• You handle customer inquiries via email and phone regarding orders, products, and subscriptions. • You assist our customers with order changes, complaints, follow-up questions, and cancellations. • You ensure that every communication with our customers is fast, friendly, and solution-oriented. • You work closely with internal teams such as Logistics, CRM, and Tech. • You accurately document and maintain customer inquiries in our ticketing system, Zendesk.

• Handling inbound and outbound calls in a high-tech environment • Resolving general questions regarding insurance, financial assistance, and processing payments • Making and answering calls in the name of the client to resolve billing and payment issues • Responding to requests for information by patient/account holders in a professional, thorough, explainable manner • Acting to gain payment or arrangement of payment on behalf of the client as appropriate • Following client-specific protocols and policies when carrying out duties • Investigating and responding to client enquiries as needed • Entering and monitoring payment arrangements • Adhering to all FDCPA, FCRA, HIPPA and other applicable laws

• Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary • Responds to requests for information by patient/account holders in a professional, thorough, explainable manner • Acts to gain payment or arrangement of payment on behalf of the client as appropriate • Follows client-specific protocols and policies when carrying out duties • Investigates and responds to client enquiries as needed • Enters and monitors payment arrangements • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Role Description If you're living in Portugal we are offering a fantastic remote work opportunity for the role of Customer Advisor for Bol.com. Why this Customer Advisor role is a great opportunity for your professional and personal development: - Work from anywhere while embracing diverse experiences. - Represent a global brand. - Fast-track career development opportunities. Your day-to-day responsibilities would include: - Listen to customers’ questions and concerns, and provide answers and solutions; - Troubleshooting regarding orders, deliveries, payments and returns; - Point of contact for external sellers; - Provide information about digital products; - Escalation and rerouting of issues to other departments. Qualifications - Native level of written and verbal communication skills in Dutch - Be living in Portugal - Availability to work in rotating shifts; - Good computer skills; - Excellent communication and interpersonal skills and team spirit; - High School Diploma - EU passport/ID or a Portuguese resident card Benefits - Private Health Insurance from day one - Free Portuguese lessons - Great opportunity to grow quickly within the company - Excellent work opportunity in a dynamic leading multinational company; - Stable work and career progression; - Investment in training (ongoing training) and personal development;