• Design and execute test plans, find and document defects clearly, and partner with developers, product, and designers. • Develop, maintain, and execute manual test plans and test cases for web applications. • Validate acceptance criteria, reproduce and triage defects, and log clear, actionable bug reports. • Perform cross-browser and cross-device testing across supported browsers and platforms. • Verify backend behavior and data correctness using basic SQL queries and API checks when applicable. • Run and verify release/regression test cycles; coordinate test execution with product and release schedules. • Track defects and testing progress in Jira; update test documentation and checklists to keep knowledge current.

• Develop and execute comprehensive test plans and test cases for the functionality of digital solutions; • Design innovative scenarios covering different customer usage patterns to identify issues and propose improvements; • Perform manual and automated testing of conversational flows, APIs, integrations, and overall system performance; • Identify, analyze, and resolve issues, reporting them effectively; • Conduct regression and performance testing to ensure all software updates meet required standards; • Stay up to date on industry trends and testing best practices for AI and conversational platforms; • Hands-on experience in software testing; • Experience with a variety of testing tools and frameworks suitable for different scenarios; ability to collaborate with development teams to refine code, improve user experience, and achieve software reliability; • Commitment to continuous learning and staying current with the latest industry trends and QA best practices; • Self-motivated and able to work independently on complex projects;

Driven by Innovation and built on Trust, rockITdata is a unique SDVOSB services company that partners with leading commercial healthcare/life sciences organizations on cutting edge innovations - think AI, automation and data transformation. We then bring those commercially tested solutions to government entities to deliver predictable, measurable impact for the American taxpayer and consumer. rockITdata is seeking a QA Analyst to ensure quality and accuracy of all contract deliverables through systematic review and validation processes. This role will support statistical sampling procedures for metadata validation and maintain quality documentation per organizational standards. Key Responsibilities - Perform quality reviews of metadata inventory deliverables before Government submission - Support ISO 2859-1 statistical sampling procedures for metadata validation - Execute test cases for Power Apps forms, Power Automate workflows, and repository functions - Document defects and track resolution through completion - Validate documentation compliance with contract requirements and standards - Support UAT activities and document test results - Maintain quality assurance checklists and process documentation - Review technical documentation for accuracy and completeness - Coordinate with team members on integrated quality procedures - Generate quality metrics reports for status updates - Support continuous improvement of quality processes Required Qualifications - Bachelor's degree in Computer Science, Information Technology, Quality Management, or related field - Minimum 2 years of experience in quality assurance, testing, or quality control - Experience with test case development and execution - Knowledge of quality standards and documentation practices - Strong attention to detail and analytical skills - Proficiency with Microsoft Office Suite for documentation - Ability to work independently and as part of a team - Ability to obtain Public Trust clearance Preferred Qualifications - ISTQB or similar software testing certification #LIREMOTE Here at rockITdata, we are committed to following our 10 Guiding Principles. Our Guiding Principles define our culture. They’re who we are, how we work, and what inspires us to be the best. We empower our people to be themselves and encourage an entrepreneurial way of thinking. In our challenging, fast-paced environment, no day is the same. Know the Why. Value People Above All Else. Transparency to a Fault. Progress, Not Perfection. Be Good by Doing Good. Smart People Can Disagree. Bend but Don’t Break. Represent Your Brand. Think Differently. Be Amazing, Be Fearless, Smile, Have Fun! Interested in joining something unique? Join us on our rockIT ship as we begin to blast off to the next chapter in our organization! rockITdata has become aware of a recruitment scam where unauthorized individuals are impersonating rockITdata recruiters, issuing fake job offers, and attempting to setup payment for the job seeker’s new hire costs. No one is ever required to complete any monetary transactions before starting employment with rockITdata. Legitimate rockITdata communications only come from @rockitdata.com email addresses and our official Applicant Tracking system, JazzHR (@applytojob.com email addresses). Please refer to our official Careers page at www.rockitdata.com/careers to accurately submit your application with us. You may also verify any suspicious communication by contacting our recruitment team directly through our official email, dreamjob@rockitdata.com. rockITdata is an equal opportunity employer and is committed to non-discrimination in all employment practices and decisions. All qualified applicants will receive consideration for employment without regard to disability status, veteran status or any characteristic protected by Federal, state, or local law. rockITdata wants all interested and qualified candidates to be able to use our career site to review and apply for employment opportunities. If you have a disability and need an accommodation to access the application process, please contact us for assistance at dreamjob@rockitdata.com.

Description Job Title: Quality Assurance Specialist Department: Operations – Services Reports To: RavenTek Program Manager Location: Remote Schedule: Monday – Friday Hours: Full-time, 40-hours/week FLSA Status: Hourly, Nonexempt Clearance: Public Trust Position Summary The Quality Assurance Specialist supports a federal services program by ensuring the accuracy, consistency, and compliance of regulatory case determinations in a performance-based contract environment. This position is responsible for conducting structured quality reviews of completed case files, applying established evaluation criteria, identifying deficiencies, and providing actionable feedback to production staff and leadership. The Quality Assurance Specialist plays a critical role in maintaining contractual service level agreements, including quality and accuracy standards. This role helps mitigate financial risk by identifying trends, preventing repeat errors, and supporting continuous improvement initiatives that strengthen overall operational performance. The performance of this position is key to RavenTek's performance on the contract, and therefore RavenTek's mission to support the customer. Requirements Essential Duties and Responsibilities - Conduct structured quality reviews of completed regulatory case files using established scorecards and evaluation criteria. - Evaluate case determinations for accuracy, regulatory compliance, documentation completeness, and analytical integrity. - Identify material defects, documentation gaps, or inconsistencies in case analysis and resolution. - Provide clear, constructive written and verbal feedback to case analysts and supervisors. - Track and report quality trends, recurring deficiencies, and identified training needs. - Participate in calibration sessions to ensure consistency in quality scoring and interpretation of standards. - Support development and refinement of quality checklists, templates, and internal guidance materials. - Assist in root cause analysis for quality failures and recommend corrective actions. - Collaborate with supervisory staff to support analyst coaching and performance improvement initiatives. - Contribute to monthly quality reporting and performance analysis. - Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period. - Submit Monthly Status Reports on a regular basis, as required. - Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly. - Complete required compliance training as assigned. - Other duties as assigned. Knowledge and Critical Skills - Comprehensive understanding of regulatory case analysis, adjudication, or complaint resolution processes. - Demonstrated expertise in evaluating structured analytical writing and regulatory determinations. - Thorough knowledge of documentation standards and audit principles. - Capacity to interpret and apply regulatory or policy guidance when assessing case accuracy. - Meticulous attention to detail and consistency in evaluation practices. - Proven skill in identifying trends and clearly communicating systemic issues. - Self-directed work ethic suited for an independent remote environment with high accountability. Education & Work Experience - Bachelor’s degree in Business, Public Administration, Legal Studies, Finance or related field. - Minimum of 4 years of progressive professional experience in regulatory case management, quality assurance, compliance review, or a closely related analytical field in lieu of a degree. - Practical experience operating within formal quality assurance or audit frameworks. - Hands-on experience working within a CRM or case management system (Salesforce preferred). Certifications, Licenses - N/A Special Requirements - Must be a U.S citizen. - Must be able to obtain and maintain Public Trust level clearance. Work Environment Employee will primarily work remotely in a professional home office environment with standard computer and communications equipment. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis. Physical Demands To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential. ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. EEO/AA: RavenTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer. This job description is not intended to be an all-inclusive list of duties and standards of the position and will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.