• Own performance of the West Coast B2B decoration and fulfillment operation, consistently hitting on-time SLA, quality, cost, and throughput targets. • Hire, onboard, and lead the site team, and drive accountability through clear roles and KPIs • Build weekly and daily production plans from demand forecasts, and adjust labor, workflows, and priorities to meet demand efficiently. • Keep production unblocked by owning equipment uptime, maintenance coverage, vendor support, and materials/consumables readiness. • Run end-to-end production tracking for inbound, production, QA, and outbound in one system with accurate real-time status and minimal manual entry • Manage procurement of all materials needed to run the site including thread, backing, ink, corrugate, packaging, etc. • Partner with IT, Ops, and 3PL teams to integrate production tracking with Quince OMS/WMS and automate status updates. • Resolve issues quickly, including rush orders, delays, inventory shortages, defects, and damaged goods, and drive fixes to prevent repeats. • Manage 3PL, logistics, vendors, and cross-functional partners to align on capacity, handoffs and service levels • Step in hands-on when needed to unblock work, cover gaps, and support the team during peaks or disruptions.

• Evaluate both internal and external requests (e.g. ROI analysis). • Manage project requests (e.g. Rebranding, Token swap, Mainnet integration, Airdrop, etc.) from external partners (i.e. Listed tokens). • Manage operation requests (e.g. Legal Agreement, Risk Control System, Bot Enhancement, etc.). • Perform project management on implementation for successful requests (e.g. stakeholders management, run through different stages of SOP). • Optimize structure/process to better manage and execute requests. • Build up risk control systems and participate in ad-hoc events. • Drive new initiatives and be able to deliver quality results on time. • Support risk management and operations optimization projects. • Support post-mortem and relevant analytics as necessary.

• Create and lead a centralized portfolio management and planning capability within Operations. • Develop and maintain a single, integrated view of all operational initiatives. • Ensure alignment, prioritization, and sequencing across teams and release cycles. • Provide a single point of engagement and a unified “One Ops” view for roadmap integration. • Establish clear pathways for automation and technology solution requests through a single, visible intake point. • Drive the operational rhythm of the business by coordinating planning activities and creating transparency into priorities.

• Support strategy, planning, and day-to-day operations through project management, research, analysis, and cross-functional coordination • Collaborate closely with internal partners across Growth, Operations, Finance, Marketing, Revenue Operations, and Technical Project Management, often through dotted-line working relationships • Conduct research to support outreach and engagement with counties and states • Track, analyze, and communicate new funding streams, legislative models, and policy programs via presentations, memos, webinars, email, and Slack updates • Manage and maintain legislative tracking in Quorum, providing regular updates to state teams on key elections, major bills, funding opportunities, and policy impacts • Coordinate with Marketing to ensure timely, high-quality completion of collateral for legislators and other outreach initiatives • Support enhancements to pricing methodology and analyze utilization trends for channel partners • Build and maintain market, utilization, and partner models to inform go-to-market strategies • Leverage data, analysis, and modern tools (including AI-enabled solutions) to identify patterns, improve reporting, and support more efficient operational and invoicing workflows • Research and assess new markets and partnership opportunities • Partner with Operations, Finance, and Revenue Operations to support existing partnerships, including troubleshooting invoicing, reporting, and operational issues • Coordinate with Technical Project Management to support partnership operations and implementation needs as required