• Cultivate and grow relationships with our clients most important consumers by earning their trust, advocating for their needs, developing audience expertise, and creating engaging environments. • Support the setup of community, aid account teams to conduct surveys, and utilize your experience to ascertain project teams. • Build relationships with consumers to encourage sharing of thoughts, feedback, opinions, and emotions. • Help to define and foster shared purpose and the appropriate tone among consumers in the community. • Author and deliver compelling and effective member communications (e.g., acquisition and onboarding, retention, and ongoing outreach). • Onboard community members, ensure community composition, and vet the member-facing community site. • Track, analyze, and optimize participation and community vibrancy. • Support your account team with new team member induction and organizing projects and documentation.

• Serve as a key strategic partner to the CEO and oversee the organization’s core operational functions. • Provide high-level leadership for finance, technology, HR, and compliance, organizational planning and alignment, operational excellence, and long-term sustainability. • Partner with the CEO to ensure operational excellence. • Coordinate executive team operations to align organizational priorities and track progress. • Measure progress against the strategic plan and grant metrics. • Provide direct oversight and strategic guidance for teams responsible for HR, technology, finance, and compliance. • Ensure HR strategy, talent management, and organizational culture initiatives are executed effectively. • Champion an organizational culture that prioritizes clarity, team alignment, collaboration, and excellence. • Oversee financial strategy, including budgeting, forecasting, and long-term planning. • Ensure timely and accurate financial reporting to government, funders, and Board of Directors.

• Own performance of the West Coast B2B decoration and fulfillment operation, consistently hitting on-time SLA, quality, cost, and throughput targets. • Hire, onboard, and lead the site team, and drive accountability through clear roles and KPIs • Build weekly and daily production plans from demand forecasts, and adjust labor, workflows, and priorities to meet demand efficiently. • Keep production unblocked by owning equipment uptime, maintenance coverage, vendor support, and materials/consumables readiness. • Run end-to-end production tracking for inbound, production, QA, and outbound in one system with accurate real-time status and minimal manual entry • Manage procurement of all materials needed to run the site including thread, backing, ink, corrugate, packaging, etc. • Partner with IT, Ops, and 3PL teams to integrate production tracking with Quince OMS/WMS and automate status updates. • Resolve issues quickly, including rush orders, delays, inventory shortages, defects, and damaged goods, and drive fixes to prevent repeats. • Manage 3PL, logistics, vendors, and cross-functional partners to align on capacity, handoffs and service levels • Step in hands-on when needed to unblock work, cover gaps, and support the team during peaks or disruptions.

• Evaluate both internal and external requests (e.g. ROI analysis). • Manage project requests (e.g. Rebranding, Token swap, Mainnet integration, Airdrop, etc.) from external partners (i.e. Listed tokens). • Manage operation requests (e.g. Legal Agreement, Risk Control System, Bot Enhancement, etc.). • Perform project management on implementation for successful requests (e.g. stakeholders management, run through different stages of SOP). • Optimize structure/process to better manage and execute requests. • Build up risk control systems and participate in ad-hoc events. • Drive new initiatives and be able to deliver quality results on time. • Support risk management and operations optimization projects. • Support post-mortem and relevant analytics as necessary.