• Lead end-to-end design for complex, cross-platform initiatives • Define scalable experience patterns and contribute to system evolution • Drive alignment across product, engineering, and business partners • Lead design reviews and contribute to raising the overall craft bar • Build interactive prototypes to validate direction and accelerate decision-making • Ensure accessibility and inclusive design are embedded in the work • Serve as a trusted design partner to senior leaders • Foster team growth through supportive feedback and productive collaboration

• Assist customers with placing orders over the phone • Provide clear information about products, sizing, and availability • Support customers with payment concerns, website navigation, and online ordering issues • Handle inquiries related to existing orders • Perform supplemental tasks during low call volume

• Define the strategic direction of acquisition campaigns, including target audience segmentation, messaging, and offer development • Utilize customer data, market research, and competitive analysis to inform campaign strategy • Develop compelling campaign concepts and narratives that resonate with target audiences • Exceptional project management with follow-up/ follow-through capabilities • Putting together presentation materials and reporting campaign performance to senior-level stakeholders • Develop and optimize promotional offers and incentives to drive customer acquisition and conversion • Analyze offer performance and make data-driven recommendations for improvement • Collaborate with stakeholders to align offers with business goals • Analyze customer behavior and purchase patterns to identify key audience segments • Provide detailed audience insights to inform campaign targeting and messaging • Develop and refine customer personas to guide campaign development • Provide strategic direction for campaign creative and messaging, ensuring alignment with brand guidelines and target audience preferences • Work closely with the digital leads to ensure seamless execution of channel-specific campaign strategies • Provide clear and concise briefs outlining campaign objectives, target audiences, and offer details • Collaborate on A/B testing strategies to optimize campaign performance • Stay informed about industry trends, competitor activities, and emerging e-commerce best practices • Identify opportunities for differentiation and innovation.

• You develop and optimize Shopify Apps • You turn ideas and concepts into code • You create scalable infrastructure • You build simple apps & layouts