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Director, Onboarding & Due Diligence
Location
Arizona + 12 moreAll locations: Arizona | Florida | New Jersey | New York | North Carolina | Ohio | Maryland | Pennsylvania | South Dakota | Texas | Virginia | Washington | West Virginia
Posted
87 days ago
Salary
0
Seniority
Lead
Job Description
Director, Onboarding & Due Diligence
MVB
• Oversee operational execution of Customer Identification Program (CIP) for all customers through specialized team • Ensure customer onboarding teams execute document collection, identity verification, and OFAC screening • Monitor execution of Customer Due Diligence (CDD) including beneficial ownership identification • Monitor and report customer onboarding volumes, turnaround times, and SLA compliance • Coordinate with business units on onboarding requirements and customer experience optimization • Oversee execution of comprehensive Know Your Business (KYB) procedures for fintech partnerships including entity verification, beneficial ownership, OFAC screening, and background checks • Oversee operational TPRM due diligence at onboarding • Coordinate with Advisory teams on integrated partner risk assessments (BSA/AML, Consumer Compliance, Fraud, Technology) • Execute annual TPRM reviews for all active partnerships per regulatory requirements and internal policy • Monitor partners for material changes, collect performance data, complaint metrics, regulatory actions, update risk ratings • Maintain exam-ready partnership documentation and escalate compliance concerns to Advisory • Execute periodic review program with risk-based frequency for all customer and partner relationships • Oversee monitoring of fintech partner end-users on risk-sampled basis to validate partner KYC/AML controls • Set performance targets, monitor metrics, manage capacity planning and resource allocation • Implement Advisory frameworks into operational workflows; ensure EDD team maintains investigative expertise • Partner with Quality Control on improvements; participate in Enterprise Compliance Committee representing operational feasibility • Support regulatory examinations • Coordinate exam responses with Advisory; implement remediation plans from exams, audits, and testing
Job Requirements
- 10-12+ years progressive experience in fintech third-party risk management, fintech partnerships, or KYC/onboarding operations
- 5+ years leadership managing fintech TPRM, KYC, or onboarding teams
- Director, Senior Manager, or equivalent operational compliance leadership at financial institution
- Deep experience with fintech third-party risk management and fintech partner risk assessment
- Experience managing high-volume partner/customer onboarding and ongoing monitoring programs
- Working knowledge of BSA/AML, KYC, and customer due diligence principles required
- Fintech partnerships, Banking-as-a-Service, or sponsor bank experience highly preferred
- Regulatory examination experience (FDIC, state regulators)
- Bachelor's degree in business, Finance, Risk Management, or related field required
Benefits
- Medical, Dental and Vision Insurance
- Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
- Short- and Long-Term Disability Plan
- Group Life Insurance
- 401K Salary Deferral Plan
- Wellness Program
- Education & Tuition Expense Reimbursement
- PTO and Unique Vacation Purchase Program
- Nationwide Pet Insurance Coverage
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