Job Title: Customer Sales Executive – UNFI Conventional Job Location: US Remote, near major airport Summary: The Customer Sales Executive (CSE) is responsible for profitably growing Hershey’s business with UNFI Conventional Wholesale business and the retailers that UNFI supplies by achieving objectives and plans, including net sales, market share, trade spend, and sales activity margin. Responsibilities include business planning & analysis, creating valued business partnerships with customers by becoming a business advisor, and achieving mutually beneficial agreements through skilled negotiation and understanding of the customer’s business. The CSE will also leverage insights to build a 1-to-3-year business plan and deploy supporting tactics to achieve financial objectives. Successful candidate will be able to effectively manage the corporate environment and head office/procurement role, as well as drive sales opportunities across the independent network of outlets. Responsibilities: • Achieve net sales, market share, trade spend, and sales activity margin targets for assigned customer(s) by simulating and planning incremental volume and pre and post analysis as well as displaying core competencies and behaviors. This includes judiciously managing and allocating trade funds (maintaining compliance with all Sarbanes Oxley policies) to achieve profitable sales growth. • Effectively utilize Hershey’s analytical tools (e.g. PlanEx, Unify, TradePoint, and Demand Tech, etc.) and processes to drive profitable and predictable sales results. • Build and maintain appropriate sales plans in PlanEx and effectively work with Customer Planning analyst. • Manage trade fund budget to include clearing deductions. • Monitor and control customer expenses to include WASTE and supply chain costs. • Provide category analysis and consumer insights to customers as well as other category tools/consultation with Category Management partnership. • Achieve appropriate levels of account penetration. Qualifications: • Education: Bachelor's degree strongly preferred. • Experience: At least 4-6 years relevant sales experience. The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws. The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans. You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability. You can request an accommodation via phone or email. To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.

• Handle tickets — with care and depth • Investigate, troubleshoot, and resolve advanced tickets escalated from Level 1 or coming directly from users • Handle a variety of query types: product behaviour, integrations, Account and Billing questions, and automation edge cases • Communicate solutions clearly and patiently — no matter how technical the issue or how frustrated the user • Escalate to Level 3 when needed, with a well-structured handoff • Be a resource for the Level 1 team, supporting them with product knowledge and complex case guidance • Become the product expert you're hired to be • Develop mastery of the PhantomBuster platform — how it works, where it breaks, and why • Build a solid understanding of the lead generation workflows our users are trying to build, not just the product itself • Stay ahead of product changes and new features so users always get accurate, up-to-date answers • Feed intelligence back into the business • Label, collect, and structure user feedback and recurring issues to share with the Product team • Identify patterns in ticket volume, error types, or user confusion that signal product or documentation gaps • Contribute to Customer Care improvement initiatives • Help evaluate and improve our AI chatbot responses to ensure users get accurate, helpful answers at Level 0 • Participate in quality reviews to ensure the standards we've set are consistently met across the team • Create and update internal documentation, troubleshooting guides, and process notes for the broader Customer Enablement team

Role Description Für unsere offene Position als Mitarbeiter Kfz-Reklamationsmanagement (d/m/w) suchen wir dich! Starte im Quality Management Team und sei verantwortlich für das Qualitätsmanagement auf operativer und strategischer Ebene unseres AUTO1 Group Operations Departments. In dieser Abteilung vereinen wir operatives Denken mit strategischem Geschick und sorgen so für reibungslose Abläufe. - Du bist zuständig für die Annahme und Bearbeitung von Anfragen, Reklamationen und besonderen Fällen rund um das Auto. - Du unterstützt unsere Geschäftskunden telefonisch bei ihren Anliegen und findest gemeinsam passende Lösungen. - Du stehst im regelmäßigen Austausch mit anderen internen Abteilungen, z.B. wenn es um die Einschätzung technischer Fälle geht. - Du gehst Herausforderungen mit einem hohen service- und lösungsorientierten Ansatz an. - Du wirkst aktiv an der stetigen Verbesserung unseres Services mit und sorgst für ein positives Erlebnis bei unseren Partnern. Qualifications - Berufserfahrung im Kundenservice oder in einem ähnlichen Bereich, vorzugsweise mit Bezug zum Automobilbereich. - Interesse und Grundkenntnisse im Bereich Kfz bzw. Autoaffinität. - Grundkenntnisse in den gängigen MS-Office-Anwendungen, insbesondere Excel. - Fließende Deutschkenntnisse, Grundkenntnisse oder Lernbereitschaft in Englisch. - Eine team- und lösungsorientierte Arbeitsweise sowie Freude am Telefonieren. - Begeisterung für Autos und den Austausch mit Menschen. Benefits - 100% remote deutschlandweit! Ganz egal, wo du in Deutschland wohnst, arbeite Vollzeit von Zuhause. - Moderne IT-Ausstattung & IT-Support. - Rabatt auf dein neues Auto. - Übergesetzlicher Zuschuss zur betrieblichen Altersvorsorge. - Sei Teil von Europas führenden Automobilplattform! - Regelmäßige Feedbackgespräche, um dich bei deinen Zielen zu unterstützen. Company Description AUTO1 Group ist Europas führende digitale Automobilplattform. Wir revolutionieren den Gebrauchtwagen-Markt mit unseren Marken Autohero, wirkaufendeinauto.de und AUTO1.com. Hier entwickelst du mit uns die beste Möglichkeit, Autos zu kaufen und zu verkaufen.

• Provide Tier 2 technical support for RF hardware, rugged mobility devices, and barcode printers, including advanced troubleshooting and resolution of escalated incidents. • Serve as the primary administrator for SOTI Mobile Device Management (MDM), including device enrollment, configuration, policy management, software updates, and compliance monitoring. • Manage configuration standards, imaging, and deployment processes for RF devices and barcode printers. • Coordinate repair, replacement, and lifecycle management activities for RF hardware and barcode printing equipment. • Execute approved hardware orders for RF devices and barcode printers, including order placement, status tracking, receipt validation, and issue resolution, in coordination with the IT Provisioning Manager. • Maintain accurate inventory records, asset tracking, and lifecycle documentation in coordination with IT Asset Management. • Validate returned and replacement RF devices for redeployment readiness or retirement, ensuring accurate lifecycle status updates in asset management systems. • Support device deployments, site launches, expansions, and refresh initiatives in coordination with Operations and IT teams. • Coordinate RF device firmware and configuration changes, including testing, controlled rollout, and issue remediation, to minimize operational disruption. • Support investigation of RF performance issues in warehouse environments by partnering with network and operations teams to differentiate device‑related versus infrastructure‑related causes. • Develop and maintain technical documentation, standard operating procedures, and support playbooks related to RF hardware, barcode printers, and SOTI administration. • Ensure RF hardware and barcode printing solutions comply with security standards, operational requirements, and IT policies. • Perform other related duties as assigned by management.