• Increase ARI’s business success in the Industry & Chemical sectors • Expand and develop new and existing customer business (including in the areas of steam boilers, heat transfer oil/thermal oil, hot-water systems & chemicals) • Provide technical and commercial consulting to all market participants (investors, operators, plant builders, industrial planners and industrial trade partners) • Develop and implement effective customer strategies through earliest possible project insights (new investments, repairs, plant expansions) • Cooperate closely with our experienced inside sales team, field sales colleagues and our product management / technical sales • Handle, monitor and successfully secure projects • Conduct competitive and market monitoring, including reporting in the CRM system

Company Description NOTE: This is a customer-facing Microsoft licensing advisory role, not a technical engineering position. Agile IT is a Microsoft-centric cybersecurity consulting and managed services provider. We help customers migrate to, modernize, and secure Microsoft 365, Azure, Azure Government, and Microsoft GCC High environments—with a mission to make cybersecurity practical and sustainable through repeatable architectures, evidence automation, and managed operations. The majority of our clients are defense contractors preparing for or maintaining CMMC Level 2 certification. Our Services - Professional Services: Scoped projects to deploy, configure, migrate-to, and secure Microsoft cloud environments. - Managed Services: Ongoing management and security operations including CMMC compliance support for Microsoft cloud and on-premises systems. - GCC High Licensing & Onboarding: License sales, secure tenant provisioning, and lifecycle operations. Job Description Role Summary The Microsoft Licensing Advisor is our customer-facing Subject Matter Expert on Microsoft 365 and Azure licensing. You will consult with customers and internal colleagues on the right licensing for detailed, real-world scenarios—translating complex Microsoft product options into clear recommendations that align with business needs, compliance requirements, and budget. This is a customer-facing licensing advisory role, not a technical engineering position. Your focus is on understanding customer needs, researching licensing options, and providing expert recommendations. You will manage customer requests through our ticketing system—updating tickets, responding to customers, and tracking conversations through resolution. Success requires deep knowledge of Microsoft 365 and Azure products, features, and licensing models—and the ability to research and interpret Microsoft documentation to answer questions that don't have obvious answers. You must be comfortable engaging directly with customers and colleagues to understand their requirements and explain licensing options in plain terms. Key Responsibilities Customer and Internal Advisory (Primary Focus) • Serve as the go-to expert for Microsoft licensing questions from customers and internal colleagues • Consult with customers on the right licensing for their specific scenarios-- considering business requirements, compliance needs, budget, and technical constraints • Guide the sales team on appropriate licensing for customer opportunities, including complex or high-value deals • Advise on licensing options, optimization opportunities, and compliance alignment (especially CMMC) • Interpret Microsoft licensing terms, product capabilities, and program rules for customers and colleagues • Translate complex licensing information into clear, actionable recommendations • Escalate technical implementation questions to engineering; this role advises on licensing, not technical configuration Customer Communication via Tickets • Monitor and manage tickets received from customers on licensing topics (Autotask PSA) • Respond to customer licensing inquiries through the ticketing system • Update ticket notes with research findings, recommendations, and next steps • Manage ticket status to reflect the current stage of each conversation • Track tickets through resolution; follow up with customers as needed • Escalate complex or unresolved issues to the Licensing Program Manager or an internal Engineering resource • Maintain response time SLAs and ensure customers receive timely, accurate information Research and Knowledge Management • Research and interpret Microsoft documentation (MS Learn, License Agreements, Modern Work comparisons, partner portals, CMMC compliance placemat, etc) to answer licensing questions • Stay current on Microsoft product changes, new SKUs, and licensing program updates • Document common Q&A and build internal FAQ resources • Maintain and create internal licensing knowledge base articles and SOPs • Track recurring questions to identify training gaps and documentation needs Licensing Operations (Backup) • Process license orders and renewals across CSP Commercial, GCC, GCC High (VLC), and Azure programs as needed • Coordinate with Billing & Accounting on invoice timing for orders processed; create invoices or quotes as needed What This Role Does Not Include • Technical troubleshooting, system configuration, or hands-on IT work • Azure architecture, deployment, or consumption optimization • Microsoft 365 administration or technical support Qualifications Required Qualifications • 3+ years of experience with Microsoft 365 and/or Azure licensing • Deep knowledge of Microsoft 365 products, features, and licensing models • Strong attention to detail and accuracy • Ability to research and interpret Microsoft licensing documentation • Experience advising customers or internal stakeholders on licensing decisions • Excellent written and verbal communication skills • Experience with ticketing systems and managing customer requests • Comfortable working in a remote environment • Self-motivated Preferred Qualifications • Experience with GCC and GCC High licensing • Experience with Microsoft CSP, EA, or AOS-G programs • Working knowledge of Microsoft Partner Center • Familiarity with CMMC compliance requirements • Experience with Autotask PSA or similar ticketing systems Additional Information Compensation & Benefits - Competitive salary - Comprehensive benefits (medical, dental, vision, retirement, PTO, professional development) - Fully remote work environment with flexibility and autonomy - Mission-driven work that directly strengthens our national security posture - Compensation: USD 75000 - USD 95000 - yearly

