We are hiring a Manager, Cyber & Business Resilience. In this role, you will lead the enterprise Business and Cyber Resilience program—helping the organization modernize from traditional disaster recovery planning (e.g., weather and facility disruptions) to cyber-resilient recovery models built for today’s threat landscape (e.g., ransomware and destructive cyber events). You’ll direct the end-to-end resilience lifecycle, including cyber-informed Business Impact Analyses (BIAs), risk assessments, recovery strategy development, and resilience testing across on-premises, cloud, and hybrid environments. You’ll partner closely with infrastructure, application, and cybersecurity teams to assess recovery readiness, strengthen secure restoration capabilities, and ensure critical services can be recovered safely and quickly when it matters most. To be successful in this role, you’ll bring deep IT experience and a strong cybersecurity foundation. You can translate cyber risk into practical recovery actions (including confidence in how systems, servers, and data are protected) and guide teams through a coordinated, repeatable recovery process. Prior experience leading teams and enterprise-scale initiatives is a must. You will be a strong candidate for this role if you have experience evolving business continuity/disaster recovery programs toward cyber-resilience, leading tabletop and technical recovery exercises, and building clear, actionable standards and plans that business and technical teams can follow. Because this role partners with external stakeholders (including vendors and government partners), strong executive presence and clear communication—written and verbal—are essential. Note: · Sponsorship is not available for this role. · While this is a fully remote role, the final round of interviews will occur onsite in our Chattanooga, TN office. Job Responsibilities - Lead the enterprise Business and Cyber Resilience program, shifting from legacy DR/BC approaches to cyber-resilient recovery models. - Direct the end-to-end resilience lifecycle, including cyber-informed Business Impact Analysis (BIA), risk assessment, recovery strategy development, and testing. - Manage the existing BIA process with business units to identify critical processes, system dependencies, and recovery objectives (RTO/RPO). - Maintain and evolve cyber business continuity and disaster recovery plans across on-premises, cloud, and hybrid environments. - Partner with business owners, infrastructure, application, and cybersecurity teams to assess recovery readiness, data protection, and secure restoration capabilities. - Develop and execute strategies to enhance business and cyber resilience, including recoverability from ransomware and other destructive cyber events. - Establish and enforce resilience-related policies, standards, and best practices aligned with governance and regulatory expectations. - Promote enterprise awareness of how cyber risk impacts business operations, continuity, and recovery outcomes. - Plan and lead cyber resilience exercises, including disaster recovery tests and cyber disruption tabletop scenarios, to drive continuous improvement. - Participate in an on-call rotation to support coordinated recovery and business resumption activities during major disruptions. Job Qualifications Education - Bachelor's degree in business, information systems, cybersecurity, computer science, or relevant field or equivalent work experience required. (Equivalent years of experience are determined as one year of technical experience for every year of college requested.) Experience - 7 years of experience in an Information Technology role required - 3 years of experience in an IT management or leadership required Skills\Certifications - Business continuity or related professional certification required (DRII, BCI, BRCCI, IAEM, or related certification) - Ability to encourage and promote cooperation, understanding, trust and credibility. - Strong understanding of interrelationships between business functions, system and network infrastructure, data communications, database technology, and application recovery. - Solid understanding of Information Technology, Information Security, and Cyber Resilience. Detail-oriented with strong problem-solving and analytical orientation. Proven ability to direct enterprise-scale projects. - Excellent verbal and written communication skills, including the ability to effectively communicate complex and technical issues to a diverse audience with clarity and conciseness. - Strong vendor management practices and partner relationship building skills. - Demonstrated knowledge and experience with driving optimal results through data-driven decision making. Number of Openings Available 1 Worker Type: Employee Company: BCBST BlueCross BlueShield of Tennessee, Inc. Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

