LDG Development

Role Description The RealPage Systems Administrator and Trainer is responsible for the continuing education of all employees in the areas of the RealPage software, operations, and related operational procedures in alignment with the company’s business objectives. - Creates and delivers detailed technical documentation on operational processes that impact the utilization of RealPage. - Designs, develops, and customizes technology training and instructional materials following the Solidago standards. - Maintains and configures RealPage Unified Platform. - Coordinates with RealPage support teams and troubleshoots errors by running diagnostics, documenting problems and resolutions, and assessing the impact of issues. - Ensures site property affordable RealPage systems are running properly and full optimization of the software is utilized. - Serves as the department’s RealPage subject matter expert and assists Solidago staff with software-related support issues. - Provides documentation and technical specifications to IT staff and leadership teams for planning and implementing new RealPage features and upgrades. - Creates and facilitates RealPage training programs (virtual and instructor-led). - Collaborates with the Learning & Development department to coordinate with the Learning Management System (LMS) and meet the training requirements of Solidago. - Works in close partnership with stakeholders across the company to continuously improve the system functionality, content, and related processes. - Tracks and measures employee progress and effectiveness of training programs and new product/feature roll-out. - Develops and updates tools and reports for ongoing access to learning information; generates standard and custom reports that are best for Solidago. - Performs other duties as required. Qualifications - Minimum three (3) years of experience as a superuser of RealPage Unified Platform or a combination of education and experience. - Advanced knowledge of RealPage products and services is required. - Knowledge of affordable housing is a plus. - A minimum of five (5) years of experience managing complex multi-disciplinary processes. - Ability to meet tight deadlines and function effectively in a complex organizational environment demanding a high energy level, discretion, and flexibility. - Advanced understanding of property management required at both corporate and property levels. - Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments. - Ability to work independently and as part of a team. - Outstanding verbal and written communication skills, specializing in technical writing, documentation, and follow-up. - Excellent presentation skills. - Must be able to multi-task, and work in a high-paced and deadline-driven environment. - Flexible and capable of successfully managing change. - Detailed-oriented and skilled in completing multiple tasks within desired timelines. - Excellent analytical abilities to grasp the key points from complicated details. - Extensive customer service experience is required. Benefits - Medical, Dental, and Vision Insurance - Health Savings Account (HSA) - Paid Time Off (PTO) - Paid Holidays - 401 (k) Retirement Plan - Employee Assistance Program (EAP) - Competitive bonus structure - Tuition Reimbursement - Paid Group Life Insurance - Ancillary Benefits: Pet Insurance, Parental Leave, etc.

POSITION: Systems Integrations Manager REPORTS TO: Director of Operations COMPENSATION: Salary plus Benefits and Bonus eligibility LOCATION: Remote POSITION SUMMARY The Systems Integrations Manager leads the design, development, and integration of LDG and LDG/Solidago’s internal technology ecosystem across multiple platforms. This role owns Level 3 escalations, custom development, API integration, middleware logic, and cross-system workflow engineering. The ideal candidate brings multi-environment experience, RealPage, MRI, Microsoft, SaaS, PMS, and custom-built solutions. They must have the ability to rapidly assess new platforms, build integrations, and extend LDG and’s capabilities beyond out-of-the-box functions. This is a systems architect and integrator; the objective is to limit platform costs, leverage existing data, and maximize operational performance/output within the confines of the prescribed tech stack. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES 1. Multi-System Integration Architecture - Architect and maintain integrations between Microsoft 365, RealPage, third-party SaaS platforms, ADP, MRI, and future proprietary tools. - Develop data flows and middleware logic using APIs, webhooks, and custom scripts. - Build reusable integration patterns that can be applied across platforms. 2. Custom Development (Not Limited to Microsoft) - Build custom tools, micro-apps, or services using: - Power Apps - Low-code/no-code tools - JavaScript, Python, or equivalent - API-driven connectors - Custom middleware or logic layers - Prototype and deploy new solutions that sit outside the Microsoft ecosystem when needed. - Assist with the development of data warehousing and other reporting efficiencies. 3. Advanced Troubleshooting & L3 Escalations - Owns the most complex system issues—cross-platform bugs, logic failures, data sync issues, and API disruptions. - Collaborate with external vendors to diagnose and resolve technical cases with clear reproduction paths. - Identifies systemic problems and implements durable, scalable fixes. 4. Systems Design & Architecture Governance - Define standards for: - Integration patterns - API usage - Error handling - Logging and monitoring - Versioning and documentation - Ensure all internal solutions are secure, scalable, and maintainable. 5. Future Tech & Expansion Capability - Evaluate new platforms and tools as LDG/Solidago expands. - Build proofs-of-concept for: - AI-based automation - Workflow orchestration - Data warehouses - Proprietary property management tools - Integrations with RealPage AIRM, EliseAI, Bob.ai ,Springbord, and others - Serve as the technical linchpin for LDG/Solidago’s long-term digital transformation. 6. RealPage Systems Support & Technical Case Resolution - Serve as an internal subject matter expert for RealPage products, including Accounting, AIRM, BI, OneSite, and all other RealPage components. - Work Level 3 RealPage tickets on behalf of LDG and Solidago, including data discrepancies, permissions issues, system configuration conflicts, and workflow errors. - Evaluate and troubleshoot RealPage table structures, API responses, integration failures, and schema inconsistencies. - Partner with RealPage Technical Support and Product Teams to drive escalations, resolve defects, and ensure system reliability. - Translate RealPage logic, settings, and constraints into operational workflows and cross-platform integrations. - Document system behavior, repeat issues, case histories, and long-term recommended fixes to prevent recurrence. REQUIRED QUALIFICATIONS - 4–7 years of experience in systems integration, software implementation, or technical SaaS/PMS roles - Hands-on experience with a property management platform (RealPage, Entrata, Yardi, MRI, etc.) - Ability to troubleshoot complex system issues across multiple platforms - Working knowledge of APIs, JSON, and basic scripting (JavaScript, Python, or similar) - Experience building or supporting custom applications, automations, or workflows - Strong understanding of data relationships, schemas, and system configurations - Ability to translate operational needs into technical solutions - Excellent analytical, troubleshooting, and documentation skills PREFERRED QUALIFICATIONS - Background supporting RealPage technical cases or implementations - Experience with low-code tools, custom app development, or middleware - Familiarity with data warehousing or ETL processes - Exposure to AI-enabled platforms or automation tools - Understanding of property management operations and workflows BENEFITS - Medical, Dental, and Vision Insurance - Health Savings Account (HSA) - Paid Time Off (PTO) - Paid Holidays - Dental - 401 (k) Retirement Plan - Employee Assistance Program (EAP) - Competitive bonus structure - Ancillary Benefits: Pet Insurance, Parental Leave, etc. WORK ENVIRONMENT The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Incumbents work in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. PHYSICAL DEMANDS The physical demands described here represent those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the Team Member regularly uses their hands for tasks such as typing, handling, and feeling. The role frequently involves standing, walking, reaching with hands and arms, and occasionally stooping or squatting. The Team Member must also be able to sit and handle office products and supplies weighing up to 20 pounds, including pushing, pulling, lifting, and carrying as needed. Additionally, specific vision requirements include the ability to see up close, at a distance, discern colors, perceive peripheral vision, and adjust focus as necessary. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their Team Leader. Additional responsibilities/tasks within the position's purpose may be assigned. LDG Development LLC & its affiliates reserve the right to change job descriptions at any time, with or without prior notice, based on business conditions/needs. Rev 9. 2025