• Handling monitoring, troubleshooting, debugging, and load testing of cloud-native services • Developing automation and IaC for customer’s infrastructure and applications • Improving performance and availability of services running in the public cloud • Keeping and improving the level of customer satisfaction (including on-call) • Participating in the development of standards and best practices.

• Design, develop and evolve mission-critical distributed systems • Work hands-on building core components • Define scalable and resilient architectural patterns • Develop APIs and highly reliable transactional flows • Lead technical decisions and review critical code • Architect solutions focused on low latency, high availability, and fault tolerance • Implement best practices for observability and reliability • Mentor engineers and raise the team's technical level • Apply AI in development to improve efficiency and quality • Work using a Spec-Driven Development (SDD) approach

Role Description We are looking for a seasoned Power Platform Cloud Solution Architect with extensive experience in Power Platform development. This role emphasizes developing and implementing governance strategies, best practices, and customized Power Platform solutions. The ideal candidate will be skilled in leveraging the Power Apps and Power Automate Studio and Power Platform Admin Center to assist customers with architectural design, troubleshoot existing applications, and establish governance frameworks tailored to organizational needs. Qualifications - SME expert in Power Platform governance, administration, and Power Apps development. - Advanced knowledge of Power Platform Admin Center and Center of Excellence Starter Kit configuration. - Strong proficiency in Power Apps (Canvas and especially Model Driven Apps), Power Automate (cloud and especially desktop flows), Dataverse, Power Pages and other Power Platform components. - Demonstrated experience in Power Platform administration and support within large-scale environments. - Skilled in delivering technical training and resolving complex application issues. - Excellent analytical and collaboration skills. - Strong ability to engage with key stakeholders and cross-functional teams. - Advanced Microsoft certifications preferred. - Previous customer-facing roles are highly desirable. - Strong commitment to staying updated on modern engineering practices and tools. Requirements - Develop and maintain Power Apps solutions with a focus on model driven apps development and architecture. - Development of Power Pages. - Knowledge of Application Lifecycle Management (ALM) via Solutions. - Experience in setting up, troubleshooting and optimizing Power Automate desktop flows. - Familiarity with integrating data from Dataverse, SharePoint, and other sources. - Ability to provide technical training and guide customers through architectural decisions for custom Power Apps solutions. - Administer and support Power Platform environments, including Power Apps, Power Automate, and Power Platform Admin Center (PPAC). - Deep understanding of Dataverse, governance strategies, environment planning, and security. - Expertise in developing environment strategies (environment types, purpose, security roles). - Proficiency in licensing (standard vs. premium), capacity planning, and Data Loss Prevention (DLP) policies. - Analytical skills for reporting and data analysis within PPAC and M365 audit logs. - Capable of establishing and managing a Power Platform Center of Excellence (CoE). Desired Skill Set - Up to date product knowledge in Dynamics 365 Customer Engagement modules: - Dynamics 365 Sales - Dynamics 365 Customer Service - Dynamics 365 Customer Insights – Journeys - Dynamics 365 Field Service - Dynamics CRM On-premises - Enterprise level administration and development focused specifically with: - CRM infrastructure installation and configuration - CRM deployment configuration - CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows) - CRM integration - Dynamics CRM Cloud Migration - Knowledge in CRM 2015+ build versions and upgrade experience - Architectural experience for Dynamics CRM on-premises - A strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting. - Environment health assessment experience. Company Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

• Develop and enhance internal platform services written in C#/.NET • Implement small to medium features and bug fixes following established patterns and standards • Write maintainable, testable code and participate in code reviews • Learn and apply best practices around error handling, logging, and reliability • Contribute to Azure DevOps YAML pipelines used to build, test, and deploy platform services • Support release workflows that promote changes across Dev, UAT, and Production environments • Help maintain pipeline templates, variables, and deployment standards • Assist with troubleshooting build and deployment issues and documenting fixes • Gain hands-on exposure to infrastructure deployments using Infrastructure as Code • Support environment consistency and configuration across Azure environments • Learn how application and infrastructure pipelines work together in production delivery