• Perform assessments of IT internal controls; • Implement IT controls, notably in measurement systems, Data Lake, SAP SLT, SAP SuccessFactors, and Workforce; • Ability to verify that processes comply with internal standards and policies; • Execute checklists, collect evidence, and organize documentation; • Support internal and external audits (preparation of evidence).

• Lead and support the Data and Analytics Support Desk function, providing both technical leadership and day-to-day guidance to analysts and team members • Act as a player-coach, maintaining hands-on involvement in complex support cases while mentoring and developing the team • Serve as a senior escalation point for advanced SQL, ETL/ELT, data warehouse, and BI-related issues • Drive high-quality resolution of complex data platform issues, ensuring strong technical standards across all work • Coach and mentor team members to deepen technical expertise, improve troubleshooting approaches, and grow professionally • Own prioritization and triage of high-impact incidents, ensuring efficient routing and resolution • Drive SLA adherence while maintaining a high bar for technical accuracy and quality • Conduct root cause analysis (RCA) on recurring data defects and partner with Engineering and Product on structural improvements • Ensure clear, proactive, and technically sound communication with clients throughout issue resolution • Partner cross-functionally with Engineering, Product, and Customer Success to address systemic platform issues • Identify trends, risks, and opportunities to improve platform performance, reliability, and scalability. Partner with the Head of Support Services to implement structural improvements and elevate service quality. • Contribute to documentation, best practices, and knowledge sharing to reduce recurring issues • Support operational tooling (PagerDuty, Jira, etc.) to ensure effective incident management and reporting • Participate in hiring, onboarding, workforce planning, and performance management. • Additional responsibilities as assigned.

• Partner with Product Managers and business stakeholders to translate operational workflows into technical requirements • Design, build, and maintain low‑code solutions, including Power Automate flows • Assist with Copilot and agent configuration, prompt design, and workflow integration into existing tools and platforms • Participate in discovery activities to identify automation opportunities and define success metrics • Create and maintain technical documentation • Perform testing, debugging, and validation of automations across environments • Analyze product and automation usage data to identify performance issues and optimization opportunities • Demo working solutions to stakeholders and clearly communicate technical concepts to non‑technical audiences • Collaborate with engineering, security, and platform teams to ensure solutions align with enterprise standards • Contribute to continuous improvement of low‑code patterns, reusable components, and best practices within the AI/Automation COE

Job Summary The HRIS Workday HCM & Benefits Analyst is responsible for the configuration, implementation and support of the Core HCM and Benefits modules of the Workday system with the goal of providing excellent system reliability, performance, availability, and overall system optimization. This individual works with the HR and Payroll teams to support continuous improvement, including supporting the bi-annual releases of the Workday system. Job Description MAIN RESPONSIBILITIES: - Support the configuration and maintenance of Workday Core HCM and Benefits modules, including business processes, condition rules, and validation rules. Ensure compliance with established standards and best practices. - Lead Benefits administration activities such as benefit eligibility rules, benefit plans, life events, plan year setup, and vendor coordination. - Partner with HR, Benefits, Payroll, and HR Shared Services teams to gather requirements and support system changes. - Provide Tier 2 and Tier 3 technical support for Core HCM and Benefits - Work closely with the Workday Product Owners as well as other stakeholders that contribute to the overall application and infrastructure landscape, including managing escalations to management as appropriate. Support the maintenance of enhancement backlogs and roadmap planning. - Maintain compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies. - Ensure there is proper documentation across the design that meets organization and audit guidelines. - Support the Workday system by overseeing the configuration moves through the environments, scheduling of batch jobs and reports, and contributing to the maintenance of the Workday system to ensure business continuity. - Review Workday biannual release items, identify impacts to Core HCM and Benefits, and support regression testing to ensure issue-free releases. MINIMUM REQUIREMENTS: Education - Bachelor's degree in HR or IT related field. Work Experience Work Experience - At least 2 years of experience supporting Workday HCM. - Experience with the intersection of US payroll and benefits in Workday, specifically using Alight or other 3rd party vendors for benefit administration. - Ability to organize and plan implementations, from development through deployment and the ongoing support model. - Experience implementing large-scale transformation projects in HR. - Excellent oral communication along with strong written skills to be able to convey messages that have the desired effect. - Understanding of project estimation methodologies. - Excellent interpersonal skills. - Excellent organizational skills and attention to detail. - Experience prioritizing workload and scheduling effectively in order to meet deadlines. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $79,000.00 - $119,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here. Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.