• Develop full-funnel paid media strategies that align with the overall brand and objectives of Company’s clients. • Oversee the planning, build, launch, testing, and optimisation of paid media campaigns to achieve the best possible CPAs and maximise ROAS, ensuring consistent standards and outcomes. • Lead on account management and client relationships, including client communication, to drive client success and retention. • Assist with the briefing, review and approval of marketing materials to ensure consistency with brand guidelines. • Measure campaign success and ensure performance is tracked effectively against ROI and key performance indicators, with clear insights and recommendations driving continuous improvement. • Conduct regular self-audits and implement robust quality control processes across all campaigns, tracking, and reporting to ensure accuracy, consistency, and high performance standards before any work is shared internally or with clients. • Prepare and submit weekly reports by close of business every Monday, summarising key insights and recommendations for improvement. • Drive a proactive, testing-first approach across all paid media activity by developing clear experimentation roadmaps, continuously analysing results, and feeding learnings back into strategy to maximise performance and unlock new growth opportunities. • Research industry trends, platform updates, and competitor activity to inform strategy, and client recommendations. • Monitor email and Slack communications to ensure timely responses to Company team members and clients.

Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - REMOTE. In this role, you will oversee the relationship and strategic management of significant mid-market accounts. Your focus will be on ensuring a positive customer experience from onboarding through to renewals, upselling, and cross-selling. You will play a pivotal role in driving customer retention and growth, applying a consultative approach to maximize value derived from the company's platform. Join a dynamic team committed to customer success and contributing to their business growth journey. - Build and maintain strong relationships with key stakeholders within client accounts. - Own the entire post-sale lifecycle for assigned accounts, including timely contract renewals. - Identify and execute on opportunities for upselling and cross-selling across existing client portfolios. - Use client data and analytics to track account health and tailor strategies for customer success. - Work cross-functionally with sales, product, and support teams to address customer needs. - Act as the voice of the customer within the company to guide product and marketing strategies. Qualifications - 4-7 years of experience in customer success, account management, or client-facing sales roles. - Demonstrated ability to build long-lasting client relationships and provide value-added solutions. - Success in identifying upsell and cross-sell opportunities to drive revenue growth. - Ability to communicate effectively across all levels of an organization. - Proven track record of thriving in dynamic environments while managing multiple priorities. - Excellent collaboration skills to ensure a seamless client experience. Benefits - Excellent healthcare package for you and your family. - Savings and investment opportunities with 401(k) match. - Unlimited Paid Time Off. - Paid Parental Leave. - Access to online legal services. - Financial planning services offered. - Discounted pet insurance. - Corporate benefit program with exclusive offers. - Health and wellness reimbursement program. - Travel discounts. - Educational resources for career and personal development. - Employee referral bonus program. - Opportunities for career growth in a merit-based company.

• Own the end-to-end renewal process for your accounts, proactively managing risk and driving high retention. • Identify and execute upsell and expansion opportunities by aligning customer needs with additional integrations and services. • Build strategic account plans that connect customer objectives with Flexspring’s integration roadmap. • Develop customer advocates and secure references through success stories, case studies, and participation in go-to-market initiatives. • Serve as the primary post-sale point of contact, building long-term relationships with HR, IT, and Finance leaders. • Measure, communicate, and demonstrate the business impact and ROI of Flexspring’s integrations. • Partner closely with Product, Sales, and Delivery teams to share customer insights and influence product direction.

• Drive and orchestrate large complex sales cycles and work with our internal partners and teams to best serve the customer • Your consultative selling experience will identify business challenges and create solutions for prospects and our customers • Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions • Create clear goals and complete accurate forecasting through developing a detailed territory plan • Leverage prospect stories to create a compelling value proposition with insights into value for that specific account • Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services • Travel as necessary within your territory, and to company-wide meetings