• Build prompt‑based test cases to evaluate LLM outputs for correctness, stability, safety, and non‑functional targets (latency, determinism, cost). • Execute scripted model tests to validate agent behaviors across intents, flows, and edge‑cases. • Maintain voice‑to‑voice and API regression tests to detect model drift or unintended degradation. • Use Smart Analytics/Analysis Agents to review real user interactions and identify issues (misclassification, routing errors, hallucinations). • Summarize patterns and provide example‑driven insights to internal teams. • Apply HITL policies for low‑confidence model predictions, unknown intents, or out‑of‑scope cases. • Document CX and accuracy impact for model improvement cycles. • Publish evaluation results in TestRail with structured evidence.

Job Title: Sr. Specialist, Quality Engineer Job Code: 32964 Job Location: Remote in Phoenix, AZ area Job Schedule: 9/80 Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off Job Description: We are seeking a Supplier Quality Engineer to join and support our Supplier Quality Team for the Phoenix, AZ region. Essential Functions: - Visit suppliers to review product & process issues. Interface with internal and external customers; i.e., engineering, manufacturing, supplier, procurement to ensure requirements are met. Analyze supplier processes and planning to verify compliance with purchase orders, engineering drawings, processes, specifications, etc. Review and approval of supplier FAIs IAW AS9102. - Visit suppliers and perform investigation and root cause analysis to drive improvements into their processes. Be accountable for assigned suppliers' performance and ensure suppliers are performing with a 100% quality rating. - Be an active contributor in Early Supplier Engagements such as Post Award Reviews (PAR), Supplier Manufacturing Readiness Reviews, and Control Plan activity. - Work with suppliers to resolve issues with purchase order inspection packages. Investigate and report supplier quality history as requested by quality engineering or Quality & Mission Assurance (Q&MA) management. - Create reporting documents to status Supplier's Performance, Non-Conformance History, impact to the Company's CoPQ, and other metrics as assigned. - Participates in managing the supplier ratings/scorecard system and overseeing periodic meetings. - Perform periodic source inspections at assigned suppliers. - Resides within driving distance of Phoenix, AZ. Basic Qualifications: - Bachelor’s Degree and minimum 4 years of prior relevant Quality experience. Graduate Degree and a minimum of 2 years of prior related Quality experience. In lieu of a degree, minimum of 8 years of prior related Quality experience. - Possession of a valid driver’s license. Employees who drive on company business to carry out job-related duties must possess a valid driver’s license for the class of vehicle driven and meet automobile insurability requirements of the Company. Preferred Additional Skills: - Working knowledge of AS9100 Aerospace Quality Management System Standard and AS9102, First Article Inspection Standard. - Experience in manufacturing and/or inspections required. - Strong problem solving, RCCA and investigation experience required. - Certified Quality Engineer strongly preferred. - Ability to synthesize and analyze data from several sources and develop a plan to take action based upon the data. - Effective verbal and written communication skills. - Strong interpersonal skills and ability to work within a close-knit team environment. - Ability to travel onsite to regional suppliers 80% of the time. - 2+ years’ experience with actuators and valves. In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C, Denver, or NYC areas is $96,000 - $178,000 The salary range for this role in Colorado state, Hawaii, Illinois, Maryland, Minnesota, New York state, and Vermont is $84,000 - $156,000 This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements. #LI-HJ1

