Hi. We’re Hummingbird. We’re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves. Summary Keep systems running. Keep teams moving. As a Service Desk Technician at Hummingbird, you’ll be the go-to person helping our internal teams stay up and running. You’ll spend most of your day working through tickets, troubleshooting issues, and supporting users across the tools they rely on every day—keeping work moving and minimizing disruption. You’ll handle a wide range of technical issues, from common fixes to more complex, multi-step problems, using tools like Microsoft Windows, Office365, and service management systems. Every ticket is a chance to make someone’s day easier—and you’ll do it with a team that values collaboration, clear communication, and steady progress. Most of your day will be focused on managing a queue of requests and working through defined workflows, so comfort with a fast pace, ownership, and follow-through matters. Responsibilities What You’ll Do - Receive, document, and triage technical issues and service requests from internal users - Troubleshoot and resolve a wide range of system and tool issues using established processes - Own tickets from intake through resolution, ensuring accuracy, timeliness, and clear documentation - Prioritize and manage multiple requests to meet SLAs and team expectations - Communicate clearly with users on status, next steps, and timelines - Translate technical issues into practical, easy-to-follow guidance - Escalate issues appropriately while staying accountable for progress and communication - Monitor alerts, queues, and system notifications and take action as needed - Perform routine system checks, maintenance tasks, and configuration updates - Contribute to documentation by updating knowledge base articles and sharing learnings with the team The Details - Employment Eligibility: Candidates must be legally authorized to work in the United States without sponsorship - Work Location: Remote (must be based on the East Coast, U.S.) with consistent internet service - Work Type: Full-time - Schedule: Standard business hours aligned to East Coast coverage - Compensation: Expected range is $25.00 - $32.50. New hires typically start between $25.00 – $30.00, depending on experience and internal equity - Benefits: Comprehensive medical, dental, and vision coverage; paid time off; 401(k); parental leave; career development support; and more - Travel: None expected - Training: Paid, structured onboarding and ongoing mentorship Required & Desired Skills What You’ll Bring - 1–3+ years of experience in a help desk, technical support, or similar role (or demonstrated readiness) - Strong troubleshooting skills across common workplace systems (e.g., Windows, Office365, SharePoint) - Ability to independently manage tickets and follow issues through to resolution - Clear, professional communication with both technical and non-technical users - Strong attention to detail in documenting issues, actions, and outcomes - Ability to prioritize and manage multiple tasks while staying responsive - Sound judgment in following processes and knowing when to escalate - A steady, professional approach—even when things are busy or users are frustrated Nice to Have - Experience supporting contact center or CCaaS platforms (e.g., Genesys or similar) - Familiarity with ITIL concepts or service desk best practices - Experience in a fast-paced or growing environment - Track record of suggesting small improvements to processes, tools, or documentation What Helps You Shine - Please note that we use both your resume and your written and oral communication throughout the hiring process to understand your fit for this role. - Thoughtful, clear responses help us see your attention to detail, your professionalism, and your ability to communicate with care — all skills that are essential for success on our team. Expectations for Focus & Presence - To support patients and each other, this role requires your full attention during scheduled work hours. Our Outside Employment Policy doesn’t allow overlapping work or “job stacking,” so any outside work must happen fully outside your Hummingbird schedule. - We’re a camera-ready team, and you’ll need to be on camera during training and when needed during the workday after training ends. - We value connection, teamwork, and being present, which is what keeps our patients safe and our team supported. If that’s what you’re looking for, you’ll feel at home here. If you’re hoping to hold another job during the same hours, this job won’t be the best match. #LI-JF1 Please Note: The seniority level of this position may be adjusted during the recruitment process based on candidate skills and experience. The Hummingbird Approach We value a team that brings diverse perspectives and experiences to the work we do. While there are many ways to do this, people who are successful at Hummingbird: - Lead with Respect by valuing kindness and working to actively foster an environment of inclusion and respect. - Embrace Growth and seek out learning and growth for themselves and support those around them in their growth journey. They bring curiosity and an openness to innovation to all their interactions. - Bring a Win Together mentality by approaching conflict directly, listening carefully, and seeking to understand. They problem-solve with the goal of finding successes, not trade-offs, for all involved. Equal Opportunity Statement Hummingbird Healthcare is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce. Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them. Please reach out to talent@hummingbird.healthcare to request accommodations and we’d be happy to chat.

