Role Description The RealPage Systems Administrator and Trainer is responsible for the continuing education of all employees in the areas of the RealPage software, operations, and related operational procedures in alignment with the company’s business objectives. - Creates and delivers detailed technical documentation on operational processes that impact the utilization of RealPage. - Designs, develops, and customizes technology training and instructional materials following the Solidago standards. - Maintains and configures RealPage Unified Platform. - Coordinates with RealPage support teams and troubleshoots errors by running diagnostics, documenting problems and resolutions, and assessing the impact of issues. - Ensures site property affordable RealPage systems are running properly and full optimization of the software is utilized. - Serves as the department’s RealPage subject matter expert and assists Solidago staff with software-related support issues. - Provides documentation and technical specifications to IT staff and leadership teams for planning and implementing new RealPage features and upgrades. - Creates and facilitates RealPage training programs (virtual and instructor-led). - Collaborates with the Learning & Development department to coordinate with the Learning Management System (LMS) and meet the training requirements of Solidago. - Works in close partnership with stakeholders across the company to continuously improve the system functionality, content, and related processes. - Tracks and measures employee progress and effectiveness of training programs and new product/feature roll-out. - Develops and updates tools and reports for ongoing access to learning information; generates standard and custom reports that are best for Solidago. - Performs other duties as required. Qualifications - Minimum three (3) years of experience as a superuser of RealPage Unified Platform or a combination of education and experience. - Advanced knowledge of RealPage products and services is required. - Knowledge of affordable housing is a plus. - A minimum of five (5) years of experience managing complex multi-disciplinary processes. - Ability to meet tight deadlines and function effectively in a complex organizational environment demanding a high energy level, discretion, and flexibility. - Advanced understanding of property management required at both corporate and property levels. - Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments. - Ability to work independently and as part of a team. - Outstanding verbal and written communication skills, specializing in technical writing, documentation, and follow-up. - Excellent presentation skills. - Must be able to multi-task, and work in a high-paced and deadline-driven environment. - Flexible and capable of successfully managing change. - Detailed-oriented and skilled in completing multiple tasks within desired timelines. - Excellent analytical abilities to grasp the key points from complicated details. - Extensive customer service experience is required. Benefits - Medical, Dental, and Vision Insurance - Health Savings Account (HSA) - Paid Time Off (PTO) - Paid Holidays - 401 (k) Retirement Plan - Employee Assistance Program (EAP) - Competitive bonus structure - Tuition Reimbursement - Paid Group Life Insurance - Ancillary Benefits: Pet Insurance, Parental Leave, etc.

• Design and develop systems support mechanisms, procedures and processes. • Manage and maintain server infrastructure and applications. • Maintain documentation for server infrastructure for support use. • Provide on-call support for server infrastructure, workstations, software and applications. • Perform ongoing patching and upgrades to server infrastructure and application software; track OS patches and application updates and test before deployment. • Perform ongoing review of server infrastructure performance and review logs. • Work with Change Management on changes to infrastructure. • Support development projects and goals — application and tool deployment. • Maintain 99% uptime of server infrastructure. • Maintain server, workstation, and application backups. • Support Xerox IT Solutions staff in their usage of workstations, laptops, and applications. • Update job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations. • Achieve and maintain technical certifications as necessary. • Advise, support and work collaboratively with other groups at Xerox IT Solutions and with clients. • Responsible for Xerox IT Solutions’ information security by preserving the Confidentiality, Integrity, and Availability (CIA) of Xerox IT Solutions’ client and internal information assets in accordance with Xerox IT Solutions’ Information Security Management System.

• Support the organization’s IT infrastructure by assisting with system maintenance, troubleshooting, user support, and routine administrative tasks. • Assist with basic server administration tasks such as updates, user account creation, and monitoring. • Provide Tier 1/2 technical support for hardware, software, and system access issues. • Monitor network status and escalate connectivity issues when needed. • Support management of Microsoft 365 accounts, licensing, and applications. • Perform routine backup monitoring and basic restoration tasks. • Collaborate with senior administrators to learn best practices and expand technical skills.

• Administrar sistemas usando tecnologías relacionadas • Monitorizar sistemas y redes • Colaborar en proyectos internacionales