• Central contribution to implementing the growth strategy through active market development and opening up new business areas in the B2B environment • Identification, approach and acquisition of new customers, especially in the sectors of large-scale properties, real estate funds, facility management and planning offices • Management, maintenance and strategic expansion of existing customer relationships and key accounts • Conducting thorough market and competitor analyses to identify trends, customer needs and market potential • Preparing tailored, target-group-specific proposals and independently conducting contract and pricing negotiations • Using appropriate sales and marketing tools for structured lead generation and qualification • Regular travel within Germany and neighboring countries for in-person customer support and to attend trade fairs, conferences and industry events

• Drive new sales and ensure the continued growth of existing customer accounts • Establish partnerships with distributors, retailers, and other relevant market stakeholders • Maintain strong relationships with key accounts and ensure exceptional customer service standards • Build Maytoni’s brand presence by creating a strong commercial network and identifying new business opportunities • Work closely with the Sales Director to align local strategies with global objectives

Turn conversations into conversions. Drive revenue through every customer touchpoint. Department: Customer Experience & Revenue Type: Full-Time | Remote Reports To: Customer Service Manager ABOUT AJ MEDIA We're AJ Media — an ecommerce growth agency behind fast-scaling brands and we're on a mission to hit $100M in revenue this year, and we're building the A-team to make it happen. If you're someone who gets energy from talking to people, closing deals, and genuinely helping customers find what they need — read on. THE OPPORTUNITY As our Outbound Sales Customer Service rep, you're not just answering questions — you're proactively reaching out to past and potential customers to drive repeat purchases, recover abandoned carts, and surface upsell opportunities. You are the voice of our brands. WHAT YOU'LL DO - Proactively reach out to warm leads, abandoned cart customers, and past buyers via email, SMS, and phone - Execute outbound sales campaigns designed to increase repeat purchase rate and customer LTV - Identify upsell and cross-sell opportunities based on customer purchase history and preferences - Partner with the retention team to align outbound messaging with active promotions and campaigns - Log all customer interactions accurately in CRM tools (Gorgias, Klaviyo, or similar) - Hit and exceed weekly/monthly sales targets and KPIs - Collect and relay customer feedback to marketing and product teams to improve offers

Role Description Turn conversations into conversions. Drive revenue through every customer touchpoint. As our Outbound Sales Customer Service rep, you're not just answering questions — you're proactively reaching out to past and potential customers to drive repeat purchases, recover abandoned carts, and surface upsell opportunities. You are the voice of our brands. What You'll Do - Proactively reach out to warm leads, abandoned cart customers, and past buyers via email, SMS, and phone - Execute outbound sales campaigns designed to increase repeat purchase rate and customer LTV - Identify upsell and cross-sell opportunities based on customer purchase history and preferences - Partner with the retention team to align outbound messaging with active promotions and campaigns - Log all customer interactions accurately in CRM tools (Gorgias, Klaviyo, or similar) - Hit and exceed weekly/monthly sales targets and KPIs - Collect and relay customer feedback to marketing and product teams to improve offers Qualifications - 1–3 years of outbound sales, telemarketing, or customer success experience (ecommerce a big plus) - Ability to hit monthly quota - competitive enough to improve the quota every month - Natural communicator — warm, persuasive, and genuinely curious about the people you talk to - Thrive with targets and not afraid of rejection — see every 'no' as data - Tech-savvy with CRM tools, helpdesks, and sales platforms - Ability to think on your feet, handle objections smoothly, and adapt tone across channels - Bring energy, accountability, and a competitive drive to everything you do Requirements - Experience in DTC ecommerce brands (Sales team) or high-growth startups (bonus points) - Familiarity with Gorgias, Checkout Champ, Shopify, or Aircall (bonus points) - Track record of exceeding sales quotas in a remote environment (bonus points) Benefits - Uncapped commission — your earnings grow with your performance - Work with a fast-moving, results-obsessed team building category-defining brands - Clear career path into senior roles - 100% remote — work from wherever you do your best work - Competitive salary + commissions - Benefits: paid leaves, allowances, HMO - Access to training, playbooks, and mentorship from experienced ecommerce operators