• Provide architectural leadership for complex, cloud-oriented, and hybrid implementations across Epicor’s portfolio. • Define and govern technical service patterns related to integrations, data, extensibility, and platform customization. • Ensure Consulting Services solutions are designed to be scalable, supportable, and aligned with Epicor’s long-term product strategy. • Act as the primary Consulting Services authority for technical feasibility and delivery readiness during pre-sales activities. • Establish technical guardrails and standards for Statements of Work to reduce scope ambiguity, delivery risk, and margin exposure. • Assess and incubate new technical service offerings (e.g., AI-enabled services, platform accelerators, advanced integrations). • Identify systemic technical risks across active implementations and proactively drive mitigation strategies. • Partner closely with Product, Engineering, and Consulting leadership to align on technical direction without duplicating ownership.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Director, Practice Success leads a team of Success Managers to drive measurable growth, member retention, and operational excellence across the region. This role develops and empowers the team to serve as strategic consultants and coaches, ensuring affiliates adopt best practices, achieve membership and revenue goals, and deliver exceptional member experiences. The Director sets priorities, defines regional strategies, and leverages data-driven insights to influence outcomes and accelerate Annual Contract Value (ACV). The Director builds a high-performing team by establishing clear goals, metrics, and tactics, providing training and development, and holding direct reports accountable for delivering incremental revenue and practice success. Key Responsibilities - Drive regional results by aligning strategies with MDVIP leadership priorities, analyzing performance, and holding direct reports accountable for consultative engagement and measurable outcomes, including: - Net Member Adds - Retention - AWP Compliance - Member Satisfaction Surveys - Recruit, onboard, train, and develop Success Managers to ensure effective territory management and achievement of growth goals. - Oversee onboarding and continuous training programs for affiliates and staff, ensuring adherence to best practices and operational excellence. - Utilize Salesforce and Power BI to analyze data, identify opportunities, mitigate risks, and prioritize actions to drive market growth within budget. - Collaborate cross-functionally and with other Practice Success Directors to optimize resources, solve problems, and improve outcomes across regions. - Coach and observe direct reports, conduct readiness and success workshops, and develop strong physician advocates to support new affiliate success. - Ensure the team’s success by building a high-performing group, hiring and developing top talent, and implementing improvement plans that leverage strengths and best practices. - Pursue personal success by adopting VP-recommended management best practices, benchmarking performance against peers, and actively engaging in MDVIP leadership training. Key Competencies - Synthesizes complex information and applies data-driven insights with sound judgment. - Builds collaborative, inclusive relationships and values diverse perspectives. - Communicates effectively—listens actively, writes clearly, and speaks persuasively. - Demonstrates initiative by identifying solutions, seeking growth opportunities, and embracing increased responsibility. - Inspires and influences others with confidence, integrity, and strategic leadership. - Develops and empowers staff through involvement in planning, training, and consistent feedback. Qualifications - Bachelor’s Degree - Ten (10) years of leadership experience in Business Development, Practice Management or Healthcare Operations - Three (3) years of experience driving revenue growth, adoption, and retention within an existing customer portfolio along with new business sales. - Proficiency in Microsoft Office Suite, Salesforce CRM, and analytics tools (Power BI) - Ability to travel up to 60% Preferred Qualifications - MBA - Healthcare experience working with physicians (ideally in an outpatient setting) - Awareness of industry trends in wellness and prevention Benefits - Be part of a mission-driven organization leading innovation in personalized healthcare. - Drive transformation and growth in a dynamic, fast-paced environment. - Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles. - Comprehensive benefits: health, dental, vision insurance, and retirement plans. - Professional development: access to ongoing training and leadership development programs. - Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.

• Serve as Paid Search Lead on one or more of the larger search accounts in the agency, delivering strategy and hands-on optimizations with other Paid Search and channel team members • Will be responsible for owning Paid Search strategy for multiple accounts • Present Paid Search strategy, performance, and tactical priorities to client stakeholders • Use storytelling to simplify complex search strategies and present them as clear, impactful campaign recommendations. • Partner with cross-channel leads on creating a holistic media plan, inclusive of forecasting/budgets, testing, tactical plans, and reporting • Understanding insights to inform performance changes and direct optimizations • Responsible for defining roles & responsibilities for client Paid Search teams, and responsible for delegating work to supporting team members • Own pacing across your book of business and ensure all campaigns are spending to the desired target • Drive Paid Search strategy, innovation & testing on your book of business while improving performance, developing quarterly or annual roadmaps to keep advanced accounts with the latest trends and opportunities • Opportunity to manage others, from Account Managers to Associate Directors • Manage your team in advanced SEM skills, multi-channel digital marketing strategy, and client management skills, including projections, analytics reporting, etc. • Deliver feedback, performance reviews, support, and recognition in pursuit of achieving team goals • Serve as a senior sponsor on your team’s accounts, developing senior client relationships and guiding holistic digital strategy • Willingness to join in-person team meetings, events, and client presentations as business needs arise, est. 1-2 times per quarter • Strong communication and professional presence required • Work closely with Google, Bing, and other vendor partners on client strategy and planning, goals, testing, expansion opportunities, and account health • Contribute to overall department trainings, POVs, award submissions, and case studies • Participate in new business pitches and conduct audits across the Google ecosystem.

• Manage and grow Professional Services business in the Americas and US Public Sector. • Responsible for all aspects of the services business, focusing on enhancing customer adoption and driving customer satisfaction. • Manage a growing team of Consultants, Solution Architects, and Project Managers. • Work with services partners to create a flexible and cost effective delivery network. • Contribute to and execute the EDB Customer Experience (CX) strategic vision. • Partner closely with EDB Sales and drive solutioning of CX services during the presales phase. • Ensure excellence in Customer delivery, and managing operational success metrics.