• Responsible for serving as the “face of APUS” at locations needed for outreach and recruitment. • Establishes and maintains professional relationships with military and civilian staff & other key personnel within assigned AOR. • Implement strategic outreach plans to build and strengthen partnerships with community colleges and universities to meet institutional goals. • Cultivate and maintain collaborative relationships with academic leaders, administrators, faculty, and staff at partner institutions. • Lead initiatives to recruit students into public safety programs, providing guidance on career pathways in law enforcement, fire safety, and emergency management. • Build and maintain strong relationships with local law enforcement agencies, fire departments, emergency management organizations, and other public safety stakeholders. • Ensures marketing materials displayed in all assigned areas are kept replenished and current. • Maintains confidentiality of all APUS information. • Provides face-to-face and virtual assistance to current and prospective students. • In coordination with the Director, organize tabling events, communicate marketing needs, capture leads, and help establish new relationships with Community College student-facing departments. • Documents all business development, opportunities, and student information using a customer relationship management (CRM) tool. • Presents briefings and information to internal and external stakeholders regarding trends, issues and opportunities. • Attends ceremonies and other events on behalf of APUS and may make presentations of academic awards and other forms of recognition. • Attends community college transfer fairs and public safety events. • Assists the Director in the execution of strategies, plans, and objectives, informing them of potential marketing opportunities in AOR. • Develop innovative ways to market APUS to target audiences. • Provide input to the Director concerning advertising and marketing activities specific to AOR. • Periodically assists other team members with events located outside of assigned AOR. • Provides monthly environmental scan of AOR to include military installations and competitors. • Conducts initial contact and advisement to new and continuing students. • Performs other duties as assigned.

• Lead and own the Market & Customer Intelligence Program, translating pilot learnings into a scalable operating model and governance framework • Drive the 12–18-month rollout roadmap across functions, countries, and use cases • Run monthly, quarterly, and annual intelligence cycles, synthesizing inputs into clear, actionable insights • Integrate signals from multiple sources into coherent, decision-ready narratives • Ensure high-quality standards, consistency of frameworks, and relevance to business decisions • Drive adoption across teams through enablement, support, and stakeholder engagement • Track KPIs, identify gaps, and continuously improve processes to establish the capability as a trusted enterprise asset

• Lead a post implementation team that services customers of Veeva Quality Cloud • Responsible for hiring, performance management, and mentorship • Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource. Dedicate up to 25% of time engaging with customers • Managing supply and demand of your team. Responsible for staffing the right people on the right post-implementation projects and providing oversight to ensure delivery success • Support and coach your team. Find and create billable work to drive productivity and hold your team accountable • Manage escalations and support sales and other teams in the pre-sales process • Cultivate trusted relationships with customers • Provide executive oversight of internal initiatives and project sponsorship • Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success

• You take responsibility for managing digital projects with an app focus and coordinate project teams. • You monitor all project tasks and maintain an overview to ensure project objectives are met. • You collaborate with clients and internal teams using agile methodologies. • You act as the primary contact for our clients and demonstrate strong advisory skills in the mobile domain.