Title: Systems Administrator Location: Remote (Preference for candidates located in Boulder, CO) Terms: Full-Time Clearance: U.S. Citizenship with the ability to obtain a Public Trust Travel: 5–10% (generally involving Boulder, CO, and Washington, DC) RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. That’s RIVA. We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions—we support efforts that strengthen communities and serve the public good. RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability (R.I.V.A.). They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, you will have the opportunity to grow your skills, contribute ideas, and make an impact from day one—all while building a career that lasts. Program Overview RIVA Solutions supports the National Oceanic and Atmospheric Administration (NOAA) under the NOAA Enterprise IT Services (NEITS) contract, delivering mission-critical enterprise IT, telecommunications, and network services that enable NOAA’s operational and scientific mission nationwide. The NEITS program supports enterprise infrastructure operations, telecommunications systems, and secure network services connecting research facilities, mission centers, and data environments across the country. Successful execution of this program requires disciplined contract administration, financial oversight, and governance to ensure compliance, cost control, and operational continuity within a complex federal IT environment. Position Overview RIVA Solutions is seeking Systems Administration specialists to provide technical engineering and operations support to the National Oceanic and Atmospheric Administration (NOAA) under the NEITS program. This role directly supports NOAA’s N-Wave mission—an enterprise high-performance network connecting research centers, observational platforms, and mission operations across the nation. This role supports program analysts, program managers, and telecommunications/network engineering teams. The selected candidate will demonstrate ability to combine network knowledge with hands-on technical skills to support both projects and O&M tasks. Successful applicants are expected to possess foundational-to-intermediate technical understanding of systems administration and network engineering concepts, configure products, troubleshoot issues, and support business operations improvements. This position is ideal for someone already knowledgeable and familiar with the NEITS N-Wave project, comfortable working on a technical engineering team while being self-starter to execute operational tasks with only moderate supervision. Core Responsibilities - Add returned equipment back into physical inventory. Ensure accuracy of information entered in the Sunflower Asset Management system and it is synchronized with logistics databases. - Complete shipping, lab and general installations, and other tickets, as assigned, within defined service levels. - Maintain clean, usable, safe staging lab area and logistics room. As needed, expand and reduce footprint of staging areas. - Install servers and other lab equipment as part of modernization and/or periodic upgrades, producing all required supporting documentation such as install guides, test plans, as-built design documents, standard operating procedures, etc. - Troubleshoot issues and help find solutions to systems and equipment. - Sustain technical skills, such as network knowledge, AI, cloud migration, etc. through training. - Support Smartsheet tools and automation projects. - Analyze business processes in collaboration with N-Wave team members in Business Operations, Security Operations, Enterprise Network Trasport, and Engagement & Outreach teams. - Develop, implement, test, and assess improvements to business operations, such as enhancing user onboarding processes. - Resolve end-user issues, such as CAC compatibility, evaluating new CAC readers for fleet. - Support, as needed, other asset management efforts related to End-of-Life (EOL), Out-of-Band (OOB), and One-Way Active Measurement Protocol (OWAMP) projects. - Work collaboratively with NWave Business and Logistics teams to improve intake, processing, and reporting functions and ongoing space planning. - Work to completion assigned logistics-based tickets. - Maintain onsite inventory of all hardware in Boulder, CO. - Synchronize information contained in the Sunflower Asset Management system and the Logistics databases. Keep Logistics equipment inventory/databases current. - Prepare for and process the receipt of incoming equipment deliveries and outgoing shipments, ensuring chain of custody is maintained and documents/records are accurate. - Perform monthly e-waste runs, supporting the recycling of devices and documenting non-accountable devices. - Perform annual DOC inventory exercises with scope of 1600+ devices across multiple sites - Coordinate the return of EOL hardware from other sites. - Plan for 2nd inventory trip to DC for HCHB project - Support Business Operations personnel with input required to sustain financial oversight, including Smartsheet processes Minimum Qualifications - Bachelor’s Degree in Information Technology, Business Management, or a related field - Minimum of 4 years of systems administration and/or asset management and logistics experience, including supporting Tier 2/Tier 3 IT Service Desk operations in a federal or enterprise environment - Knowledge of telecommunications, electronics, networking, and systems assets. - Strong communication, customer service, and problem-solving skills Preferred Qualifications - Certifications are not a substitute for experience but are highly desired (e.g., CompTIA A+, Security+, Network+, ITIL). - Experience supporting NOAA, N-Wave, or other mission-driven federal science or research organizations. - Understanding of federal acquisition lifecycle processes and documentation standards. - Experience working within federal IT environments with strict compliance and cybersecurity requirements - Strong written and verbal communication skills - Demonstrated initiative, time management skills, and ability to solve complex IT challenges independently - Experience prioritizing tasks and reporting progress within structured operational environments Salary Salary: Up to $100,000 depending on experience RIVA Benefits - Paid Time Off / Sick Leave - Health, Dental, and Vision Coverage - Life Insurance - 401(k) Retirement Plan with Company Match - HSA/FSA Spending Accounts - Long- and Short-Term Disability - Pet Insurance - Wellness Program Initiatives - RIVA Flex (Flexible Hours and Hybrid Support, where applicable) - Additional Workplace Benefits Equal Opportunity Statement RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any protected class. If you need a reasonable accommodation to search for a job opening or to submit an online application, please email accommodations@rivasolutionsinc.com. Only messages left for this purpose will be returned.

