• Day to day support on tasks for Agency finance leadership • Manage and prepare revenue reporting (weekly, monthly, YTD, FY) and provide revenue/variance analysis. • Monthly review of the Client revenue as part of the month-end close alongside business leadership; identifying action items to be completed by finance or business teams • Monthly preparation and review of client trackers inclusive of billing/invoicing, utilization/realization, and percentage completion • Prepare budgets and forecasts; deliver proactive data to enable key decisions. • Analyze staffing, utilization and billability; support resourcing plans across accounts. • Review and process Statements of Work (SOWs); ensure client scope approvals and manage Purchase Orders (POs). • Effectively manage and track projects; run recurring project status meetings with cross-functional teams. • Ensure timely billing of agency fees and out-of-pocket expenses; partner with Account Management on billing cadence. • Assist with Accounts Receivable (AR), Work in Progress (WIP), and accrued/deferred revenue analysis. • Support audit requests and compliance with GAAP and internal policies. • Serve as gatekeeper for Master Service Agreements (MSAs) and contract compliance. • Collaborate with the broader Finance team and portfolio leadership; provide tactical and strategic guidance to solve problems. • Perform ad hoc reporting as needed and continuously improve processes and controls.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Finance Manager, R&D. About the job Twilio is seeking a Finance Manager to join our Product Finance team. You won’t just be "crunching numbers"—you will be the primary strategic architect for the financial future of our Messaging channel. This is a high-impact, business-partnership-heavy role where you act as the lead strategic finance partner for the Messaging leadership team. You will provide the financial governance needed to turn technical product roadmaps into sustainable growth, ensuring our messaging channel remains both a market leader and a model of operational efficiency. While Messaging is your anchor, your influence is enterprise-wide. You will own a portfolio of strategic special projects, leading cross-functional teams to solve Twilio’s most complex scaling challenges and identifying untapped levers for growth and margin expansion. Responsibilities In this role, you’ll: - Strategic Business Partnership: Serve as the lead finance partner to VP and Director level R&D leaders. You will influence strategy for the Messaging channel, while supporting and assessing the ROI of roadmap invesments - Product Performance & KPIs: Define, track, and report on the "vitals" of the product. You’ll go beyond the spreadsheet to identify why certain metrics are moving and surface actionable insights for growth and cost optimization. - Scenario Modeling: Build complex, flexible financial models to evaluate product launches, pricing changes, and key strategic initiatives. You’ll be the voice of reason (and data) when deciding which bets Twilio should double down on. - Operational Excellence: Own the full forecast for Messaging channels. This includes top-line volume and COGS, ensuring high accuracy in a high-growth environment. Lead the monthly/quarterly close process for your business units, providing clear variance analysis and actionable insights to senior leadership. - Strategic Special Projects: Act as a flexible resource for the Finance Director to lead high-stakes, cross-platform initiatives—ranging from strategic initiatives to long-range capital allocation—that fall outside of day to day Messaging scope. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: - Bachelor’s Degree in Finance, Business, Economics or related field, or equivalent experience - 6–8 years of progressive experience in FP&A, Strategic Finance, or Investment Banking. - Mastery of Excel/Google Sheets for building multi-variable, driver-based models (e.g., usage-based revenue forecasting, unit economics, and complex COGS structures). - High comfort level navigating large datasets. Proficiency in SQL (to query usage data) and Tableau/Looker (for dashboarding) is strongly preferred. - Proven ability to act as a strategic Finance partner for VP-level stakeholders, translating technical R&D roadmaps into financial impact. - Comfort with the ambiguity of a "business partnership heavy" role where the roadmap can shift based on market dynamics. - Ability to manage the "standard" finance calendar (close/forecast) while simultaneously leading high-impact special projects. Desired: - Direct experience in a high-growth SaaS, Cloud, or Telecom environment is highly desirable. - Anaplan and Oracle skills a plus - Proven experience using AI tools to improve Finance operations Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. .The estimated pay ranges for this role are as follows: - Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960.00 - $146,200.00 - Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700 - Based in the San Francisco Bay area, California: $137,520 - $171,900 - This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 04/02/26 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

• Serve as a strategic finance partner to senior leadership, translating financial performance into actionable business decisions • Lead analysis across actuals, budget, forecast, and prior year, delivering clear executive insights on key drivers, trends, and risks • Leverage advanced analytics and AI-enabled tools to enhance forecasting, identify risks, and support pro-active decision-making • Prepare and present materials for senior and executive forums, articulating financial implications, trade-offs, and recommendations • Lead Benefits FP&A planning processes, including long-range planning, budgeting, forecasting, and scenario modeling • Champion automation and FP&A process transformation to improve efficiency, consistency, data quality, and insight velocity • Lead, develop, and mentor a team of analysts, fostering a culture of continuous improvement and automation-first thinking • Drive complex ad hoc and strategic analyses in support of enterprise initiatives

• Own and elevate the revenue forecast: Lead our monthly and quarterly revenue forecasting processes, including variance analysis, scenario planning, and executive-level reporting. • Strategic business partner: Work closely with C-level and senior executives across Finance, Sales, Product, and GTM to influence strategic decisions. • Drive transformation: Design and implement scalable improvements to forecasting, reporting tools, and analytics frameworks to support long-term growth. • Develop and mentor talent: Provide guidance and leadership to junior team members, building a culture of excellence, ownership, and continuous improvement. • Executive storytelling: Translate complex and incomplete data into clear, actionable insights and recommendations tailored for leadership. • Cross-functional leadership: Proactively align revenue strategies across functions and ensure execution against business priorities.