• You fully identify with our mission to make a sustainable contribution to preventive healthcare and eye health, and you inspire others with your personality and passion. • You identify potential key customers and win them over for us. • You further develop existing customer relationships. • You independently conduct contract negotiations and close deals. • You keep your finger on the pulse of the market. • You work closely and cross-functionally with the Customer Success, Marketing, and Product teams. • You take initiative and share your experiences and successes to support team development. • You live our values in your day-to-day work.

Role Description The Parts Counter Person will be a vital part of the parts team as the key customer contact who will provide superior service consistently while advising and distributing parts. Note: This position will be rotational as it is working at a remote site. As a Parts Counter Person, YOU will experience: - Working within one of the safest organizations in the industry where your safety and well-being are our most important priority - Working for the best in class equipment dealer and with the premium Caterpillar brand - Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success - Competitive total rewards including: wages, benefits, and premiums (as eligible) - An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada In a typical day YOU will: - Demonstrate safe, environmentally sound and healthy work behaviors at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives - Coordinate the daily functions of the parts operations, including procuring, ordering, backorders, core processing, picking and delivery of parts to internal and external customers - Process email and phone orders as well as sell parts over the counter - Ensure customers requirements are met in an efficient, knowledgeable and professional manner - Maintain the parts physical and electronic inventory and assemble hydraulic hoses to the Cat standards - Process all core returns and warranty parts Qualifications - Post Secondary Education and 3+ years of experience on heavy equipment or truck parts counter/inside sales - Safety conscious with a technical/mechanical aptitude and/or background in heavy equipment/truck equipment - Customer centric with strong organizational skills and a mindset for continuous improvement - Ability to effectively prioritize and adapt in a fast-paced environment - Self-starter, independent and a team player with a sense of urgency Company Description With over 7,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

• Track and update daily parking inventory across all locations. • Monitor customer arrivals and departures. • Maintain accurate, real-time occupancy and availability records. • Coordinate with on-site managers regarding customer movements and space utilization. • Create and send invoices to both B2B and B2C customers. • Follow up on outstanding and past-due payments. • Conduct outbound collection calls. • Process payments and maintain organized billing records. • Resolve customer billing inquiries and payment issues. • Handle inbound sales calls from drivers, fleets, and brokers. • Conduct outbound sales and prospecting calls. • Qualify leads and convert prospects into paying customers. • Perform outreach in markets where Vertex Fleet does not yet have facilities. • Build and maintain strong relationships for customer retention and referrals. • Actively use social media and marketplaces to generate B2C customers. • Respond promptly to emails and customer inquiries. • Support general administrative tasks as needed. • Keep CRM and internal systems updated. • Work independently in a remote, fast-paced environment.

• The Senior Salesforce Developer will be responsible for developing and evolving solutions on the Salesforce platform, with a focus on Service Cloud and Digital Engagement, ensuring quality, performance, and adherence to platform best practices. • Acts in a consultative manner with architects, technical leads and stakeholders to design and implement scalable solutions, and supports the development of the team. • Develop advanced solutions on the Salesforce Service Cloud platform. • Technically implement Digital Engagement (Chat, WhatsApp and Bots). • Design and configure Omni-Channel Routing to optimize support and service delivery. • Develop custom solutions using Apex. • Build modern components using Lightning Web Components (LWC). • Create, optimize and maintain Flows and process automations. • Develop integrations with external systems via REST and SOAP APIs. • Ensure adherence to governor limits and development best practices. • Collaborate on solution architecture and technical design. • Participate in deployments and version control management, preferably using Copado.