• The Sales Manager-East is responsible for assisting the Regional Sales Manager in all sales responsibilities within the Northeast Region. • Direct responsibility for select accounts, including some Natural Independents. • Reporting, sales program implementation, Category Management, Shopper Marketing, and administration. • Manage all aspects of customers, brokers and distributors for assigned accounts. • Provide operational support for the Region including knowledge of best practices to efficiently manage trade funding. • Build relationships and sales with key customers and independent natural retailers. • Develop customer-ready presentations in collaboration with cross-functional teams. • Evaluate business to anticipate risks & opportunities and recommend improvements.

• Central contribution to implementing the growth strategy through active market development and opening up new business areas in the B2B environment • Identification, approach and acquisition of new customers, especially in the sectors of large-scale properties, real estate funds, facility management and planning offices • Management, maintenance and strategic expansion of existing customer relationships and key accounts • Conducting thorough market and competitor analyses to identify trends, customer needs and market potential • Preparing tailored, target-group-specific proposals and independently conducting contract and pricing negotiations • Using appropriate sales and marketing tools for structured lead generation and qualification • Regular travel within Germany and neighboring countries for in-person customer support and to attend trade fairs, conferences and industry events

• Drive new sales and ensure the continued growth of existing customer accounts • Establish partnerships with distributors, retailers, and other relevant market stakeholders • Maintain strong relationships with key accounts and ensure exceptional customer service standards • Build Maytoni’s brand presence by creating a strong commercial network and identifying new business opportunities • Work closely with the Sales Director to align local strategies with global objectives

Turn conversations into conversions. Drive revenue through every customer touchpoint. Department: Customer Experience & Revenue Type: Full-Time | Remote Reports To: Customer Service Manager ABOUT AJ MEDIA We're AJ Media — an ecommerce growth agency behind fast-scaling brands and we're on a mission to hit $100M in revenue this year, and we're building the A-team to make it happen. If you're someone who gets energy from talking to people, closing deals, and genuinely helping customers find what they need — read on. THE OPPORTUNITY As our Outbound Sales Customer Service rep, you're not just answering questions — you're proactively reaching out to past and potential customers to drive repeat purchases, recover abandoned carts, and surface upsell opportunities. You are the voice of our brands. WHAT YOU'LL DO - Proactively reach out to warm leads, abandoned cart customers, and past buyers via email, SMS, and phone - Execute outbound sales campaigns designed to increase repeat purchase rate and customer LTV - Identify upsell and cross-sell opportunities based on customer purchase history and preferences - Partner with the retention team to align outbound messaging with active promotions and campaigns - Log all customer interactions accurately in CRM tools (Gorgias, Klaviyo, or similar) - Hit and exceed weekly/monthly sales targets and KPIs - Collect and relay customer feedback to marketing and product teams to improve offers