Role Description Estamos buscando um Consultor Funcional Sênior especialista em Microsoft Dynamics 365 Customer Service e Omnichannel. Este profissional atuará como referência funcional no projeto de implementação do Dynamics Contact Center, que inclui canais de voz, chat, bot e canais digitais. O consultor fará parte de um time multidisciplinar (funcional e técnico) e será responsável por: - Desenho Funcional: Liderar o desenho funcional da solução e configuração do Omnichannel. - Definição de Processos: Definir processos de atendimento, garantindo a implementação das melhores práticas de contact center na plataforma Microsoft. - Acompanhamento de IA: Monitorar e evoluir os agentes de IA implementados no Copilot Studio, assegurando a melhoria contínua da experiência de atendimento automatizado. - Interface Principal: Ser a principal interface entre o negócio, time técnico e arquitetura da solução, garantindo a correta tradução dos processos de atendimento e experiência do cliente para a plataforma. Responsabilidades e Atribuições: - Liderar a configuração e implementação do Dynamics 365 Customer Service e Omnichannel. - Atuar em projetos de Contact Center, garantindo a integração de canais de atendimento. - Facilitar workshops e reuniões com stakeholders para entendimento e definição de requisitos. - Documentar processos e garantir a organização das informações relevantes. - Colaborar com equipes multidisciplinares para garantir a entrega de soluções eficazes. Qualifications - Experiência em implementação de Dynamics 365 Customer Service e Omnichannel. - Vivência em projetos de Contact Center ou atendimento omnichannel. - Familiaridade com a configuração funcional do Dynamics 365. - Experiência em projetos internacionais será um diferencial. Requirements - Requisitos Obrigatórios: Formação superior em Informática ou áreas correlatas, ou pós-graduação na área de informática. - Experiência Obrigatória: Implementação comprovada de Dynamics 365 Customer Service. - Experiência em Omnichannel for Customer Service. - Configuração funcional do Dynamics 365. - Conhecimentos Desejados: - Dynamics Contact Center / Voice Channel. - Unified Routing. - Customer Service Workspace. - Copilot Studio / Power Virtual Agents. - Power Platform: Power Automate, Power Apps. - Integrações com sistemas de telefonia, IVR, bots e APIs. - Perfil Comportamental: - Forte capacidade de comunicação com áreas de negócio. - Perfil consultivo e orientado a solução. - Capacidade de conduzir workshops. - Organização e documentação clara. - Experiência em trabalho com equipes multidisciplinares. - Diferenciais: - Certificações Microsoft: MB-230 (Dynamics 365 Customer Service Functional Consultant), MB-910. - Experiência com Copilot Studio e automação com IA. - Experiência em integrações com plataformas de telefonia. Benefits - 🍛 Vale-alimentação ou vale-refeição; - 👨🏼‍🎓 Desconto em cursos, universidades e instituições de idiomas; - 📚 Academia Stefanini — plataforma com cursos on-line, gratuitos, atualizados e com certificado; - 🗣 Mentoring; - 💉 Clube de vantagens para consultas e exames; - 🏥 Assistência médica; - 🦷 Assistência odontológica; - 💰 Clube de vantagens e descontos nos melhores estabelecimentos; - 🛫 Clube de viagens; - 🐶 Convênio para pets.

Role Description Blue Acorn iCi is looking for a Workfront Consultant with strong Adobe Workfront Fusion expertise to support an ongoing implementation. This role will focus on post-implementation support, automation, and integrations, ensuring the Workfront platform is optimized, scalable, and aligned with business needs. As a Workfront Consultant, you will play a key role in supporting and optimizing an existing Adobe Workfront environment, with a strong focus on automation and integrations. You will: - Design, build, and maintain Workfront Fusion scenarios to automate business processes - Support and enhance Workfront integrations, particularly with Salesforce - Configure and optimize Workfront workflows, templates, and project structures - Troubleshoot and maintain API integrations and data flows - Provide ongoing platform support and operational improvements - Collaborate with cross-functional teams to identify automation opportunities - Support integrations with tools such as Jira and other enterprise platforms - Ensure system scalability, reliability, and performance Qualifications - 3+ years of experience with Adobe Workfront - Strong hands-on experience with Adobe Workfront Fusion - Experience building and maintaining system integrations (Salesforce strongly preferred) - Solid understanding of APIs, webhooks, and automation frameworks - Experience with workflow design and process optimization - Familiarity with Jira integrations is a plus - Strong troubleshooting and problem-solving skills - Ability to work in a client-facing, collaborative environment Requirements - Experience supporting post-implementation / run-and-operate environments - Knowledge of the Adobe Experience Cloud ecosystem - Previous consulting experience in enterprise environments Benefits - Competitive benefits package including medical, dental, and vision insurance - Life insurance - Disability - Paid time off - 401(k) - And more! Company Description Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results. - Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. - Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. - From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.