Description Job Title: Case Management Team Lead Department: Operations – Services Reports To: RavenTek Program Manager Location: Remote Schedule: Monday – Friday Hours: Full-time, 40-hours/week FLSA Status: Hourly, Nonexempt Clearance: Public Trust Position Summary The Case Management Team Lead supports a federal services program by overseeing a team of Regulatory Case Analysts responsible for reviewing, analyzing, and resolving complex consumer financial and regulatory cases. This role provides day-to-day operational leadership, ensures adherence to quality and service level standards, and drives analyst performance within a structured, performance-based contract environment. The Case Management Team Lead monitors production throughput, coaches staff, manages escalations, and collaborates closely with Quality Assurance personnel to maintain contractual accuracy standards. The performance of this position is key to RavenTek's performance on the contract, and therefore RavenTek's mission to support the customer. Requirements Essential Duties and Responsibilities - Provide daily supervision and operational oversight of assigned Regulatory Case Analysts. - Monitor individual and team caseloads to ensure productivity and service level requirements are consistently achieved. - Review complex or escalated cases and provide authoritative guidance on regulatory interpretation and case resolution. - Support analysts in the accurate application of federal statutes, regulations, and internal policies to case determinations. - Ensure adherence to documentation standards and structured analytical writing expectations. - Partner with Quality Assurance staff to address quality findings and implement corrective or preventive actions. - Conduct regular performance check-ins and deliver constructive coaching and feedback. - Identify performance trends, workflow inefficiencies, or training gaps and escalate issues as appropriate. - Assist with onboarding, mentoring, and developing new analysts during training and ramp-up periods. - Contribute to the development and refinement of internal processes, job aids, and procedural documentation. - Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period. - Submit Monthly Status Reports on a regular basis, as required. - Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly. - Complete required compliance training as assigned. - Other duties as assigned. Knowledge and Critical Skills - Comprehensive understanding of regulatory case management, adjudication, and consumer complaint resolution frameworks. - Demonstrated expertise in interpreting and applying regulatory or policy guidance to complex factual scenarios. - Proven leadership capability with experience supervising, mentoring, or developing professional staff. - Advanced analytical writing proficiency and the ability to evaluate structured case determinations for accuracy and completeness. - Capacity to identify operational risks and implement corrective actions proactively. - Exceptional written and verbal communication skills across multiple stakeholder levels. - Meticulous attention to detail and unwavering commitment to documentation integrity. - Proficiency in Microsoft Office Suite applications. Education & Work Experience - Bachelor’s degree in Business, Public Administration, Legal Studies, Finance or related field. - Minimum of 5 years of progressive professional experience in regulatory case management, quality assurance, compliance review, or a closely related analytical field in lieu of a degree. - Experience managing productivity metrics and performance standards in deadline-driven environments. - Hands-on experience working within a CRM or case management system (Salesforce preferred). Certifications, Licenses - N/A Special Requirements - Must be a U.S citizen. - Must be able to obtain and maintain Public Trust level clearance. Work Environment Employee will primarily work remotely in a professional home office environment with standard computer and communications equipment. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis. Physical Demands To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential. ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. EEO/AA: RavenTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer. This job description is not intended to be an all-inclusive list of duties and standards of the position and will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

• Leads projects and cross-functional teams in executing strategic capital markets initiatives • Responsible for developing, structuring and executing capital markets transactions • Responsible for developing and cultivating capital markets relationships and strategic partnerships • Responsible for developing a securitization / off balance sheet platform for the banks commercial and consumer assets • Responsible for leading the banks warehouse lending business • Responsible for developing and cultivating warehouse lending relationships • Responsible for developing, structuring and executing warehouse lending transactions. • Responsible for overseeing and enhancing all warehouse lending investor reporting • Acts as a strategic partner in the creation and communication of business cases to internal stakeholders. • Establishes and structures direct and indirect partnerships with internal business teams. • Negotiates and facilitates Partnership Agreements, working collaboratively with internal and external representatives. • Performs industry research to highlight opportunities within existing lines of business and/or identify promising new verticals. • Oversees the continuous development of data analysis and modeling used for Structured Finance. • Monitors and analyzes relevant industry sectors and competitive markets, including payments, community banking, and specialty finance. • Other duties as assigned.

• Lead and inspire a team of Enterprise Account Executives, and ensure that the Pure Culture and Values are embedded into your team. • Hire additional Account Executives as the business demands. • Provide leadership to the extended Everpure team aligned to your district (SEs, Channel Managers, Inside Sales reps, etc.). • Closely manage and enable the team’s performance related to KPIs including pipeline growth, partner team alignment, forecast accuracy, POC management. • Recruit, develop and maintain strong relationships with channel partner principals, AEs and leadership teams. • Drive sales call activity and lead by example. Ensure that each member of the team attains or over-achieves quota.