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Alkymi is the leader in intelligent document processing and data workflow automation.
Strategic Operations Specialist
Location
United States
Posted
125 days ago
Salary
$104K - $130K / year
Seniority
Lead
Job Description
Strategic Operations Specialist
Alkymi
• Turning partner strategy into scalable, data-driven, well-governed execution • Owning the knowledge architecture and playbooks that allow partner work to scale without being dependent on individuals • Designing and maintaining a consistent structure for partner spaces • Standardizing and maintaining SOPs, runbooks, and checklists for core partner flows • Leading the design, build, and maintenance of dashboards and metrics that support execution and decision-making for partner operations • Using Salesforce as the primary data source, working closely with the Systems & Data domain owner to align on fields, report types, and data quality standards • Designing dashboards and views that are easy for key stakeholders to use • Collaborating with key cross-functional stakeholders to ensure that changes to partners, products, contracts, and systems are reflected in documentation, dashboards, and operational controls
Job Requirements
- 8+ years of experience in operations, automation, business systems, analytics, or partner operations roles in a SaaS, fintech, or similar environment.
- Working knowledge of SaaS and vendor/partner ecosystems.
- Strong hands-on technical experience with:
- Google Apps Script (or comparable scripting) for automating Sheets/Workspace workflows.
- Workato (or similar iPaaS) for building and maintaining automations between systems.
- Salesforce (or similar CRM) reports and data structures.
- Looker Studio (or equivalent BI) and Google Sheets/Excel at an advanced level.
- Experience with Glean or similar AI-enabled search/agent platforms for knowledge retrieval, summarization, and operational workflows is strongly preferred.
- Demonstrated ability to design, build, and maintain dashboards and data models that stakeholders actually use for decisions.
- Experience authoring and maintaining SOPs, runbooks, and knowledge base content in tools like Confluence or similar.
- Familiarity with Jira or other work management tools for managing backlogs, sprints, and project work.
- Strong analytical and problem-solving skills; comfortable tracing issues across systems, data, and process.
- Ability to proactively identify and resolve process issues in a timely manner.
- Excellent written communication skills; able to translate technical systems and data into clear, concise documentation and executive-ready views.
Benefits
- remote-first environment
- unlimited paid time off
- 401(k) with employer match
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