• Review and adjust SF (self-funded), FI (fully insured), Reinsurance, and/or RX claims • Adjudicate complex, sensitive, and/or specialized claims in accordance with claim processing guidelines • Process provider refunds and returned checks • Handle customer service inquiries and problems • Perform adjustments across all dollar amount levels on customer service platforms • Apply medical necessity guidelines, determine coverage, complete eligibility verification, identify discrepancies, and apply all cost containment measures • Perform claim re-work calculations • Follow through completion of claim overpayments, underpayments, and any other irregularities • Review and interpret medical contract language using provider contracts • Handle telephone and written inquiries related to requests for pre-approvals/pre-authorizations, reconsiderations, or appeals • Ensure all compliance requirements are satisfied and that all payments are made following company practices and procedures • Review and handle relevant correspondences assigned to the team

• Manage onboarding and offboarding processes, including device setup, access provisioning, and account management. • Implement, own and operate Oscilar’s corporate IT environment end-to-end, including endpoint management, identity and access management and SaaS administration • Define and execute IT strategy aligned to business goals, ensuring our corporate infrastructure scales with headcount growth, supports compliance requirements, and enables productivity across all teams • Replace manual IT processes with automated, self-service systems using APIs, scripting, or workflow automation tools • Triage and resolve any and all workplace technology problems—from access issues and hardware failures to complex integration bugs. No problem is beneath you, and no problem is too hard. • Conduct regular audits of SaaS environments to identify improvements, optimize resource utilization, and enhance security posture. • Develop and maintain source of truth documentation for supported applications and processes for both internal employees and IT staff. • Ensure IT operations align with compliance frameworks (i.e. SOC2), owning controls where IT is the operator

About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories. About the Opportunity DMI (Digital Management, LLC.) is seeking a Third Shift - Tier I Help Desk Technician to join our Managed Mobility Services (MMS) Contact Center in Sharonville, OH. This role is part of our Live Services team, providing frontline technical and customer support for enterprise and government clients using mobile devices and mobility solutions. In this position, you will interact directly with end users in a high-volume contact center environment, assisting with troubleshooting, device activation, service requests, and general support for mobile devices including iPhones, Android devices, and tablets. You will communicate with users via phone, chat, and email, guiding them through solutions while documenting interactions and resolutions in ServiceNow. We are looking for individuals with strong customer service skills, attention to detail, and a foundational understanding of IT support who thrive in a fast-paced environment. This role offers significant opportunities for career growth within our Managed Mobility Services organization. Duties and Responsibilities: - Provide first-level technical support to end users via phone, chat, and email. - Troubleshoot and resolve issues related to mobile devices, connectivity, and account services. - Create and manage tickets in ServiceNow, ensuring accurate documentation of issues and resolutions. - Process MACD requests (Moves, Adds, Changes, and Disconnects). - Assist with mobile device activation and initial configuration for first-time use. - Guide users through placing orders within their self-service mobility portals. - Respond to inbound calls, chats, and voicemails in a high-volume contact center environment. - Maintain quality assurance and service performance standards. - Collaborate with other teams to assist with overflow tasks and service requests. - Cross-train on additional responsibilities within the Contact Center team as needed. Qualifications Education and Years of Experience: - High school diploma or equivalent - 1–2 years of experience in customer service, technical support, or a contact center environment preferred - Experience supporting mobile devices or working with mobile carriers (e.g., Verizon, AT&T, T-Mobile) is preferred Required Skills & Certifications: - Strong verbal communication and problem-solving skills - Ability to walk users through troubleshooting steps clearly and patiently - Strong attention to detail and documentation skills - Comfortable working in a fast-paced, high-volume support environment - Proficiency with computers and general technology platforms - Ability to multitask and manage multiple support requests simultaneously - Reliable attendance and schedule flexibility - Ability to work overtime when required Preferred Skills & Certifications: - CompTIA A+ certification (or equivalent technical certification) - Experience with ServiceNow or other IT ticketing systems - Familiarity with mobile device management (MDM) tools - Experience with Active Directory / AD Manager - Proficiency in Microsoft Office - Typing speed of 40+ words per minute - Ability to work independently with minimal supervision Additional Requirements: - Ability to obtain and maintain Public Trust security clearance Citizenship Status Required: Must be a U.S. Citizen Physical Requirements: None required for this position. Location: Sharonville, OH. - Can be remote but must live in Sharonville, OH. - third shift hours will be worked remotely, training hours will be onsite in Sharonville, OH Work Schedule: - Work Environment: Managed Mobility Services Contact Center - Schedule: Third Shift, Saturday-Wednesday #LI-EK1 Working at DMI DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together: - Do What’s Right – We lead with honesty and integrity. - Own the Outcome – We take responsibility and deliver. - Deliver for Our Customers – We are relentless about delivering value. - Think Bold, Act Smart – We innovate with purpose. - Win Together – We collaborate and celebrate our success. These values aren’t just ideals—they show up in how we support every part of your well-being: - Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier. - Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive. - Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future. - Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. - Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together. ***************** No Agencies Please ***************** Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

• Support the development, enhancement, and rollout of compensation philosophy, and benefits harmonization programs, policies, and procedures. • Proactively conduct market research and contribute analytical insights to design discussions. • Recommend enhancements based on emerging global and regional trends, regulatory requirements, and benchmarking insights. • Support global compensation team in administrating base compensation, short-term incentives, long-term incentives, and recognition programs. • Support annual compensation cycles including merit, bonus, and equity planning activities. • Prepare reports, analytics, dashboards, modeling, and presentations. • Partner with various internal key stakeholders on job evaluations, salary range placement, offer construction, and internal equity analysis. • Ensure compensation programs comply with local employment laws, statutory requirements, and internal governance standards. • Support audits and documentation related to compensation programs. • Conduct compensation benchmarking using regional market surveys to ensure competitive salary ranges and job structures. • Monitor market trend, pay transparency, equal pay, and other regulatory change requirements in EMEA and APAC, and assess the impact on compensation practices. • Provide data-driven insights and recommendations to the leadership team.