• Serve as a trusted technical advisor, guiding customers on data ingestion, governance, and best practices • Collaborate with customers to understand their business needs, developing solutions that align with their objectives • Build custom integrations and resolve technical issues during customer onboarding

• Design, implement, and operate the Secure Software Development Lifecycle (SSDLC) • Establish and operate a consistent threat modeling practice for new and high-risk applications • Own the end-to-end application vulnerability management lifecycle • Implement and operate automated application security testing within CI/CD pipelines • Plan and manage application security assessments, penetration tests, and adversarial exercises

• Lead development across platforms • Guide Roon’s overall technical direction in collaboration with leadership and engineering management • Lead high-impact architectural decisions, ensuring solutions are scalable, reliable, and aligned with product strategy • Assess trade-offs between legacy systems and new solutions, ensuring technical investments maximize ROI and long-term sustainability • Design and develop .NET-based software solutions for Windows, macOS, iOS, and Android • Define and evolve Roon’s technology roadmap, ensuring it supports long-term business and product objectives • Evaluate emerging technologies and integrate them where they provide clear business value • Act as the technical authority in cross-product challenges, providing clarity where no single owner exists and ensuring that priorities align with broader business and product goals

• Own and resolve post-go-live technical requests from customers, including configuration updates, data imports, and managed service tasks, with a focus on timely resolution and high customer satisfaction. • Collaborate with CSMs and the Support team to triage and manage technical escalations from live customers. • Work closely with Product and Engineering to support customer rollouts of new features and managed package upgrades. • Track and log time against customer requests, ensuring transparency in effort and accurate scoping. • Translate customer needs into defined technical requirements and solution designs. • Draft, scope, and refine customer-facing Statements of Work (SOWs) for new or expanded post-go-live servicesDeliver configuration updates in Salesforce, including objects, fields, flows, layouts, reports, dashboards, and permission sets. • Maintain documentation and best practices to support recurring or common post-go-live needs. • Participate in planning and stand-ups to track deadlines, progress, and scope changes for ongoing work. • Identify opportunities to improve customer outcomes through better configuration, automation, and data structure.