• Manage a regular meeting cadence with each client in your territory, both onsite and remotely. • Educate clients on Fiserv happenings and our impact on their organization. • Create an easy environment for clients to interact with and communicate with you and Fiserv. • Advocate and lead cooperation/collaboration with other Fiserv business units to realize revenue growth, client value, and satisfaction. • Facilitate client operational escalations to resolution and monitor escalated support tickets, client enhancement requests, and major Professional Services projects. • Coordinate team education on Digital Channels and Electronic Payments products as needed. • Develop and manage Client Action Plans for key clients, cultivate and maintain Client References, and serve as the point of contact for engaging on client satisfaction issues. • Support client visits and conferences and ensure billing accuracy.

• Drive enterprise transformation into regulated industries. • Own the full sales cycle and build pipeline from scratch. • Translate complex AI/ML capabilities for C-suite stakeholders. • Architect multi-year expansion strategies within accounts. • Collaborate with leaders to refine enterprise strategy and influence product roadmap.

SHIELD is a device-first fraud intelligence platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activity. Powered by SHIELD AI, we identify the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable fraud intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are trusted by global unicorns like inDrive, Alibaba, Meesho, TrueMoney, Unico ID, OLX, and more. With offices in San Francisco, São Paulo, London, Berlin, Jakarta, Thailand, Bengaluru, Beijing and Singapore, we are rapidly achieving our mission - eliminating unfairness to enable trust for the world. Responsibilities As a Senior Account Executive, you will have the opportunity to join us as we grow into new markets. Harnessing your industry knowledge and network of regional contacts, you will proactively hunt for new leads using online and offline channels and convert them into long-term clients. - Plan, prospect, and own sales execution with top tier accounts within your territory - Promote and pitch SHIELD through prospecting, working with tech partners, attending conferences and events, and speaking opportunities - Present complex technical information in a clear and concise manner to various stakeholders, technical and non - technical - Be a product expert and know the competitive landscape - Navigate complex deal cycles with multiple stakeholders - Manage and forecast your pipeline accurately - Demonstrate command of sales process from qualification to close - Consistently achieve quota targets

Role Description The Account Executive is responsible for developing and maintaining relationships with new and existing customers or partners with the objective of consistently meeting or exceeding assigned sales goals. - Develop a comprehensive sales plan to meet or exceed quota, including the identification and prioritization of opportunities for assigned moderate risk, moderate impact existing or potential customers or partners. - Develop and communicate accurate sales forecasting on a real-time basis. - Proactively initiate contact with potential customers, customers, and partners on a regular basis to develop, maintain, and expand business relationships. - Collaborate with all available company resources to develop and maintain pipeline. - Take proactive measures to streamline and constantly improve account management and the sales process. - Partner with sales solution engineers in the development of software demonstrations for customers or potential customers; actively contribute and participate in software demonstrations. - Record all customer account information in the CRM, including opportunities, commitments, meaningful conversations, customer visits, or sales calls. - Understand best practices and market trends, as well as customer and potential customers' business and technical needs; pursue opportunities for company expansion and integration. - Engage company specialists and support resources as needed to advance opportunities. - Assist with determining the viability of Request for Proposal (RFP) requests and directly influence the appropriate development of the response. - Attend and actively contribute to trade shows; ensure customers or potential customers are participating in company marketing efforts to the best of their ability. - Develop the closing plan for accounts; engage internal leadership as necessary to help lead negotiation and contracting process to ensure deal is closed on time, as forecasted. Qualifications - Associate's Degree or equivalent experience. - Experience as an Account Manager. - Demonstrated knowledge of sales in relevant technology solutions or assigned industry. - Proficient in opportunity management and account planning tools. - Microsoft Windows and Office proficient. - Strong ability to establish rapport and gain the trust of others. - Good oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact. - Highly organized and experienced at successfully multi-tasking. - Self-motivated with the ability to manage work independently to completion. - Strong collaboration skills, applied successfully within team as well as with other areas. - Good negotiating and influencing skills. - Up to 50% travel time required.