• Lead Weekly and Monthly Business Reviews end-to-end, from data synthesis to leadership narratives • Build dashboards that surface leading indicators and enable proactive decision-making • Translate complex, multi-source data into clear insights and serve as the single source of truth for marketing performance across channels and segments • Maintain a real-time view of marketing spend vs. budget across paid and organic channels • Build standardised reporting that connects spend to pipeline and revenue impact • Identify inefficiencies and drive data-backed budget reallocation in partnership with Finance • Own and refine attribution models (multi-touch, first-touch, revenue-weighted) • Build and maintain ROI frameworks for demo and revenue attribution across channels • Partner with Sales and RevOps to align on pipeline definitions and surface actionable attribution insights • Own and improve marketing forecasting models linking spend, conversion, and pipeline outcomes • Run forecast vs. actual reviews with structured root-cause analysis • Partner with Marketing leadership to scenario-model plans and stress-test assumptions

• Build, launch, and manage automated marketing campaigns across email, landing pages, forms, and nurture programs in HubSpot. • Develop multi-step workflows for marketing activities and full funnel nurturing. • Support segmentation logic, list management, scoring criteria, and trigger conditions to ensure accurate targeting. • Run A/B tests on emails, CTAs, subject lines, and landing pages to improve performance. • Maintain data hygiene through routine list clean up, asset management, and duplicate resolution. • Manage lead scoring models to support sales qualification processes. • Ensure proper attribution tracking, UTMs, and campaign naming conventions. • Work closely with demand generation, field marketing and creative teams to support integrated campaign execution. • Partner with SDRs and sales operations to ensure smooth lead handoff processes and CRM alignment. • Support the build-out of automated journeys for events, webinars, content downloads, and product campaigns. • Ensure all automated programs adhere to best-practice standards for email deliverability, GDPR, CAN-SPAM, and data privacy. • Conduct quality assurance checks before launching campaigns to maintain accuracy and brand consistency.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex's mission to empower businesses globally. The NA Risk Operations team covers multiple markets and products, and plays a key role in shaping global standards for how we manage risk for our largest and fastest-growing customers. What you'll do As Associate Director, Risk Operations, Payments, NA, you will be the senior leader accountable for end-to-end risk operations across North Americas, spanning credit risk, consumer fraud and merchant risk operations. This is a career-defining opportunity to shape how Airwallex manages risk at scale in one of our most important regions. This role is based in San Francisco. Responsibilities: - Define and own the North American Risk Operations Strategyaligned with global risk frameworks and regional growth priorities - Translate strategy into clear OKRs, roadmaps, and operating plans across payment fraud, disputes and credit risk operations - Build, lead, and develop a diverse, high-performing leadership bench (managers and senior ICs) in US - Create a culture of ownership, craftsmanship, and continuous improvement anchored in Airwallex's Operating Principles - Own end-to-end operational performance for North America payments risk operations, including SLAs, quality, loss metrics, and customer impact - Oversee design and execution of merchant underwriting, monitoring, investigation, reserve management, and escalation workflows across North Americas - Partner with global legal, risk and compliance team to implement new policies and control changes efficiently into operations - Work with Product and Engineering to evolve risk tooling (rules engines, case management, AI/LLM-based workflows, analytics surfaces) for higher accuracy and efficiency - Champion automation and AI to reduce manual work, speed up decisions, and improve reviewer effectiveness while maintaining strong control standards - Serve as the primary North Americas Risk Operations counterpart to: - Risk Management, Financial Crime, and LRC - Product & Engineering (Onboarding, Payments, Issuing, Risk Platform) - Commercial and Customer-facing teams (Sales, Account Management, Customer Success, Merchant Service) - Represent Airwallex Risk Operations in key commercial deals, complex escalations, and audits with payment partners, regulators, and strategic merchants - Influence decisions on product launches, GTM initiatives, and new business models by clearly articulating risk implications and mitigation options - Scale and structure the North America Risk Operations organisation to support high growth and new product lines Who you are You are a senior risk operations leader who is equally comfortable in the details of complex cases and in board-level conversations about strategy and risk appetite. You know how to scale teams, influence cross-functional stakeholders, and build systems that enable both growth and protection. We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: - 10+ years of experience in payments / fintech / acquiringwith at least 3+ years people management experiences - Deep expertise in one or more of: - Consumer fraud / transaction risk (real-time controls, rules, models) - Merchant risk / credit risk (underwriting, reserves, exposure management) - Proven track record managing senior ICs in multi-location teams - Demonstrated ability to operate in ambiguity, set clear priorities, and drive outcomes in a fast-moving, high-growth environment - Exceptional stakeholder management and communication skills, including with senior executives, external partners, and non-risk audiences - Experience balancing risk appetite with commercial objectives, and articulating trade-offs with clarity and conviction - A strong desire to learn about new payment trends and technologies. - Bachelor's degree or equivalent practical experience Preferred qualifications: - Strong analytical and data skills - comfortable using dashboards and data tools to diagnose issues, design experiments, and measure impact - Experience building or scaling risk operations in a global fintech or top-tier payments company - Familiarity with North America regulatory environments and payment scheme expectations around fraud and merchant risk - Hands-on experience partnering with Product/Engineering to design risk tooling or automation, including use of AI/ML/LLMs in operations - Prior exposure to board or regulator-facing discussions on risk posture, incidents, or portfolio performance Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #BI-Hybrid

