Role Description Mercier Consultancy MD is seeking motivated and customer-focused individuals to join our team as Polish Speaking Customer Support Representatives in Sofia. This role offers an excellent opportunity for those fluent in Polish to assist and support our Polish-speaking customers by providing timely and effective solutions to their inquiries and concerns. - Deliver excellent customer service to Polish-speaking clients via phone, email, and live chat. - Address customer inquiries related to products, services, and account issues. - Resolve complaints promptly to ensure customer satisfaction. - Document all interactions accurately and maintain customer records. - Collaborate with other teams to improve service quality and customer experience. - Stay updated with product knowledge to support accurate information dissemination. Qualifications - Fluent in Polish (written and spoken); basic English proficiency is an advantage. - Previous experience in customer service or support roles preferred. - Strong communication and problem-solving skills. - Ability to multitask and work efficiently in a fast-paced environment. - Familiarity with customer support tools and software is a plus. - Positive attitude with eagerness to learn and grow. - Attention to detail and excellent organizational skills. Benefits - Competitive Monthly Salary - Relocation Package - Fully Paid Training - Health Insurance - And Much More...

We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their Enterprise Risk Management needs. The Product Support Analyst will be accountable for driving the resolution of product issues from start to finish, through a documented process, and ensuring the highest level of customer satisfaction. The Product Support Analyst will be an asset to the brand and must represent the company in a professional and courteous manner. This person will report to the Senior Manager of Technical Support. This position will be located at our office in Raleigh, NC, Austin, TX, or remote. What You'll Do: - Maintain expert domain knowledge in bank and accounting products, as well as any new products - Resolve support requests and enhancements that come in through any of our support channels such as email, web or phone - Call and communicate with customers about support requests and enhancements - Ensure a fast time to contact and time to resolution on all support issues, as well as the highest level of customer satisfaction - Collaborate and communicate with support team members (including product, integration and consultants) to troubleshoot customer issues - Assist in related customer projects, such as financial data entry, maintaining and updating the website customer FAQs, and testing customer support enhancements to the website - Provide critical feedback and recommendations for process improvement What You'll Need: - Bachelor’s degree in Finance, Economics or equivalent years of experience - 2+ years technical customer service experience preferred - High energy, can-do attitude, with commitment to excellent customer service - A team player attitude and willingness to learn - Excellent communication - Occasional travel required for team events to support engagement, relationship-building, and key decision-making. What You'll Get: - Market competitive total rewards package - To be part of the Heart & SOUL of a winning company with an inspiring mission - The opportunity to Make Big Things Happen - Competitive salary along with full health benefits with an HSA option - Flexible PTO and bank holidays - 401(k) plan and company match We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law. Abrigo is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at Careers@abrigo.com with the subject line accommodation.

Overview Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Work Location: Remote, Work from Home Compensation: $15.00/hour Paid Training Start Date: Monday, May 5, 2026 Training Hours: Monday thru Friday: 8am - 5pm EST Hours of Operation (following training): Monday thru Friday: 10am - 9pm EST and Saturday: 7am - 5pm EST *Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above. Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? - Paid training - Team-oriented work environment - Growth opportunity - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities In This Role, You Will: - Assist customers with their accounts - Ensure all account information is accurately documented in client's system - Provide detailed explanations of account status and inquiries to customers - Assist customers with delinquent accounts based on various state guidelines - Adhere to State and Federal regulations pertaining to your job duties - Maintain an average Inbound Handle Time - Achieve Quality Assurance goals - Adhere to Production measures (time spent on calls, schedule adherence, etc) Qualifications Ideal Candidate Qualifications: - Prior call center experience is REQUIRED. - Excellent written and verbal communication skills are needed. - Experience navigating multiple systems/screens while speaking with customers. - Active listening to understand the customers' needs. - Great problem-solving skills. - Must be proficient with Microsoft applications. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. TSISP

Job DetailsJob Location: TN REMOTE - TENNESSEE, TN 99999Position Type: Full TimeSalary Range: $11.00 - $12.00 HourlyOverview We’re hiring Seasonal Customer Support Agents to support high-volume operations during peak periods. This role is focused on delivering efficient, accurate support across multiple channels while maintaining strong productivity throughout your shift. This is a fast-paced environment where consistency and attention to detail matter. You’ll be expected to stay active, manage multiple conversations, and follow established processes without constant oversight. What You’ll Do Handle customer inquiries via phone, chat, and/or email in a high-volume environment Provide accurate information and resolve issues efficiently Navigate multiple systems while maintaining attention to detail Stay active and engaged throughout your shift, managing multiple interactions at once Follow all processes, compliance guidelines, and system workflows Communicate clearly and professionally, especially in time-sensitive situations Escalate issues when necessary What We’re Looking For Strong customer service skills with a focus on accuracy and efficiency Comfortable working in a fast-paced, high-volume environment Ability to multitask across systems and communication channels Detail-oriented and process-driven Reliable attendance and consistent performance Strong written and verbal communication skills Previous call center or customer support experience preferred What Success Looks Like You stay consistently active and productive throughout your shift Customers receive clear, accurate, and timely support You manage multiple interactions without sacrificing quality You follow processes and minimize errors Why Join This Team Fast-paced seasonal opportunity with immediate start Structured environment with clear expectations Gain experience in high-volume customer support Be part of a team supporting a large-scale live operation #TNCX Notice of Equal Opportunity and Accommodation for Applicants with Disabilities Connexus Resource Group is committed to providing equal employment opportunities to all qualified individuals, including individuals with disabilities. If you require a reasonable accommodation to complete this application or to participate in any part of the application or hiring process, please contact our Human Resources department at jobs@connexusresourcegroup.com. Requests for accommodation will be considered on a case-by-case basis in accordance with applicable federal, state, and local laws, including the Americans with Disabilities Act (ADA). Providing this information is voluntary and will be kept confidential as required by law. Qualifications