Title: Sr. Systems Administrator Location: Remote (Preference for candidates located in Boulder, CO) Terms: Full-Time Clearance: U.S. Citizenship with the ability to obtain a Public Trust Travel: 5–10% (generally involving Boulder, CO, and Washington, DC) RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. That’s RIVA. We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions—we support efforts that strengthen communities and serve the public good. RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability (R.I.V.A.). They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, you will have the opportunity to grow your skills, contribute ideas, and make an impact from day one—all while building a career that lasts. Program Overview RIVA Solutions supports the National Oceanic and Atmospheric Administration (NOAA) under the NOAA Enterprise IT Services (NEITS) contract, delivering mission-critical enterprise IT, telecommunications, and network services that enable NOAA’s operational and scientific mission nationwide. The NEITS program supports enterprise infrastructure operations, telecommunications systems, and secure network services connecting research facilities, mission centers, and data environments across the country. Successful execution of this program requires disciplined contract administration, financial oversight, and governance to ensure compliance, cost control, and operational continuity within a complex federal IT environment. Position Overview RIVA Solutions is seeking Sr. Systems Administration specialists to provide technical engineering and operations support to the National Oceanic and Atmospheric Administration (NOAA) under the NEITS program. This role directly supports NOAA’s N-Wave mission—an enterprise high-performance network connecting research centers, observational platforms, and mission operations across the nation. This role supports program analysts, program managers, and telecommunications/network engineering teams. The selected candidate will demonstrate ability to combine network knowledge with hands-on technical skills to support both projects and O&M tasks. Successful applicants are expected to possess foundational-to-intermediate technical understanding of systems administration and network engineering concepts, configure products, troubleshoot issues, and support business operations improvements. This position is ideal for someone already knowledgeable and familiar with the NEITS N-Wave program, comfortable working on a technical engineering team while being self-starter to execute operational tasks with only moderate supervision. Core Responsibilities - Support ongoing End-of-Life (EOL), Out-of-Band (OOB), and One-Way Active Measurement Protocol (OWAMP) projects for systems returned to Boulder or NOAA HQ (SSMC) in preparation for disposal or reallocation. - Work collaboratively with NWave Business and Logistics teams to improve intake, processing, and reporting functions and ongoing space planning. - Work to completion assigned logistics-based tickets. - Maintain hardware inventory. - Synchronize information contained in the Sunflower Asset Management system and the logistics databases. Keep Logistics equipment inventory/databases current. - Prepare for and process the receipt of incoming equipment deliveries and outgoing shipments, ensuring chain of custody is maintained and documents/records are accurate. - Perform monthly e-waste runs, supporting the recycling of devices and documenting non-accountable devices. - Perform annual DOC inventory exercises with scope of 1600+ devices across multiple sites - Coordinate the return of EOL hardware from other sites. - Plan for 2nd inventory trip to DC for HCHB project - Support Business Operations personnel with input required to sustain financial oversight, including Smartsheet processes Minimum Qualifications - Bachelor’s Degree in Information Technology, Business Management, or a related field - Minimum of 6 years of systems administration and/or asset management and logistics experience, including supporting Tier 2/Tier 3 IT Service Desk operations in a federal or enterprise environment - Knowledge of telecommunications, electronics, networking, and systems assets. - Strong communication, customer service, and problem-solving skills Preferred Qualifications - Certifications are not a substitute for experience but are highly desired (e.g., CompTIA A+, Security+, Network+, ITIL). - Experience supporting NOAA, N-Wave, or other mission-driven federal science or research organizations. - Understanding of federal acquisition lifecycle processes and documentation standards. - Experience working within federal IT environments with strict compliance and cybersecurity requirements - Strong written and verbal communication skills - Demonstrated initiative, time management skills, and ability to solve complex IT challenges independently - Experience prioritizing tasks and reporting progress within structured operational environments Salary Salary: Up to $120,000 depending on experience RIVA Benefits - Paid Time Off / Sick Leave - Health, Dental, and Vision Coverage - Life Insurance - 401(k) Retirement Plan with Company Match - HSA/FSA Spending Accounts - Long- and Short-Term Disability - Pet Insurance - Wellness Program Initiatives - RIVA Flex (Flexible Hours and Hybrid Support, where applicable) - Additional Workplace Benefits Equal Opportunity Statement RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any protected class. If you need a reasonable accommodation to search for a job opening or to submit an online application, please email accommodations@rivasolutionsinc.com. Only messages left for this purpose will be returned.

