Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - REMOTE. In this role, you will oversee the relationship and strategic management of significant mid-market accounts. Your focus will be on ensuring a positive customer experience from onboarding through to renewals, upselling, and cross-selling. You will play a pivotal role in driving customer retention and growth, applying a consultative approach to maximize value derived from the company's platform. Join a dynamic team committed to customer success and contributing to their business growth journey. - Build and maintain strong relationships with key stakeholders within client accounts. - Own the entire post-sale lifecycle for assigned accounts, including timely contract renewals. - Identify and execute on opportunities for upselling and cross-selling across existing client portfolios. - Use client data and analytics to track account health and tailor strategies for customer success. - Work cross-functionally with sales, product, and support teams to address customer needs. - Act as the voice of the customer within the company to guide product and marketing strategies. Qualifications - 4-7 years of experience in customer success, account management, or client-facing sales roles. - Demonstrated ability to build long-lasting client relationships and provide value-added solutions. - Success in identifying upsell and cross-sell opportunities to drive revenue growth. - Ability to communicate effectively across all levels of an organization. - Proven track record of thriving in dynamic environments while managing multiple priorities. - Excellent collaboration skills to ensure a seamless client experience. Benefits - Excellent healthcare package for you and your family. - Savings and investment opportunities with 401(k) match. - Unlimited Paid Time Off. - Paid Parental Leave. - Access to online legal services. - Financial planning services offered. - Discounted pet insurance. - Corporate benefit program with exclusive offers. - Health and wellness reimbursement program. - Travel discounts. - Educational resources for career and personal development. - Employee referral bonus program. - Opportunities for career growth in a merit-based company.

• Own the end-to-end renewal process for your accounts, proactively managing risk and driving high retention. • Identify and execute upsell and expansion opportunities by aligning customer needs with additional integrations and services. • Build strategic account plans that connect customer objectives with Flexspring’s integration roadmap. • Develop customer advocates and secure references through success stories, case studies, and participation in go-to-market initiatives. • Serve as the primary post-sale point of contact, building long-term relationships with HR, IT, and Finance leaders. • Measure, communicate, and demonstrate the business impact and ROI of Flexspring’s integrations. • Partner closely with Product, Sales, and Delivery teams to share customer insights and influence product direction.

• Drive and orchestrate large complex sales cycles and work with our internal partners and teams to best serve the customer • Your consultative selling experience will identify business challenges and create solutions for prospects and our customers • Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions • Create clear goals and complete accurate forecasting through developing a detailed territory plan • Leverage prospect stories to create a compelling value proposition with insights into value for that specific account • Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services • Travel as necessary within your territory, and to company-wide meetings

• Own revenue expansion within Palo Alto Networks’ largest clients • Drive and orchestrate complex sales cycles and work with our internal partners and teams to best serve the customer • Consultative selling experience will identify business challenges and create solutions for our customers • Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions • Create clear goals and complete accurate forecasting through developing a detailed territory plan • Leverage prospect stories to create a compelling value proposition with insights into value for that specific account • Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services • Travel as necessary within your territory, and to company-wide meetings