Role Description If you're living in Portugal we are offering a fantastic remote work opportunity for the role of Customer Advisor for Bol.com. Why this Customer Advisor role is a great opportunity for your professional and personal development: - Work from anywhere while embracing diverse experiences. - Represent a global brand. - Fast-track career development opportunities. Your day-to-day responsibilities would include: - Listen to customers’ questions and concerns, and provide answers and solutions; - Troubleshooting regarding orders, deliveries, payments and returns; - Point of contact for external sellers; - Provide information about digital products; - Escalation and rerouting of issues to other departments. Qualifications - Native level of written and verbal communication skills in Dutch - Be living in Portugal - Availability to work in rotating shifts; - Good computer skills; - Excellent communication and interpersonal skills and team spirit; - High School Diploma - EU passport/ID or a Portuguese resident card Benefits - Private Health Insurance from day one - Free Portuguese lessons - Great opportunity to grow quickly within the company - Excellent work opportunity in a dynamic leading multinational company; - Stable work and career progression; - Investment in training (ongoing training) and personal development;

Role Description We are looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment. - Assist clients in selecting and booking hotel accommodations - Provide accurate information on hotel amenities, pricing, and availability - Respond promptly and professionally to client inquiries via phone, email, or online chat - Maintain detailed and accurate records of client interactions and bookings - Collaborate with team members to ensure seamless client experiences - Stay updated on hotel offerings, travel trends, and industry changes - Attend virtual training sessions and team meetings Qualifications - Strong communication and customer service skills - Friendly, professional demeanor and positive attitude - Comfortable working independently and managing time effectively - Basic computer skills and a reliable internet connection - Interest in travel and helping clients plan memorable stays - Previous experience in customer service, hospitality, or sales is a plus but not required Requirements - Flexible, remote work environment - Full training and access to industry resources and tools - Supportive team culture and mentorship - Income-earning possibilities based on performance - Exclusive travel discounts and perks through industry partners - Personal and professional development opportunities - $20,000 - $70,000 a year Benefits - Flexible, remote work environment - Full training and access to industry resources and tools - Supportive team culture and mentorship - Income-earning possibilities based on performance - Exclusive travel discounts and perks through industry partners - Personal and professional development opportunities - $20,000 - $70,000 a year

• Primary function is to have direct contact with customers by handling inbound and outbound phone support. • Working claims activities to support the business, customers, and the company. • Other functions may be assigned

• Serve as a trusted point of contact for high-value travelers, handling complex and sensitive situations with autonomy, accuracy, and discretion • Work closely with internal teams to investigate issues, anticipate needs, and deliver high-quality solutions