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: System Administrator II Job Title: Systems Administrator II Agency: Health & Human Services Comm Department: Reg Office Sup Deskside Reg Posting Number: 15053 Closing Date: 04/18/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Range: $4,020.33 - $6,335.66 Pay Frequency: Monthly Salary Group: TEXAS-B-19 Shift: Day Additional Shift: Days (First) Telework: Eligible for Telework Travel: Up to 65% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: HOUSTON Job Location Address: 5425 POLK ST Other Locations: Houston MOS Codes: 0605,0670,0671,0679,2651,5974,6049,6694,8858,17C,17C0,17DX,17S,17SX,181X,182X,1B4X1,1D7X1,255A,255N 255S,255Z,25B,25D,26A,26B,26Z,514A,5C0X1D,5C0X1N,5C0X1S,681X,682X,781X,782X,784X,CTI,CTM,CTT,CWT CYB10,CYB11,ISM,IT,ITS Brief Job Description: Performs complex Systems Administration II work involving; performing daily monitoring of service and problem tickets to respond and resolve tickets within established Service Level Agreement timeframes. Perform regular maintenance tasks to ensure the optimal performance and reliability of computer systems. Set up and configure computer systems, including hardware components, operating systems, and network settings. Install, upgrade, and manage system software, including operating systems, applications, and utilities. Diagnose and resolve system issues, including hardware failures, software errors, telecommunication issues and network connectivity problems. Maintain and tracks hardware inventory, provides updates on hardware needs, and available assets. Assists with new and surplus equipment requests, returns, and deployments. Maintains disaster recovery plans to ensure data integrity and system availability. Provide technical assistance to end-users, troubleshoot user problems, and address system-related queries. Create and maintain accurate documentation of system configurations, procedures, and troubleshooting steps. Provides guidance to others. Acts as a point person during the absence of the manager. Assists with project management completion goals. Adheres to the accordance with HHSC Guiding Principles and the universal expectations of personal responsibility, works under moderate supervision, with limited latitude for the use of initiative and independent judgement. This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other work locations as required. Performs other duties as assigned. Essential Job Functions (EJFs): (40%) Performs complex (journey-level) technical and customer service support for local and remote staff, addressing complex PC workstations, hardware, software, and network connectivity issues. Takes ownership of escalated or complex technical tickets, ensuring resolution within established Service Level Agreements (SLAs). Monitors service queues and collaborates with team members, vendors, and cross-functional groups to resolve issues that require specialized expertise. Proactively identifies trends in recurring issues and develops recommendations for systemic resolutions. Collaborate with other team members and support groups, including vendors to ensure timely response and resolution to requests for assistance.  (20%) Install and maintain hardware and software on agency workstations and other systems as assigned. Maintain patch levels, connectivity, and sufficient security software and protections as needed to enable customers to adequately perform their responsibilities safely. Monitor performance of, and act as liaison to, all IT support vendors to ensure service levels for network server hardware and operating systems, as well as backup and recovery services. Perform limited server duties, such as the addition of new users to the network and establishment of rights and privileges, and other functions as indicated as agency responsibilities not covered in the vendor’s scope. (15%) Provides user support and training in the use of available hardware, software, and utilities. Coordinates contact for remote network locations to obtain clarification on problems and resolutions. Educates users on new or less frequently used features of existing products. Keep current on all work-related technology and Operating System environments and required training. Stay