Role Description As a Senior Solution Architect in the GDS Presales team, you will lead the design of value-driven managed service solutions and shape client conversations from need to outcome. You will play a key role in winning deals by bringing clarity, commercial thinking, and structured solution design across the full deal lifecycle. What You'll Do - Lead Solution Design - Lead solution architecture for high-impact, multi-year managed service deals - Own solution integrity across scope, cost, and delivery alignment - Map client requirements to GDS offerings using standardised services - Build and validate cost models aligned to deal margin expectations - Create clear, structured solution designs and supporting artefacts - Own the Deal Lifecycle - Engage from early qualification through to final proposal and handover - Ensure GDS services are positioned early and consistently in deals - Work across multiple opportunities at different stages (pre-DR1 to proposal) - Manage priorities, timelines, and dependencies with minimal supervision - Influence Clients & Stakeholders - Engage confidently with senior stakeholders, including C-level clients - Lead presales discussions focused on business outcomes and value - Translate client challenges into clear solution approaches and roadmaps - Collaborate with sales, delivery, and finance to drive alignment and sign-off - Drive Commercial Value - Balance solution quality with commercial viability and competitiveness - Identify risks, gaps, and differentiators early in the sales process - Ensure solutions are practical, deliverable, and aligned to standard offerings - Contribute to Team Growth - Build working knowledge across Service Management, SIAM, OCM, T&T, and PMO - Design solutions aligned to Service Management platforms, with focus on practice design rather than tooling configuration - Contribute to reusable artefacts, templates, and standard approaches - Support and mentor team members where needed Qualifications - Based in India with fluent English communication - 6+ years’ experience in service management and presales - Strong understanding of Service Management practices (process, governance, operating models) rather than tooling alone - Strong commercial awareness and ability to build viable solutions - Confident engaging senior stakeholders, including C-level - Clear understanding of sales cycles and deal lifecycle - Ability to explain complex concepts in simple business terms - Self-driven with strong ownership and delivery focus Requirements - ITIL 4 Foundation - Experience with managed services or MSP models - Exposure to SIAM, OCM, Transition, Transformation, or PMO - Experience working with standardised or productised service offerings Benefits - Opportunity to lead larger, more complex deals over time - Exposure to global clients and senior stakeholders - Development into lead solution architect roles within GDS Strategic Solutions

• Betreuung von Bestandskunden und Akquisition von Neukunden in der Region Nord für das PLZ Gebiet 30-34, 37, 38, 48 • Eigenverantwortliche Vermarktung des gesamten Produktprogramms • Enge Zusammenarbeit mit den operativen internen Schnittstellen zur Erarbeitung individueller Kundenlösungen • Durchführung von Kundenbindungsmaßnahmen sowie Umsetzung von hauseigenen Kundenveranstaltungen und Teilnahme an Messen