ABOUT SUPERHUMAN 👉Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the Superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. BUILD LOVE 💜At Superhuman, we have a deep understanding of how to build products that people love. We incorporate fun and play, infusing magic and joy to create experiences that amaze and delight. It all starts with the right team — a team that deeply cares about values, customers, and each other. CREATE MASSIVE IMPACT 🚀We’re not solving a small problem, nor are we addressing a small market. We’re reshaping how people work across consumer and business audiences, and lifecycle marketing is core to how we do that responsibly and at scale. The systems, processes, and programs behind our lifecycle engine directly power growth across the Superhuman Platform. ROLE 👩🏽‍💻👨‍💻As Senior Manager, Lifecycle Marketing Operations, you will serve as a senior individual contributor responsible for driving operational excellence across Superhuman’s lifecycle marketing engine, with a strong focus on both Lifecycle Marketing and our Managed Business. This is a high-impact, hands-on role for someone who thrives as a player/coach — leading through influence, expertise, and execution rather than direct people management. You will partner closely with Lifecycle, Growth, Product, Data, and Engineering to ensure our lifecycle programs are scalable, measurable, and built to support Superhuman’s multi-brand future. You will also play a key role in consolidating brands under the Superhuman Platform, helping ensure seamless lifecycle execution across dedicated business units while enabling thoughtful cross-sell and expansion plays. WHAT YOU’LL DO ✨ - Act as a senior IC and operational leader responsible for executing and evolving Superhuman’s lifecycle marketing capabilities across Lifecycle Marketing and Managed Business - Operate as a player/coach, supporting teammates through expertise, guidance, and collaboration while owning critical initiatives directly - Establish and maintain strong cross-functional partnerships, particularly with Lifecycle, Growth, Product, and Data teams, to drive alignment and shared objectives - Oversee the design, implementation, and optimization of marketing operations processes, ensuring they are scalable, adaptable, and aligned with platform-level goals - Lead change management efforts to improve operational efficiency, system reliability, and execution quality as the organization evolves - Oversee and support the execution of lifecycle campaigns across channels, with deep ownership of email marketing automation - Own and evolve In-Product Messaging (IPM) and Push Notification capabilities in close partnership with Product and Growth - Ensure technical strategy, database hygiene, and audience segmentation are optimized for maximum impact across lifecycle programs - Proactively monitor and report on performance using tools like Databricks and Tableau, translating insights into actionable improvements - Ensure robust tracking and measurement frameworks are in place to support data-driven decision-making - Own email deliverability in Iterable and the overall health of Superhuman’s email ecosystem - Drive continuous improvement through experimentation, automation testing, and performance optimization - Partner on and influence platform consolidation efforts, helping align lifecycle execution across brands and business units under the Superhuman Platform - Identify opportunities for innovation and process improvement that support Superhuman’s long-term growth objectives SOUND LIKE YOU? 🙌 - 6–8 years of experience in marketing operations, lifecycle marketing, or growth operations, ideally in a scaled SaaS environment - Strong desire to lead as a senior individual contributor, influencing outcomes through expertise rather than people management - Deep experience with email marketing platforms and automation (Iterable strongly preferred), including deliverability best practices - Hands-on experience with marketing data pipelines and reverse ETL tools such as Hightouch - Strong analytical mindset with experience using Databricks, Tableau, or similar tools to monitor and optimize performance - Proven ability to design and maintain scalable lifecycle systems and processes across complex organizations - Comfortable partnering deeply with Product, Growth, and Data teams in fast-moving environments - Experience with in-product messaging, push notifications, or multi-channel lifecycle orchestration is a plus - Working knowledge of SQL and data modeling is a plus - Interest in AI-powered products and the future of how people work SALARY INFO 💸Superhuman takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and maybe modified in the future. SF/NY/Seattle: $152,000- $209,000/year (USD) Other US Geographies: $137,000- $188,000/year (USD) BENEFITS 🎁Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more: - Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) - Disability and life insurance options - 401(k) and RRSP matching (US & Canada only) - Paid parental leave - 20 days of paid time off per year, 12 days of paid holidays per year (17 days for LatAm), two floating holidays per year, and flexible sick time - Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) - Annual professional development budget and opportunities Superhuman takes a market-based approach to compensation, so base pay may vary by location. COME JOIN US 🎟️We value our differences, and we encourage all to apply — especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate based on race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada). #LI-Remote