Role Description As a Pre-sales Engineer you will be the expert in our solutions and a trusted advisor to our clients. You will be responsible for maintaining and strengthening client relationships, as well as supporting clients through the implementation of SHIELD's solutions both pre and post sales. You will work closely with various teams both internally and externally to provide white glove service and support, such as technical & solution consultancy and quick troubleshooting. - Drive & own the POC as a technical SPOC including implementation and onboarding as Pre-sales engineer. - Provide demos of SHIELD capabilities along with Sales counterpart and customize or data model the demo according to the clients' use case. - Act as a liaison on technical support for existing customers and product adoption for clients in line with pre-sales, post-sales and the renewal processes. - Act as Face of the company to the clients to maintain the existing relationship and continue to build the relationship with a strong trust and create value accordingly. - Work closely across the different teams in SHIELD to provide prompt and professional troubleshooting for any technical challenges faced by clients. - Ability to stand in the client's shoes and dedication to drive high level of client satisfaction while keeping company’s integrity and sanity. - Perform regular technical account reviews, product trainings and on-site visits to provide insights and analytics for clients. - Assist clients in optimizing the overall solution to make customer successful using SHIELD solutions and ensure long-term success. - Be the trusted technical & solution advisor to our clients. Seek and work with the SHIELD product and engineering teams to manage clients' feature request prioritization. - Pro-actively advocate for SHIELD's product adoption by identifying opportunities in which our product can better fit with clients' needs and technology. Qualifications - Minimum Bachelor's degree in Computer Science, Computer Engineering or related field. - Overall 4+ years of experience in total with a minimum 3 years of Client facing, Pre Sales engineering, Sales Engineering or Support engineering experience in the B2B enterprise Software / SaaS / payments/ Mobile industry. - Hands-on experience in SDK implementation is a plus. - Hands-on experience or good knowledge in HTTP, JavaScript, RESTful APIs, JSON, OAuth and SQL. - Strong experience in driving the integration and being a single point of contact with the clients to drive the POC end to end. - Strong customer focus with an ability to manage multiple priorities and perform in a fast-paced work environment. - Excellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audience. - Proficiency in Mandarin Chinese (spoken and written) is required for this role to effectively communicate with Chinese-speaking clients and stakeholders.

Role Description This role offers a unique opportunity to combine technical expertise with strategic customer engagement, focusing on AI-powered customer service automation solutions. You will work closely with sales, engineering, and product teams to design and demonstrate innovative solutions that address complex business challenges in contact center and digital engagement environments. The position requires deep knowledge of CCaaS, virtual agents, analytics, and digital self-service solutions, along with strong presentation and problem-solving skills. You will become a trusted advisor to business and IT leaders, shaping technical strategies, influencing adoption, and ensuring successful solution deployment. This highly collaborative environment rewards creativity, analytical thinking, and the ability to translate technical capabilities into tangible business outcomes. - Prepare and deliver engaging, technically accurate demonstrations of CCaaS and AI-driven customer service automation solutions across voice and digital channels - Analyze and document customer and prospect infrastructure, including contact center, automation, messaging, and knowledge management systems - Lead discovery sessions to identify opportunities and define solution strategies that meet business objectives - Partner with sales, engineering, product, and design teams to co-create innovative and forward-thinking solutions - Respond to RFIs and RFPs, leveraging technical knowledge to craft compelling and creative proposals - Act as a subject matter expert in digital engagement, AI, analytics, virtual agents, and self-service solutions - Maintain a deep understanding of modern technologies, cloud platforms, and AI-assisted tools to support solution development and rapid prototyping Qualifications - Bachelor’s degree in a related technology field; MBA preferred - 7+ years of experience in technical pre-sales, solutions engineering, or solution architecture - 5+ years of contact center experience with strong exposure to CCaaS, automation, virtual agents, and analytics - Proven track record of consulting or customer engagement in complex software solution deployments - Familiarity with enterprise SaaS applications, APIs, integrations, and web technologies (HTML, JavaScript, CSS, DOM) - Strong business acumen, problem-solving, and communication skills, with the ability to influence both technical and business stakeholders - Experience leveraging AI-assisted coding or rapid prototyping techniques to accelerate solution development - Ability to manage multiple projects and shifting priorities in a fast-paced, client-focused environment Benefits - Competitive salary and potential performance-based bonuses - Comprehensive healthcare, dental, and vision coverage - Flexible work arrangements and remote-eligible role - Exposure to cutting-edge AI, digital, and analytics technologies in customer service automation - Opportunities for professional growth and cross-functional collaboration - Engaging work environment with high-impact projects and exposure to strategic clients

• Partner closely with Sales to support the presales cycle for AR solutions. • Act as a trusted advisor, understanding customer needs and translating them into solution value. • Deliver product demonstrations, proofs of value, and solution presentations. • Guide customers through initial onboarding concepts (e.g., workflows, use cases, solution setup). • Collaborate with Professional Services to ensure a smooth handover and successful go-live. • Work with Product Management to provide market feedback and customer insights. • Support Marketing initiatives such as webinars, events, and thought leadership activities. • Build your expertise and become a recognized subject matter expert in AR and financial automation.

