and DevSecOps workflows - Ensure solutions meet DoD standards for accessibility, usability, and security - Support requirements definition, concept development, and design reviews with government stakeholders - Provide design leadership, mentorship, and quality oversight for UX and design team members - Balance user needs with compliance, cybersecurity, and operational constraints typical of classified environments What You Will Bring With You: - Active Secret clearance or higher - 6–8 years of experience in human‑centered design, UX design, service design, or related discipline What We Would Like You To Bring With You: - Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or related technical field. - 2 years’ experience working with DCSA - Experience supporting large‑scale system builds or modernization programs, preferably within DoD or federal environments - Strong background in user research, interaction design, and usability testing - Experience working in Agile/Scrum development environments - Ability to translate complex technical systems into intuitive user experiences - Strong communication skills and experience briefing senior government and program stakeholders Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $130,687.00 - $222,169.00 DC Remote Office (DC99)

• Lead Customer Experience Strategy: Define and drive a cohesive, end-to-end customer experience strategy across the Acumatica ecosystem. • Ensure experiences are intuitive, efficient, and aligned with real customer workflows—from onboarding through advanced ERP usage. • Champion design as a strategic driver of customer satisfaction, adoption, and retention. • Drive Customer Research & Insights: Build and scale a strong UX research practice that informs product and design decisions. • Leverage qualitative and quantitative research methods to uncover customer needs, behaviors, and pain points. • Translate insights into actionable recommendations that shape product strategy and roadmap priorities. • Engage with the Acumatica Community: Actively engage with Acumatica customers, partners, and user communities through forums, events, advisory groups, and direct conversations. • Establish continuous feedback loops with the community to ensure customer voices are represented in product decisions. • Serve as a design leader and advocate within the broader Acumatica ecosystem. • Enable Product-Led Growth & Engagement: Design and optimize user journeys that support onboarding, feature discovery, and long-term adoption. • Identify friction points and opportunities to improve engagement, conversion, and customer lifetime value. • Partner with Product to create experiences that turn users into advocates. • Partner with Engineering & Product: Work closely with Engineering teams to ensure a deep understanding of customer pain points, use cases, and design intent. • Embed design practices into the development process to improve quality, usability, and delivery outcomes. • Collaborate with Product Management to align design initiatives with business goals and customer outcomes. • Lead Design System & Quality: Drive the evolution and governance of Acumatica’s design system to ensure consistency, scalability, and efficiency. • Ensure the system supports complex ERP workflows while maintaining clarity, usability, and modern UX standards. • Build & Scale the Design Organization: Recruit, mentor, and grow a high-performing, multidisciplinary design team. • Establish effective design operations, processes, and best practices. • Foster a culture of collaboration, customer-centricity, and continuous improvement. • Drive Innovation: Partner with product and engineering leadership to define the future of AI-driven and assistive experiences. • Ensure innovation is grounded in real customer needs and delivers meaningful value.