• Provide a functional manager role for all QA reporting data staff. • Conduct QA reviews and test work items before user acceptance testing and final approvals by key stakeholders. • Prioritize work items and requests from key stakeholders. • Create and update Azure DevOps board tickets to improve reporting automation for manual steps. • Identify any data quality/process improvement points, and create new or update SQL queries and stored procedures. • Develop, implement and oversee the use of data analysis and quality assurance tools. • Establish data quality standards (units, variable names) and develop policies and procedures for higher quality. • Analyze QA data to identify root causes of quality issues, track metrics, and predict future trends. • Design and implement data testing procedures, validating datasets and identifying inconsistencies. • Build and maintain reporting master document for each health plan and report by lines of business. • Document will need to be maintained as additional instruction or clarification is received. • Review all currently implemented compliance reporting technical specification documents and report template instructions to ensure current reporting logic and data definitions align with those requirements. • Document will need to be maintained once created as new reports as requested by the health plans. • Review all compliance report output to make sure the data aligns with the templates, all required information is complete, and data is in the correct format for each field. • Check all compliance reports to confirm all ran on time and without error. • Run any compliance reports manually ad-hoc as needed. • Creates SOPs and documentation for running each report manually. • Complete any manual steps to correct or make reports accurate. • Identifies and corrects corrupt or inaccurate records. • Drive process improvement of quality across all deliverables. • Running data queries to identify coding issues and data exceptions, as well as cleaning data. • Revise our procedures and documentation that govern our internal and external policies and processes. • Investigate and resolve questions and issues raised by audit activities. • Other duties as needed.

• Provides analytical, research and assessment support to FCRM programs • Interacts with stakeholders and third-party service providers • Reviews higher risk customer or transactional information • Recommends responses to enterprise FCRM Program questions • Analyzes data and draws conclusions

• Lead the design, development, and implementation of scalable and maintainable test automation frameworks for various platforms, including web, API, and data pipelines. • Define and champion quality engineering best practices, standards, and processes within your team and across engineering. • Evaluate and recommend new testing tools, technologies, and methodologies to enhance quality and efficiency. • Collaborate closely with development, product, and operations teams to integrate quality practices throughout the entire Software Development Life Cycle (SDLC). • Provide technical guidance and support to junior quality engineers, helping to foster their growth and development. • Lead code reviews and provide constructive feedback on test automation code. • Design, develop, execute, and maintain automated test scripts for functional, regression, performance, and security testing. • Analyze complex application and system architectures to identify potential quality issues and design effective test strategies. • Perform exploratory, integration, and end-to-end testing for complex features. • Identify, isolate, report, and track defects, working proactively with developers to ensure timely resolution. • Contribute to and improve CI/CD pipeline integration for automated testing. • Stay current with industry trends and advancements in software testing and quality assurance, applying this knowledge to improve our processes.

• Define, enhance, and maintain the overall QA strategy and testing standards for the team • Lead testing efforts across multiple features or product areas • Identify and implement improvements to test processes, automation frameworks, and tooling • Advocate for product quality and drive root-cause analysis for high-impact defects • Perform extensive manual testing of new features, enhancements, and bug fixes • Execute exploratory testing to uncover edge cases and usability issues • Validate complex business rules, workflows, and data scenarios • Develop and execute test cases based on requirements, acceptance criteria, and real user behavior • Reproduce, document, and clearly communicate defects with actionable detail • Architect and expand the Playwright automation framework to support scalable, maintainable test suites • Collaborate with developers to ensure automated tests are reliable and maintainable