up to date with the latest advancements in system administration, technologies, and security best practices. (10%) coordinates projects and assignment completion goals. Keeps team and leadership informed of the status of complex (journey-level) projects and work-related assignments. Ensures timely updates on project and assignment related tasks in the format requested. Take ownership of assigned tasks, work independently with general supervision, and demonstrate initiative in problem-solving. (15%) Coordinates testing new hardware, software, peripheral equipment, and cellular devices. Conducts product evaluations of upgraded or new hardware and software identifying strengths, weaknesses, and potential benefits to the agency. Designing, developing, and implementing automated processes within established systems using specialized software tools, identifying repetitive tasks, mapping workflows, and ensuring smooth execution of automated routines to optimize efficiency and reduce manual intervention. Knowledge, Skills, and Abilities (KSAs): Knowledge of: Knowledge of Information systems/technology processes and procedures. Personal computers, printers, other peripheral equipment, Microsoft products, and other applicable software. Must have strong technical troubleshooting techniques, customer service techniques, able to perform in a desktop service environment and posse knowledge with BMC HELIX platform workorder/Incident tracking software. Skills in: Creating and maintaining technical documentation, translating technical information, and explaining it to a non-technical audience in an appropriate manner. Obtaining information from an individual about a technical problem when the caller is under stressful conditions. Exercising logic and reasoning to define problems, establish facts and draw valid conclusions. Making decisions that support business objectives and goals. Ability to: Manage heavy flow of email information as well as changes in hardware and software and provide current, accurate information to callers. Perform research and retrieve information from computer systems, databases, and the Intranet/Internet. Learn new and existing hardware and software. Take directions, work well as part of a team, and work independently when needed. Adjust to and maintain a fast-paced workflow. Registrations, Licensure Requirements or Certifications: A+ Certification Preferred Knowledge of the ITIL Foundation Initial Screening Criteria: At least 2 years’ experience performing IT troubleshooting in a technical (computer) desktop environment. 2 years of customer service experience providing technical assistance to customers. Experience using management platforms such as BMC HELIX. Knowledge of personal computer hardware and software. Knowledge of Service Level Agreements Knowledge of troubleshooting and repairing IT related hardware and software Skill in verbal and written communication Skilled in installing and maintaining Windows Operating systems, Active Directory and Microsoft Office Suites Ability to recognize, analyze, and resolve network problems, to train others, and oversee the work of others. Ability to organize and prioritize work. Ability to work in a team environment, as well as to recognize technical limitations and seek competent assistance when needed. Ability to move computer / telecommunications equipment. Ability to work more than 8-5, M-F. Additional Information: Ability and flexibility to adjust work schedule(s) between 7:00am - 6:00pm, Monday thru Friday, some weekend coverage may be required. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for teleworking. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

• Provides system administration for LMS and LMS system training as required. • Provides technical support for LMS users, diagnosing and resolving system, access, enrollment, and content issues in a timely manner. • Ensures managing and tracking of DHA training courseware in production and testing and conforms to DHA LMS mission and/or program guidelines. • Employs approved LMS instructional methods and materials to conduct training courses. • Collaborates with eLearning team, DHA stakeholders, and Government management. • Liaises with subject matter experts regarding implementation and coordinates courseware gate reviews with customers regarding implementation of courses to LMS • Communicates effectively with leadership. • Provides timely notification on items requiring Government action. • Designs and facilitates Train–the-Trainer sessions remotely. • Maintains records of client communication, project progress, required course documentation, and combined feedback for each assigned project. • Leads training for elevated user roles within the LMS system to facilitate cross-functional learning of the system. • Utilizes a quality assurance process to ensure consistency within and between training deliverables and advising on operational enhancements that supports improved quality.