Job Closed

This listing is no longer active.

Peak Support logo
Peak Support

Exceptional customer service and business process outsourcing for high-growth companies

E-Commerce Customer Support Representative

EcommerceEcommerceFull TimeRemoteJuniorTeam 1,001-5,000Since 2015H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

81 days ago

Salary

0

Seniority

Junior

1 yr expEnglish

Job Description

E-Commerce Customer Support Representative

Peak Support

• Assist customers with placing orders over the phone • Provide clear information about products, sizing, and availability • Support customers with payment concerns, website navigation, and online ordering issues • Handle inquiries related to existing orders • Perform supplemental tasks during low call volume

Job Requirements

  • 1–2 years of customer service experience
  • Exceptional attention to detail and accuracy
  • Ability to perform repetitive tasks while maintaining focus and consistency
  • Strong problem-solving skills
  • Adaptability to evolving procedures and processes
  • Excellent communication skills
  • Empathy and patience in handling customer inquiries

Benefits

  • Convenience of working from home
  • Exceptional work environment

Related Categories

Related Job Pages

More Ecommerce Jobs

WEX logo

Principal E-Commerce Marketing Manager

WEX

Simplifying the business of running a business.

Ecommerce81 days ago
Full TimeRemoteTeam 5,001-10,000Since 1983H1B Sponsor

• Define the strategic direction of acquisition campaigns, including target audience segmentation, messaging, and offer development • Utilize customer data, market research, and competitive analysis to inform campaign strategy • Develop compelling campaign concepts and narratives that resonate with target audiences • Exceptional project management with follow-up/ follow-through capabilities • Putting together presentation materials and reporting campaign performance to senior-level stakeholders • Develop and optimize promotional offers and incentives to drive customer acquisition and conversion • Analyze offer performance and make data-driven recommendations for improvement • Collaborate with stakeholders to align offers with business goals • Analyze customer behavior and purchase patterns to identify key audience segments • Provide detailed audience insights to inform campaign targeting and messaging • Develop and refine customer personas to guide campaign development • Provide strategic direction for campaign creative and messaging, ensuring alignment with brand guidelines and target audience preferences • Work closely with the digital leads to ensure seamless execution of channel-specific campaign strategies • Provide clear and concise briefs outlining campaign objectives, target audiences, and offer details • Collaborate on A/B testing strategies to optimize campaign performance • Stay informed about industry trends, competitor activities, and emerging e-commerce best practices • Identify opportunities for differentiation and innovation.

United States
$148K - $169.1K / year
Job Closed
BlickSolutions - Shopify Partner logo

Full Stack Developer, Shopify App

BlickSolutions - Shopify Partner

Shopify Onlineshops und A/B Testing für D2C Brands. Referenzen: Every-Foods, Got Bag, LiveFresh, Rosental, Inkster

Ecommerce81 days ago
Full TimeRemoteTeam 11-50Since 2020H1B No Sponsor

• You develop and optimize Shopify Apps • You turn ideas and concepts into code • You create scalable infrastructure • You build simple apps & layouts

Germany
€50K - €70K / year
Job Closed
Full TimeRemoteTeam 11-50Since 2019H1B No Sponsor

• Build and maintain Shopify storefronts across multiple brands and regions (localization, promotions, catalog variations) • Develop and extend Shopify themes using Liquid and modern frontend technologies with a focus on scalability, performance, and accessibility • Design and implement reusable components and shared systems across multi-brand storefronts • Lead and contribute to eCommerce architecture planning (themes, integrations, performance, environments) • Drive technical discovery and translate business needs into scalable, maintainable solutions • Identify and reduce technical debt with a clear and pragmatic roadmap • Define and enforce development standards (code structure, reviews, documentation, release practices) • Own or co-own CI/CD pipelines, ensuring safe and repeatable deployments • Improve workflows across dev/test/prod environments for multiple storefronts • Implement reliability practices (automated checks, rollback strategies, monitoring) • Support incident response for a high-traffic, revenue-generating platform • Implement and maintain automated testing (unit, integration, end-to-end) • Partner closely with product, UX, marketing, and IT teams • Support performance optimization and conversion-focused improvements • Mentor developers and elevate team engineering standards

Mexico
Job Closed
Full TimeRemoteTeam 1-10H1B No Sponsor

• Own client relationships for a portfolio of eCommerce brands as the primary point of contact and trusted advisor • Lead bi-weekly client meetings, translating data into clear, strategic narratives and next steps • Review performance across key metrics and accounts, spotting trends, shifts, opportunities, and risks early • Guide full-funnel strategic direction by interpreting performance and recommending priorities that drive growth • Translate client communication into actionable internal direction, ensuring teams have the context needed to execute well • Reinforce value and impact proactively, helping drive strong retention through clear communication and strategic leadership

United States
Job Closed