• Provide daily support to customers/users of various technology systems including answering questions, troubleshooting, analyzing problems, and quickly forming solutions to return systems to proper operation • Communicate in a factual, polite, and professional manner to support end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction • Provision and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install updates when necessary • Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of support or management • Increase personal technical knowledge by reading trade publications, administration manuals, and diagnostics information • Taking inbound contacts from customers through several different media streams, including: Phone, Email and Webchat • Providing amazing service by meeting a set of daily and monthly metrics with a positive attitude

We are seeking a motivated and detail-oriented Entry-Level Family Travel Specialist to join our team. In this role, you’ll assist families in planning vacations, getaways, and special trips that create lasting memories. From researching destinations to coordinating accommodations, your focus will be on delivering excellent service and stress-free travel planning support. This position is ideal for someone with a passion for helping others, strong organizational skills, and an interest in the travel industry. Key Responsibilities: - Assist with researching family-friendly vacation packages, resorts, cruises, and activities - Communicate with clients to understand their preferences, budgets, and travel needs - Organize trip details and prepare easy-to-follow itineraries - Coordinate with travel vendors and suppliers as needed - Maintain accurate client information and booking records - Provide professional and courteous customer service throughout the planning process

We are seeking a motivated and detail-oriented Entry-Level Family Travel Specialist to join our team. In this role, you’ll assist families in planning vacations, getaways, and special trips that create lasting memories. From researching destinations to coordinating accommodations, your focus will be on delivering excellent service and stress-free travel planning support. This position is ideal for someone with a passion for helping others, strong organizational skills, and an interest in the travel industry. Key Responsibilities: - Assist with researching family-friendly vacation packages, resorts, cruises, and activities - Communicate with clients to understand their preferences, budgets, and travel needs - Organize trip details and prepare easy-to-follow itineraries - Coordinate with travel vendors and suppliers as needed - Maintain accurate client information and booking records - Provide professional and courteous customer service throughout the planning process

• Investigate and resolve complex client issues by thinking critically about root causes, not just symptoms—own cases from intake through resolution • Master SPINS' data platforms (Point-of-Sale, Panel, eComm) and understand how CPG brands use our solutions to drive business decisions • Partner with Product, Data, and Engineering teams to solve technical issues and influence product roadmap based on client needs • Identify opportunities to scale support through better training, documentation and automation • Stay current on natural products industry trends and how clients leverage data for category management and sales strategy • Act as the voice of the customer internally, surfacing product improvements and advocating for client experience.