Senior Director, Global Business Operations
Location
United States
Posted
87 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Senior Director, Global Business Operations
Therakos
The Global Business Operations Senior Director leads and orchestrates core business operations capabilities to enable and enhance business performance and cross-functional operations. This role plays an important strategic role in identifying and prioritizing key business processes and areas of improvement and proposing improvement/enhancement initiatives leveraging Process Excellence and Lean methodologies. This role also owns Enterprise reporting: working closely with executive and functional leadership, defines Key enterprise level functional KPIs and works with the IT data & analytics teams to generate the appropriate dashboards for reporting. The role ensures data-driven decision making, compliant execution, and cross-functional alignment to accelerate growth, quality, and customer experience. This player-coach role also looks after specific business operations capabilities and leads resources in areas such as: Sales Operations and Commercial excellence, Global Fleet operations, PRC and Market Intelligence. - Skills - Strategic leadership with a strong sense of ownership - Process oriented individual with ability to define, review, enhance processes for efficiencies and automation - High degree of autonomy, taking ownership of priorities and delivering results without close supervision. - Collaborative leadership in matrixed organizations, driving cross-functional collaboration and alignment between field and non-field functions - Ability to interact with Executive leadership and translate leadership/strategic needs into operational tasks and instructions for teams - Governance design and change management in complex, multi-country environments - Strong communication, executive presence, and ability to translate analytics into action Experience: - 10+ years in Commercial functions in Healthcare environment - 5+ years in leadership and people management roles, often with global or multi-country scope in a cross functional matrix organization - 5+ years in Business Operations experience in Healthcare environment - Proficiency in ERP systems, CRM platforms, and advanced data analytics tools (Excel, Power BI) - Experience in process mapping, SOP development, and continuous improvement methodologies (Lean Six Sigma, PDCA) - International multi-country experience (US and EU) preferred Education - Bachelor’s degree in Business, Economics, Engineering, Data Science or related field; advanced degree preferred - Relevant certifications (e.g., CRM administration, project management) are advantageous. - Business Intelligence and Enterprise reporting requirements lead - Working across the organization to define and collate the requirements for functional and enterprise KPIs - Providing guidance on those requirements to the IT & Analytics department to build reporting dashboards and advance company insights - Support the definition and lead the implementation of cross-functional G&Os and governance, defining and owning the tools to monitor performance - CRM/XRM (Veeva) Business Leadership - Serve as business owner for Veeva CRM/XRM business requirements, defining roadmap, data standards, and release governance. - Translate business needs into robust requirements; prioritize enhancements that improve field productivity and data quality. - Drive adoption and training; monitor process adherence and system performance via KPIs. - Analyze CRM data to support business leadership and strategies - Commercial Excellence - Leads and manages resources dedicated to enabling commercial team effectiveness, and including Sales operations, Pricing & Exceptions process and governance and Incentive Compensation. - Global Fleet - Leads and manages resources for the strategic and operational management of the company’s global vehicle fleet - PRC and Competitive Intelligence - Leads and manages resources dedicated to the PRC process and the collection and sharing of competitive market insights - Competitive salary and benefits package - Opportunities for professional development and career growth. - Collaborative and innovative work environment. Disclaimer:The included statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
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