Role Description As a Senior Change Management Consultant, you will be responsible for leading change management workstreams on HubSpot transformation programmes while simultaneously building and defining Huble’s change management service offering. This is a dual-purpose role where you will both deliver high-impact client change engagements and help define, structure, and scale Huble’s change management practice. You will join our Delivery & Consulting Team, working in a fast-paced, collaborative, and client-facing environment. We are looking for a senior practitioner who is comfortable operating independently, influencing at executive level, and taking ownership of building something long-term and commercially viable. Key Performance Areas - Client Change Delivery (Primary Focus): - Lead and execute change management workstreams across HubSpot implementation engagements. - Lead change strategy from discovery through to post-go-live adoption. - Conduct stakeholder mapping and impact assessments. - Identify resistance, readiness gaps, and adoption risks. - Design change roadmaps aligned to programme milestones. - Develop communication plans and training strategies. - Define and track adoption metrics and success indicators. - Provide executive-level reporting on change readiness and risk. - Workshop Facilitation & Stakeholder Engagement: - Design and facilitate workshops with senior sponsors, programme teams, and end-users. - Build leadership alignment and sponsorship. - Clarify vision, case for change, and success measures. - Address resistance and surface risks early. - Enable change champion networks. - Drive ownership within client teams. - Change Methodology & Proposition Development: - Define Huble’s change management methodology. - Develop reusable templates, playbooks, and diagnostic tools. - Create structured service tiers that can be clearly scoped and priced. - Support pre-sales conversations and proposal development. - Contribute to thought leadership and internal enablement. - Support future recruitment and onboarding as the practice grows. - Pre-Sales & Commercial Contribution: - Support Sales and Consulting in positioning change management as a strategic enabler of transformation. - Articulate the value of structured change to prospective clients. - Contribute to proposal writing and scope definition. - Participate in client discovery and pitch conversations. - Ensure clear alignment between commercial scope and delivery reality. - Practice Growth & Internal Enablement: - Deliver internal training to raise change awareness across delivery teams. - Share knowledge through internal sessions and external thought leadership. - Help embed a change-first mindset across Huble. Qualifications - 5+ years of change management experience, ideally within consultancy or agency environments. - Demonstrable experience leading change on CRM, MarTech, SaaS, or digital transformation programmes. - Deep knowledge of at least one established change management framework (e.g., Prosci/ADKAR, Kotter, McKinsey 7-S, ITIL, or similar). - Strong stakeholder management skills, including C-suite engagement. - Experience designing and facilitating workshops, training sessions, and executive briefings. - Ability to produce high-quality written deliverables independently. - Commercial awareness and consulting mindset. - Willingness to travel across EMEA for client engagements. Bonus Points - Prosci ADKAR certification or equivalent qualification. - Direct experience with HubSpot (CRM, Marketing Hub, Sales Hub, Service Hub). - Experience building or productising a consulting service. - Second European language (French, German, Dutch, or Spanish advantageous). - Exposure to private equity-backed or high-growth scale-up environments. Personal Qualities - Strategic thinker with strong delivery discipline. - Comfortable with ambiguity and building from first principles. - Confident influencing senior stakeholders. - Pragmatic and outcome-focused. - Structured and methodical in approach. - Strong communicator; clear, concise, credible. - Entrepreneurial mindset with practice-building ambition. Benefits - Remote work - Enjoy the freedom of remote work within the country of employment. - Loadshedding support - We provide a power station to help you during load shedding. - Home office budget - Create your optimal workspace with a budget for a desk and chair. - IT Equipment - Choose between a MacBook or Windows laptop, plus a monitor and mouse. - Generous annual leave - Take advantage of 18 days of annual leave, plus 2 extra days for special occasions like your birthday. - Flexible schedule - We understand and accommodate your personal needs, whether it's for leisure or family commitments. - Huble Swag - Show off your Huble pride with our awesome swag. - Medical Aid - Get subsidized cover on your health-related needs. Interview Process - Intro Call (20 min) - 1st Interview (30 min) - Presentation Interview (60 min) - Final Interview (30 min) We aim to complete the process in under 15 working days (subject to availability). Company Description If you are ready to take on this exciting opportunity and join our team, we would love to hear from you. Apply today and let's Huble together!

Role Description Precisely is seeking a Technical Consultant to support customers as they modernize and integrate their IBM z/OS and IBM i environments. In this role, you’ll implement logging, monitoring, and data-integration solutions that connect mainframe and midrange data to cloud and on-premises platforms, while designing reliable data pipelines and enabling downstream analytics. Your work will help customers maximize the value of Precisely technology and strengthen their visibility, operations, and overall data strategy. This position is 100% remote anywhere in the US. We prefer someone located in the Eastern Standard time zone. What you will do: - Install and configure Precisely software on IBM z systems and IBM I systems – 20% - Educate customers and assist with presales demos and proof of concepts on Precisely offerings and technology as well as mainframe and IBM i operations – 10% - Integrate and configure discovered data, event management rule and service mapping rules in ServiceNow – 10% - Configure and develop visualizations and alerts for mainframe and IBM i log data in Splunk, Elastic/Kibana/Grafana, etc. – 20% - Collaborate with internal teams to assist and educate on challenges or needs to help evolve Precisely technology – 10% - Scope and assist in the development of statement of works for professional services engagements – 10% - Assist in the testing and data validation of DB2, VSAM, IMS, sequential data and relational databases replication to cloud or distributed systems – 10% - Install and configure software on Linux and Windows systems – 5% - Design and build data integration solutions using ETL technologies – 5% - Customize Precisely solutions with programs, like Python, Java and/or REXX. Qualifications - Bachelor’s degree in a technology-related field or 5+ years of experience in database administration or mainframe modernization projects. - Ability and willingness to support customer initiatives during occasional after-hours or weekend work. - Openness to working with IBM z/OS and IBM i systems, including learning legacy technologies such as VSAM, COBOL, IMS, CICS, JCL, RPG, and related environments. - At least 2 years of hands-on experience in Linux, UNIX, or another command-line-driven environment. - Minimum 2 years of experience with ETL or other data transformation/manipulation technologies. - Programming or analytical experience in multiple areas such as: - SQL - JCL or REXX - RPG - C/C++ - Java - UNIX shell scripting - Python - Regular expression processing - Preferred: experience with visualization platforms (e.g., Splunk, Kibana) and CMDB/ITSM technologies such as ServiceNow. - Ability and willingness to travel up to 20%. Company Description Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents.