• Partner closely with hiring managers to understand role requirements, team needs, and near-term hiring priorities • Lead structured intake discussions and translate business needs into clear recruiting plans • Provide guidance on talent pools, sourcing strategies, and location-based market considerations across the U.S., EMEA, and APAC • Serve as the primary recruiter for U.S.-based roles across a range of functions and levels • Manage full-cycle recruiting, including sourcing, screening, interview coordination, offer development, and close • Proactively source candidates through direct outreach, referrals, and recruiting tools • Ensure recruiting activity meets agreed-upon SLAs, including time-to-fill, pipeline health, and candidate experience

• Utilize various sourcing techniques, including networking, referrals, social media, job boards, and direct sourcing, to identify and attract top sales talent • Build and maintain a strong candidate pipeline for current and future hiring needs • Manage the end-to-end recruitment process, including screening resumes, conducting interviews, and coordinating candidate assessments • Create an outstanding candidate experience from initial candidate contact to the job offer • Provide guidance and support to hiring managers on interviewing techniques, candidate evaluation, and selection best practices • Communicate effectively and proactively throughout the recruiting process with partners and stakeholders • Integrate the Diversity, Equality, and Inclusion approach and knowledge into the recruitment process • Stay informed about industry trends, best practices, and new technologies in recruitment to continuously improve recruitment processes and strategies

• Develop long-term recruitment strategies, forecast hiring needs in collaboration with workforce management, and align talent acquisition with overall business objectives. • Lead, develop, and motivate the entire talent acquisition team with the majority of resources residing in the Philippines. • Implement initiatives to build a strong employer brand and increase company visibility. • Lead sourcing strategies using diverse channels (social media, job boards, agencies) to create robust talent pipelines. • Partner with HR and business leaders to understand needs, define roles, and guide hiring best practices. • Streamline recruitment, hiring, and onboarding processes for efficiency and a positive candidate experience, including leading automation and AI initiatives. • Analyze recruitment data (time-to-fill, cost-per-hire) to make data-driven decisions. • Manage recruitment budgets and oversee Applicant Tracking Systems (ATS).

• Staff all open cases with suitable aides by calling, texting, and broadcasting open shifts. • Act quickly and efficiently, as there are multiple open cases daily that must be filled. • Proactively staff cases in advance, as well as handle same-day and next-day staffing needs. • Ensure all next-day open cases are fully staffed by 5:00 PM before leaving for the day. • On Fridays by 12:30 PM, ensure all open cases for the entire weekend through and including Monday are fully staffed. • Maintain clear and professional communication with aides regarding shift details, confirmations, and changes. • Track and update staffing status accurately to ensure no open cases are missed. • Escalate urgent or hard-to-fill cases promptly when needed.