WHO WE ARE Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera’s mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security. THE OPPORTUNITY We are looking for a highly technical team member to join our team, able to articulate high-level business benefits to the various target audiences, who is creative, innovative and results-oriented, willing to go the extra mile in a fast-paced startup environment. As a DLP Solutions Architect, you are an integral part of the organization and will own technical presales efforts for the Cyera DLP product. You will act as a technical expert who best understands and articulates the unique value proposition of the Cyera DLP solution. This would involve performing Cyera DLP demos, driving Proof of Values end-to-end, and owning the technical sales success of the Cyera DLP. In addition, you will work closely with product management, marketing, core field sales teams, and engineering to influence the product strategy and roadmap, develop collateral, solution guides and compelling demos. You will act as a trusted advisor to customers, technology partners, and represent Cyera at industry events and conferences as needed. This is a highly visible and strategic position both within the company and across the industry and a great opportunity to advance your career and make an impactful contribution. ***Open to candidates in Pacific timezone - Seattle or San Francisco area preferred*** RESPONSIBILITIES: Technical Leadership and Expertise - Act as the primary technical advisor and expert in the Cyera DLP for the sales team, customers, and prospects. - Provide in-depth technical knowledge and insights about the Cyera DLP and how it fits with various other DLP products. - Understand and evolve usage of Cyera DSPM product to enable unprecedented success of the Cyera DLP to achieve actionable outcomes for customers seeking to implement or improve their DLP programs. - Stay updated with the latest industry trends, emerging technologies, and competitive landscape. Solution Architecture and Design - Work closely with customers to understand their business challenges and design customized solutions that align with their goals and drive value realization through platform adoption - Develop and present technical proposals, solution blueprints, and integration strategies. - Ensure that proposed solutions are feasible, scalable, and aligned with Cyera’s best practices. Customer Engagement and Relationship Building - Build and maintain strong relationships with key customers and stakeholders, acting as a trusted advisor. - Gather feedback from customers to improve product offerings and identify new opportunities for innovation. - Provide post-sales support to ensure successful implementation and customer satisfaction. Collaboration with Product and Engineering Teams - Serve as a bridge between the sales team and product/engineering teams, communicating customer needs and market demands. - Collaborate with product management to influence product roadmaps and prioritize features based on customer feedback. - Participate in product development discussions to ensure alignment with market requirements. Thought Leadership and Evangelism - Represent the company at industry events, conferences, webinars, and trade shows. - Contribute to thought leadership content such as whitepapers, blogs, and case studies to demonstrate the company’s technical expertise. - Engage with industry analysts, media, and other external stakeholders to build the company’s brand and reputation. Requirements REQUIRED QUALIFICATIONS: - 5+ years of deployment experience in the sales engineering role - Proven experience working with customers and partners in successful design and deployment of multi-vendor solutions - Ability to juggle and successfully drive projects with customers, prospects, and partners. - Expertise in the following data protection areas: Data Loss Prevention (DLP), Data Security Posture Management (DSPM), Data Security, Governance, and Access Control, Data Breach Response, Data Privacy and Compliance - Extensive experience with DLP product suites across network, web, email from vendors such as Symantec, McAfee, SkyHigh, Digital Guardian, Netskope, zScaler, Cyberhaven, Microsoft Purview. - Experience with XDR, EDR, and MDR products. - Experience in cloud computing based services architecture, technical design and implementations including Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) delivery models. - Experience with cloud computing solutions implementations including Microsoft 365, Google, AWS, Box, and Salesforce, etc. - Good understanding of Identity and Access Management(IAM) concepts such as user provisioning, federation, SAML/OIDC, IAM roles, PAM, etc. - Strong knowledge of Security Architecture, Design and Operations ADDITIONAL REQUIREMENTS AND EXPERIENCE - Prior experience in early stage startups - Strong communication (written and verbal) and presentation skills, both internally and externally - Strong problem-solving skills - Must be willing and able to travel COMPENSATION INFORMATION: Compensation Range: $275,000-$325,000. The range represents total compensation, and may include company bonus, incentive for sales roles, equity or benefits, as applicable. This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations. Final compensation will vary based on seniority and relevance of experience, location, and position requirements. This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors. BENEFITS - Why Cyera? - Ability to work remotely, with office setup reimbursement - Competitive salary - Unlimited PTO - Paid holidays and sick time - Health, vision, and dental insurance - Life, short and long-term disability insurance Location Requirements null