Job Description Summary The Applications Analyst I, Clinical Applications, reports to the leader of the clinical applications team in support of MUSC’s academic, research and healthcare missions. Under direct supervision, the application analyst provides a variety of operational, consultative and collaborative functions within Information Solutions. This position assists with the implementation and maintenance of the clinical program supporting applications, maintaining system updates, supporting operational end users, etc. Provides proactive and reactive support while maintaining a professional attitude and exhibiting good customer service skills. Maintains professional standards and exhibits excellent customer service skills while performing assigned tasks. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type​ Regular Cost Center CC005669 SYS - IS Outpatient Applications Pay Rate Type Salary Pay Grade Health-27 Scheduled Weekly Hours 40 Work Shift Day (United States of America) Job Description The Applications Analyst I, Clinical Applications, reports to the leader of the clinical applications team in support of MUSC’s academic, research and healthcare missions. Under direct supervision, the application analyst provides a variety of operational, consultative and collaborative functions within Information Solutions. This position assists with the implementation and maintenance of the clinical program supporting applications, maintaining system updates, supporting operational end users, etc. Provides proactive and reactive support while maintaining a professional attitude and exhibiting good customer service skills. Maintains professional standards and exhibits excellent customer service skills while performing assigned tasks. Additional Job Description Required Education/Skills/Work Experience: A high school diploma and two years directly related experience (IS or clinical); or a bachelor’s degree in a related field (IS, business, or clinical) and one year directly related experience. Must possess good communication and customer service skills. Physical Requirements - Mobility & Posture - Standing: Continuous - Sitting: Continuous - Walking: Continuous - Climbing stairs: Infrequent - Working indoors: Continuous - Working outdoors (temperature extremes): Infrequent - Working from elevated areas: Frequent - Working in confined/cramped spaces: Frequent - Kneeling: Infrequent - Bending at the waist: Continuous - Twisting at the waist: Frequent - Squatting: Frequent - Manual Dexterity & Strength - Pinching operations: Frequent - Gross motor use (fingers/hands): Continuous - Firm grasping (fingers/hands): Continuous - Fine manipulation (fingers/hands): Continuous - Reaching overhead: Frequent - Reaching in all directions: Continuous - Repetitive motion (hands/wrists/elbows/shoulders): Continuous - Full use of both legs: Continuous - Balance & coordination (lower extremities): Frequent - Lifting & Force Requirements - Lift/carry 50 lbs. unassisted: Infrequent - Lift/lower 50 lbs. from floor to 36”: Infrequent - Lift up to 25 lbs. overhead: Infrequent - Exert up to 50 lbs. of force: Frequent - Examples: - Transfer 100 lb. non-ambulatory patient = 50 lbs. force - Push 400 lb. patient in wheelchair on carpet = 20 lbs. force - Push patient stretcher one-handed = 25 lbs. force - Vision & Sensory - Maintain corrected vision 20/40 (one or both eyes): Continuous - Recognize objects (near/far): Continuous - Color discrimination: Continuous - Depth perception: Continuous - Peripheral vision: Continuous - Hearing acuity (with correction): Continuous - Tactile sensory function: Continuous - Gross motor with fine motor coordination: Continuous - Selected Positions: - Olfactory (smell) function: Continuous - Respirator use qualification: Continuous - Work Environment & Conditions - Effective stress management: Continuous - Rotating shifts: Frequent - Overtime as required: Frequent - Latex-safe environment: Continuous If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

• Tier 2 technical level support to clients, or triaging/escalating issues to appropriate technical teams. • Provide technical project leadership to manage the full deployment of key post go-live product solutions by prioritizing tasks, identifying dependencies, and ensuring deliverables are met. • Work with functions like Data Integration Specialists, Data Engineers, Clinical Operation Consultants, and Product Specialists after each deployment to identify and implement solutions that deliver client value. • Collaborate with external client teams to understand evolving requirements/needs and communicate potential approaches to address them. • Understand Qventus Periop and Inpatient solutions to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption • Identify and mitigate risks and advise Delivery team leaders on project opportunities and risks, driving any issues to resolution. • Identify process improvement opportunities and create structured approaches to close gaps. • Creates a customer base who is excited about Qventus and serves as a reference for prospective customers.

• Develops and runs financial reports that are required routinely on a daily, weekly, and monthly basis • Provide ad-hoc financial analysis and proforma support to assigned hospital executive and department leadership for Acute and Critical Access Hospitals • Prepare month end statistics for assigned Acute and Critical Access Hospitals for upload to GL System and answer any resulting questions from Leadership or Management • Prepare financial data reports and statistical reports for the forecasting process for assigned Acute and Critical Access Hospitals provide scenario analysis based on set of assumptions • Prepare statistical and gross revenue reports for the budgeting process for assigned Critical Access Hospitals, and provide financial analysis as needed to make budgetary decisions • Assists Hospital Leadership with evaluation of small capital or FTE investments by running base financials and creating projections on future state based on a set of assumptions • Serves as the expert on the stats and financials of assigned Acute and Critical Access Hospitals to provide optimal support to management in evaluating and making decisions • Provide quarterly signature line financial reporting and analysis for assigned signature line • Troubleshoot information systems issues within decision support platform to ensure the integrity of data at all times • Investigate systems utilized by the Financial Decision Support team, such as Strata, Epic Slicer Dicer, and Tableau to find relationships between data, and assist with continuous data optimization, and make recommendations accordingly • Understanding of healthcare industry knowledge, internal systems utilized, and staying abreast of all current information • Participates in meeting the objectives of the work unit and goals of the department • Promotes and contributes positively to the teamwork of the department by assisting co-workers, contributing ideas, and problem-solving with co-workers • Participates in performance improvement through planning and implementing change and maintaining and improving productivity through attendance and participation in staff meetings, committees, task forces, cross functional groups, projects and discussions with hospital management and staff