COMPANY DESCRIPTION: A career here is life-enhancing. At Syner-G, we enable our people to build careers that impact positively on their quality of life. Through our expertise, insight, consulting and management skills, we accelerate breakthrough science and delivery of life-enhancing therapies to more patients. We work across a diverse range of clients and projects, supporting many organizations from the most critical phases of the drug discovery and approval process through to commercialization. It is meaningful, varied and thought-provoking work with a strategic emphasis, a solutions-driven approach and significant, real-world outcomes, from science to delivery/success. To learn more about who we are and what drives us, watch our company video here. Underpinning this mission is a culture that aligns perfectly with what we want to achieve. We enable our people to grow, we support them in their learning and we reward them in so many different ways. In return, they play an instrumental role in maintaining our reputation across the globe as a strategic biopharma product development and delivery partner. Syner-G was recently honored with BioSpace's prestigious "Best Places to Work" 2026 award, for the third consecutive year, along with many other award-winning programs to make a career here truly life-enhancing. These recognitions are a testament to our commitment to fostering a positive and engaging work environment for our employees, with a particular emphasis on culture, career growth and development opportunities, financial rewards, leadership and innovation. At Syner-G, we recognize that our team members are our most valuable asset. Join us in shaping the future, where your talents are valued, and your contributions make a meaningful impact. For more information, visit www.Synergbiopharma.com POSITION OVERVIEW The Computer Software Validation Specialist is responsible for ensuring that GxP‑regulated software systems comply with FDA 21 CFR Part 11, cGMP, Annex 11, and GAMP 5 while also supporting business process and technology transformation initiatives. This role combines hands‑on computer software validation, documentation, and testing with business analysis, requirements gathering, data architecture support, and cross-functional solution delivery. The ideal candidate has strong technical expertise, deep knowledge of biotech and pharmaceutical business processes, and experience implementing software solutions in regulated environments. CSV experience is absolutely required, with extensive experience in software implementation, testing, and data/architecture workflows strongly preferred. JOB RESPONSIBILTIES - Author, review, and approve validation master plans, User Requirements Specifications (URS), Functional Specifications, configuration documents, traceability matrices, and validation summary reports. - Testing Execution: Develop and execute IQ (Installation Qualification), OQ (Operational Qualification), and PQ (Performance Qualification) protocols to ensure systems function as intended. - Regulatory Compliance: Ensure systems adhere to cGMP, 21 CFR Part 11, Annex 11, and GAMP 5 while maintaining high standards for data integrity. - Perform risk and impact assessments to determine the appropriate scope of validation for new systems, upgrades, and changes. - Change Control and Deviations: Manage change control for validated systems, documenting deviations and driving CAPAs to closure. - Auditing and Support: Act as a subject matter expert during internal and external audits and inspections. - Collaborate with business users to understand objectives, requirements, and operational needs across key business areas. - Document business requirements, functional specifications, solution designs, system requirements, and process/data flows. - Prepare and lead coordination meetings between developers, business stakeholders, and vendors. - Partner with developers and technical teams to clarify requirements, ensuring solutions meet approved business needs. - Perform unit and functional testing as needed and coordinate UAT activities. Validate that final solutions meet documented requirements. - Maintain and manage issue logs; ensure timely prioritization and resolution of critical issues. - Apply information systems development, implementation, and control practices across various technology environments. - Stay current on relevant technology trends, best practices, and industry developments. - Contribute to data flow mapping, system interfaces, and architecture discussions for scalable, compliant system design. REQUIRED SKILLS AND QUALIFICATIONS Education: - Bachelor’s degree in Computer Science, Information Technology, Engineering, Biology, or related field; or equivalent experience. Experience: - 2–5+ years of experience in CSV, validation, or quality assurance roles within regulated industries. - 2–6 years as a technical Business Analyst supporting technology transformation. - Experience implementing software in GxP environments is required. - Clinical Trial Management Systems (CTMS) experience is required. - Familiarity with LIMS, CDS, and related scientific or operational systems; strong understanding of the full SDLC; experience with software implementation, testing, and configuration in regulated settings. Technical Knowledge, Skills, Abilities: - Strong analytical, technical writing, and problem-solving abilities; high attention to detail; ability to collaborate cross-functionally; strong communication and stakeholder engagement skills; proficiency with MS Office and MS Visio. - Compliance experience is a major plus. - CSV experience is absolutely required. - Heavy software implementation experience and data architecture exposure are strongly preferred. ESSENTIAL FUNCTIONS: Physical Demands: The physical demands described here are representative of the requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a computer keyboard and mouse; reach with hands and arms; talk and listen. The employee is frequently required to walk and sit, as well as to lift and carry objects such as books and files weighing up to 25 pounds. The employee is occasionally required to stand, stoop, or kneel. Specific vision abilities required by this position include close vision and the ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, including moderate noise level, an indoor temperate environment, and light levels that are bright and conducive to minimal eye strain, typical for an office environment. TOTAL REWARDS PROGRAM: We define total rewards as compensation, benefits, remote work/flexibility, development, recognition and our culture with programs that support each of our reward pillars. This includes a market competitive base salary and annual incentive plan, robust benefit offerings, and ongoing recognition and career development opportunities. Employees also enjoy our generous flexible paid time off program, company paid holidays, flexible working hours, and fully remote work options for most positions and the ability to work “almost anywhere”. However, if a physical work location is more for you, we have office locations in Greater Boston; San Diego, CA; Boulder, CO; and India. he expected salary range for this position is $120,000 to $160,000 yearly. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. LEGAL STATEMENT: Syner-G is proud to be an Equal Employment Opportunity and Affirmative Action employers. All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. Syner-G is an E-Verify employer.

• Software testing and close collaboration with the client and the development team • Manual software testing of web applications • Creation of test cases • Documentation (e.g. user manual) • Support and 3rd-level service desk • Communication with developers and business analysts.