Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Mobile Diesel Tech II - DOT Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes 100% of the time Work Shift Day Compensation Hourly base pay rate is $26.73 - $40.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description *** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS3 to 317-597-8130 *** ****Equal Opportunity Employer, disabled/Veterans encouraged to apply**** Days: Friday through Monday Hours: 4am to 2pm CST Cox Fleet keeps your fleet moving! Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. Cox Fleet is currently hiring a Mobile Diesel Technician Level II. The Mobile Diesel Technician Level II will be responsible for performing licensed DOT inspections, Preventative Maintenance inspections, light and follow-up repairs, light mechanical/hydraulic/electrical and electronic diagnostics, and other duties as assigned. The Mobile Diesel Technician II can perform more advanced diagnostics and repairs under the supervision of a Sr Mobile Diesel Technician or higher. The Diesel Technician II continues to learn additional advanced mechanical skills and diagnostic techniques. A successful Diesel Technician II complies with all company policies and achieves high level performance metrics. DUTIES: - Perform scheduled preventative maintenance (“PM”), DOT Inspections and follow up repairs on light, medium and heavy-duty vehicles in a mobile/field environment. - Perform minor adjustment and repairs on various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc. - Diagnose, adjust, and repair various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Air conditioning systems, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc. - Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers and pressure gauges. - Road test vehicles to diagnose malfunctions and to ensure that they are working properly. - Identify problems, determine accuracy and relevance of information, using sound judgment to generate and evaluate alternatives. - Independently manage parts inventory and equipment provided on company-issued service truck and perform periodic reconciliation. - Maintain and operate company-issued service vehicle, conduct safety checks, and pre-/post-trip inspections of vehicle. - Work with and listen effectively to clients and customers to assess their needs, providing information or assistance, resolving their problems, or satisfying their expectations. - Manage concurrent assigned tasks, making effective judgments as to prioritizing work related activities and time allocations. - Use hand tools, precision instruments, as well as Diesel tools, welding equipment, lift and jacks. - Document according to company standards and upload pictures of work performed, parts used, and all findings observed on Repair Orders (“RO”) using company-issued iOS device and our proprietary TRAIT application. - Accurately complete DOT forms and all other forms of documentation in a timely fashion. - Work with a high degree of independence and manage own daily schedule. - Maintain a high level of productivity and be able to work within or close to most Standard Repair Times. - Obtain parts from approved local and national vendors as necessary for the repairs to be performed. - Communicate with management and support team via email or phone to obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss RO findings notes. - Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations, to include OSHA, EPA, and DOT. - Maintain company issued service truck, conduct safety checks and daily pre/post trip inspections. REQUIREMENTS: - High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years’ experience in a related field. - Possess and supply a set of hand tools necessary to perform required job duties. - Obtain Automotive Service Excellence (ASE) certification T8 (PMI) within eighteen (18) months. - This position follows regulations issued by the Department of Transportation’s (DOT) Federal Motor Carrier Safety Administration (FMCSA). Candidate must be able to successfully complete and pass a DOT-regulated pre-employment background screening and DOT physical prior to employment. - A current and valid DOT medical card with more than four (4) months remaining until its expiration may be submitted in leu of a DOT physical. If the DOT medical card has four (4) months or less of validity remaining, a DOT physical will be required. - Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. - Safe drivers needed; valid driver’s license required. Candidate must hold a valid state-of-residence driver’s license, be able to obtain and maintain their Driver Qualification File. REQUIRED CERTIFICATIONS OR OBTAINED WITHIN 18 MONTHS - ASE T8 (PMI) certification PREFERRED CERIFICATIONS - ASE T3 (Drivetrain) certification - ASE T4 (Brakes) certification - ASE T5 (Suspension) certification - ASE T6 (Electrical and Electronic Systems) - ASE T7 (HVAC) certification - ASE 608/609 certification* SKILLS & ABILITIES - Understand the implications of new information for both current and future problem-solving and decision-making. - Ability to lift, bend, climb, stand, and walk for long periods of time; ability to perform moderately heavy laboring work - Ability to exert oneself physically over long periods of time without tiring, which may include performing repetitive tasks. - Communicates information (for example, facts, ideas, or messages) in a succinct and organized manner. Engages in effective two-way communication with individuals and groups. - Ability to determine the type of tools and equipment needed. - Ability to accurately judge which of several objects is closer or farther away from the observer, or the distance between an object and the observer. - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Why Cox Fleet? - Weekly pay – get paid every Friday for added convenience and financial flexibility - Safe driving & tech efficiency bonuses - Safety boots & safety glasses reimbursement - Extreme weather gear (cold & hot) - Uniforms provided with laundry service where available - Take the service truck home daily (stop paying for gas!) - Tablet & company cellphone provided - Technical training provided to advance your career - Dedicated career path – Over 50% of our front-line managers are promoted from within Benefits: - Health, dental, vision insurance starts DAY ONE of employment. - 401(k) matching starts after 90 days, 100%-match up to 6% contribution and an additional 2% discretionary contribution by the company. - Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company. - Tuition Assistance/Reimbursement - Adoption/Surrogacy assistance - Pet Insurance - Multiple ERG, diversity groups, and company paid volunteer hours. - Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more. Benefits Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

• Respond to and triage technical support tickets, ensuring timely resolution based on priority and impact. • Collaborate with Ops, Tech, and Product teams to understand and diagnose technical or system-related issues. • Build tools, scripts, or bots to automate repetitive support tasks and improve debugging efficiency. • Improve observability by enhancing logging, alerting, and monitoring systems. • Investigate issues across backend services, APIs, async workflows, and data. • Monitor platform health using logs, alerts, and metrics (e.g. AWS CloudWatch) to detect and resolve issues proactively. • Document incidents, root cause analysis (RCA), and maintain runbooks for common issues.

