Robert is seeking a highly organized and proactive Personal Assistant to provide comprehensive administrative support to senior executives. In this role, you will manage schedules, coordinate meetings, handle correspondence, and assist with day-to-day tasks to ensure efficient operations. Your ability to anticipate needs, communicate effectively, and maintain confidentiality will be vital in supporting our leadership team. You will serve as a key liaison between executives, staff, and external stakeholders, contributing to the overall productivity and success of Robert. If you are a detail-oriented multitasker with excellent interpersonal skills, we invite you to join our dynamic team. Responsibilities - Manage and organize executives’ calendars, appointments, and travel arrangements. - Coordinate meetings and prepare agendas, reports, and presentations. - Handle incoming communications including emails, phone calls, and correspondence. - Assist with personal and professional tasks as required to streamline executives’ schedules. - Liaise with internal departments and external partners effectively. - Maintain confidential documents and ensure information privacy. - Manage expense reports and process administrative tasks as needed.

• Create, send, and manage invoices accurately and on time • Track outstanding payments and follow up with clients as needed • Maintain organized, up-to-date financial and operational records • Provide day-to-day administrative and operational support • Assist with light reporting across platforms (e.g., sales, marketing performance) • Ensure all tasks are completed consistently following established processes

• Receive and review all incoming communication (hundreds/day) for the CEO. • Determine priority, and summarize and/or distribute contents to appropriate staff for action. • Draft emails for CEO to review & send. • Ensure follow up within a timely manner (within two business days). • Manage the CEO’s very full meeting and travel calendar. • Manage travel logistics including booking travel & lodging (primarily domestic, some international) and expense management. • Schedule meetings with internal and external stakeholders. • Identify and prioritize the most sensitive matters. • Safeguard the CEO’s time and support them in setting boundaries. • Support in prioritizing work and planning work blocks. • Support meeting preparation (such as funder briefings, All Staff meetings). • Coordinate signatures (boards, funders). • Serve as a liaison between the C-Suite and stakeholders, partners, colleagues, staff, funders, and the Board. • Take notes and manage action items. • Arrange domestic travel and logistics for the C-Suite. • Provide in-person support at events and meetings such as the Leadership Team Retreat, C-Suite Retreat, Annual Staff Retreat, and select partner or funder gatherings. • Track and reconcile expenses. • Identify opportunities for efficiency and implement systems to take advantage of them. • Update CRM and do related data tracking. • Anticipate potential challenges and independently resolve them.

**Role Overview** We are seeking a **dynamic and engaging Virtual Assistant Trainer** whose core responsibility is to **facilitate live and virtual training sessions** for VAs. This role focuses on **delivering structured training programs, driving participation, and ensuring knowledge retention** to turn trainees into confident, job-ready Virtual Assistants. **Key Responsibilities** **1. Training Facilitation (CORE FUNCTION)** - Conduct **daily live training sessions** (Zoom or similar platforms) - Deliver pre-designed training modules with clarity and energy - Break down complex topics into simple, actionable steps - Maintain high engagement through: - Q&A sessions - Interactive discussions - Roleplays and simulations **2. Learner Engagement & Classroom Management** - Create a **high-energy, supportive learning environment** - Encourage participation and manage different learning styles - Handle questions, objections, and learning blockers in real-time - Ensure trainees stay on track and motivated **3. Practical Training Execution** - Facilitate: - Hands-on exercises - Scenario-based activities - System walkthroughs (CRM, bookkeeping tools, etc.) - Guide trainees during live practice sessions - Monitor task completion during class **4. Performance Monitoring & Feedback** - Observe trainee performance during sessions - Provide **real-time coaching and corrections** - Conduct quick knowledge checks (quizzes, recaps, drills) - End each session with clear takeaways and action steps **5. Assessment Facilitation** - Administer practical assessments and exercises - Guide trainees through assessment instructions - Ensure integrity and proper completion of tasks - Provide initial evaluation and feedback **6. Collaboration with Training Team** - Work with curriculum developers and other teams (Ops, placements, dev ops, pdev and executives) - Provide feedback on training materials based on class experience - Suggest improvements to enhance learning effectiveness