• Works with third-party operators to review the current care, quality, and operational position. • Undertakes in-person and remote quality monitoring/audit visits of Welltower registered care homes. • Monitors performance across an assigned portfolio of locations and provides analysis of risks and trends. • Creates audit assessment reports following location visits with findings and recommended action plans. • Follows up with operators to ensure implementation of corrective actions and performs re-visits. • Attends quarterly quality meetings with external and internal leadership to discuss care quality trends. • Supports and provides enhancements to the delivery of a quality assurance and clinical governance system. • Provides transactional support as it relates to CQC registrations and regulatory structuring.

• Partner with Engineering to design, test, and deploy cutting-edge Machine Learning (ML) and Generative AI (Gen-AI) models and tools to drive step-change improvements in issue discovery & detection, triage efficiency, and quality assurance. • Leverage AI-powered insights and traditional triage signals to proactively identify emerging on-road issue trends, new risk scenarios, and edge cases. Develop and refine data-driven strategies for issue discovery and monitoring, enhanced by ML model outputs • Serve as the key link between AI/ML development and operational execution. Define and document new policies, guidelines, and Standard Operating Procedures (SOPs) that integrate AI tools and insights into daily vendor workflows. • Design and implement robust quality control processes for both human and AI-generated outputs. Perform meta-quality checks, validate the integrity of vendor work, and provide feedback to improve both human and model performance. • Act as the subject matter expert for our Software Quality Operations, working closely with stakeholders, program leads, and vendor teams to ensure seamless adoption and maximum impact of AI/ML advancements in our quality processes. Be the trusted source for creating and updating technical policies, guidelines, and standard operating procedures for new scopes, platforms, and driving signals • Provide technical leadership and consultation to stakeholders to enhance our workflows and quality. You'll be at the forefront of identifying and escalating issues with our tools, providing technical requirements to engineering, and driving user testing to support the development and deployment of new tooling features. • A proven ability to work in a fast-paced, high-stress environment while maintaining good judgment. • Excellent communication and interpersonal skills to effectively collaborate with a wide range of individuals in a diverse and dynamic work environment.

Role Description We are seeking an experienced Operations Manager to oversee and optimize daily operations within a fast-paced digital marketing agency. The ideal candidate should be highly proactive, detail-oriented, and organized, with experience managing remote teams and working with flow charts and project management systems. The role aims to streamline fulfillment processes and remove the CEO from day-to-day operational management. The Operations Manager will be responsible for: - Project management, team coordination, and ensuring accountability for deadlines. - Optimizing workflows and standardizing processes to ensure efficient team operations. Digital Marketing Agency experience is a plus. What you’ll be doing: - Oversee project management system (Zoho) and ensure alignment with business processes. - Conduct and lead daily team meetings to track project progress and team accountability. - Monitor and track deadlines to ensure timely delivery of client projects. - Develop and optimize SOPs and workflows to improve efficiency. - Collaborate with leadership to implement strategic initiatives that enhance operational performance. - Ensure the smooth onboarding of new team members, providing guidance on workflows and expectations. - Manage and optimize team productivity by identifying inefficiencies and resolving operational bottlenecks. - Oversee team coordination across different time zones to maintain seamless communication and workflow execution. Qualifications - 3+ years of experience in an Operations or Project Management role. - Strong expertise in Zoho or similar project management systems (ClickUp, Asana, Monday.com, etc.). - Highly organized and detail-oriented with experience in workflow optimization and process standardization. - Experience managing remote teams, ideally of around 15+ people in an agency setup. - Strong analytical skills with the ability to identify inefficiencies and implement effective solutions. - Excellent communication skills with the ability to lead and motivate teams. - Experience conducting daily stand-ups and team meetings to ensure project accountability. - Experience working in digital marketing agencies is required. - US experience is required. Requirements - Position: Operations Manager - Remote Status: Fully Remote - Preferred Location: South Africa, Latin America, Pakistan - Working Hours: 9 am - 6 pm EST - Holidays: US Federal Holidays - Salary: USD 2200 - USD 2800 per month - Internal Job ID: 1202

• Serve as the primary point of contact and relationship manager for our distribution center (DC) partners, with a focus on outbound logistics (shipping to retailers) • Ensure on-time order fulfillment for all trade partner and sales channel accounts under role scope, delivering best in class service for all trade partners • Partner with Finance to ensure procedural compliance for inventory, warehouse operations, and fulfillment & transportation costs • Travel to attend physical inventory counts at DCs to ensure the count is executed according to procedure 2x per year • Develop and maintain SOPs (Standard Operating Procedures), vendor guidelines, routing guides, and all other reference/training documents • Support the further development of operations & logistics best practices, tools, and processes across outbound flows to optimize efficiency and department performance • Analyze and model scenarios to optimize our operational engine, helping to further develop, measure, and meet KPIs and goals, including chargeback analysis and claims management for all retail partners • Drive continuous improvements to the 3PL warehouse fulfillment processes to decrease costs, increase fulfillment turnaround time, and ensure on-time delivery in full • Support and/or lead department projects as needed to support business activity • Participate in User Acceptance Training (UAT) for systems’ updates or add-ons • Develop an understanding of inbound logistics and provide backup/secondary support as needed