• Provide expert technical support for audiometers and hearing diagnostic equipment • Troubleshoot and diagnose hardware, connectivity, and system integration issues involving audiometers, PCs, and clinical software • Guide customers through installation, configuration, and setup of audiology systems • Support clinics and partners during deployment, upgrades, and operational troubleshooting • Investigate and reproduce customer-reported issues to determine root cause, develop targeted troubleshooting steps, and classify failures by domain — software, hardware, firmware, or transducer — before escalating to the appropriate team. • Maintain full technical mastery across all audiometer domains — software, hardware, firmware, and transducers — to independently diagnose and resolve issues at every level • Work closely with engineering and product teams, escalating confirmed root causes via structured defect reports covering software/firmware versions, hardware data, and transducer specs • Document troubleshooting procedures and use AI tools to maintain the knowledge base, converting resolved cases into searchable articles and guided troubleshooting flows • Provide remote technical support via phone, email, and remote diagnostic tools • Assist with testing of new instrument integrations, firmware updates, and product releases • Ensure timely resolution of customer cases according to service level agreements (SLAs)

Hi. We’re Hummingbird. We’re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves. Summary Keep systems running. Keep teams moving. As a Service Desk Technician at Hummingbird, you’ll be the go-to person helping our internal teams stay up and running. You’ll spend most of your day working through tickets, troubleshooting issues, and supporting users across the tools they rely on every day—keeping work moving and minimizing disruption. You’ll handle a wide range of technical issues, from common fixes to more complex, multi-step problems, using tools like Microsoft Windows, Office365, and service management systems. Every ticket is a chance to make someone’s day easier—and you’ll do it with a team that values collaboration, clear communication, and steady progress. Most of your day will be focused on managing a queue of requests and working through defined workflows, so comfort with a fast pace, ownership, and follow-through matters. Responsibilities What You’ll Do - Receive, document, and triage technical issues and service requests from internal users - Troubleshoot and resolve a wide range of system and tool issues using established processes - Own tickets from intake through resolution, ensuring accuracy, timeliness, and clear documentation - Prioritize and manage multiple requests to meet SLAs and team expectations - Communicate clearly with users on status, next steps, and timelines - Translate technical issues into practical, easy-to-follow guidance - Escalate issues appropriately while staying accountable for progress and communication - Monitor alerts, queues, and system notifications and take action as needed - Perform routine system checks, maintenance tasks, and configuration updates - Contribute to documentation by updating knowledge base articles and sharing learnings with the team The Details - Employment Eligibility: Candidates must be legally authorized to work in the United States without sponsorship - Work Location: Remote (must be based on the East Coast, U.S.) with consistent internet service - Work Type: Full-time - Schedule: Standard business hours aligned to East Coast coverage - Compensation: Expected range is $25.00 - $32.50. New hires typically start between $25.00 – $30.00, depending on experience and internal equity - Benefits: Comprehensive medical, dental, and vision coverage; paid time off; 401(k); parental leave; career development support; and more - Travel: None expected - Training: Paid, structured onboarding and ongoing mentorship Required & Desired Skills What You’ll Bring - 1–3+ years of experience in a help desk, technical support, or similar role (or demonstrated readiness) - Strong troubleshooting skills across common workplace systems (e.g., Windows, Office365, SharePoint) - Ability to independently manage tickets and follow issues through to resolution - Clear, professional communication with both technical and non-technical users - Strong attention to detail in documenting issues, actions, and outcomes - Ability to prioritize and manage multiple tasks while staying responsive - Sound judgment in following processes and knowing when to escalate - A steady, professional approach—even when things are busy or users are frustrated Nice to Have - Experience supporting contact center or CCaaS platforms (e.g., Genesys or similar) - Familiarity with ITIL concepts or service desk best practices - Experience in a fast-paced or growing environment - Track record of suggesting small improvements to processes, tools, or documentation What Helps You Shine - Please note that we use both your resume and your written and oral communication throughout the hiring process to understand your fit for this role. - Thoughtful, clear responses help us see your attention to detail, your professionalism, and your ability to communicate with care — all skills that are essential for success on our team. Expectations for Focus & Presence - To support patients and each other, this role requires your full attention during scheduled work hours. Our Outside Employment Policy doesn’t allow overlapping work or “job stacking,” so any outside work must happen fully outside your Hummingbird schedule. - We’re a camera-ready team, and you’ll need to be on camera during training and when needed during the workday after training ends. - We value connection, teamwork, and being present, which is what keeps our patients safe and our team supported. If that’s what you’re looking for, you’ll feel at home here. If you’re hoping to hold another job during the same hours, this job won’t be the best match. #LI-JF1 Please Note: The seniority level of this position may be adjusted during the recruitment process based on candidate skills and experience. The Hummingbird Approach We value a team that brings diverse perspectives and experiences to the work we do. While there are many ways to do this, people who are successful at Hummingbird: - Lead with Respect by valuing kindness and working to actively foster an environment of inclusion and respect. - Embrace Growth and seek out learning and growth for themselves and support those around them in their growth journey. They bring curiosity and an openness to innovation to all their interactions. - Bring a Win Together mentality by approaching conflict directly, listening carefully, and seeking to understand. They problem-solve with the goal of finding successes, not trade-offs, for all involved. Equal Opportunity Statement Hummingbird Healthcare is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce. Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them. Please reach out to talent@hummingbird.healthcare to request accommodations and we’d be happy to chat.