Role Description We are looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment. - Assist clients in selecting and booking hotel accommodations - Provide accurate information on hotel amenities, pricing, and availability - Respond promptly and professionally to client inquiries via phone, email, or online chat - Maintain detailed and accurate records of client interactions and bookings - Collaborate with team members to ensure seamless client experiences - Stay updated on hotel offerings, travel trends, and industry changes - Attend virtual training sessions and team meetings Qualifications - Strong communication and customer service skills - Friendly, professional demeanor and positive attitude - Comfortable working independently and managing time effectively - Basic computer skills and a reliable internet connection - Interest in travel and helping clients plan memorable stays - Previous experience in customer service, hospitality, or sales is a plus but not required Requirements - Flexible, remote work environment - Full training and access to industry resources and tools - Supportive team culture and mentorship - Income-earning possibilities based on performance - Exclusive travel discounts and perks through industry partners - Personal and professional development opportunities - $20,000 - $70,000 a year Benefits - Flexible, remote work environment - Full training and access to industry resources and tools - Supportive team culture and mentorship - Income-earning possibilities based on performance - Exclusive travel discounts and perks through industry partners - Personal and professional development opportunities - $20,000 - $70,000 a year

• Primary function is to have direct contact with customers by handling inbound and outbound phone support. • Working claims activities to support the business, customers, and the company. • Other functions may be assigned

• Serve as a trusted point of contact for high-value travelers, handling complex and sensitive situations with autonomy, accuracy, and discretion • Work closely with internal teams to investigate issues, anticipate needs, and deliver high-quality solutions

• Deliver high-quality customer support across multiple virtual channels, including email, live chat and voice, ensuring a consistent and positive customer experience. • Respond to customer enquiries accurately and efficiently, resolving issues at the first point of contact wherever possible. • Manage inbound and outbound customer interactions in line with service level agreements (SLAs) and quality standards. • Provide clear, empathetic and professional communication, adapting tone and approach to suit different channels and customer needs. • Handle customer complaints and escalations calmly and effectively, following internal procedures and escalation guidelines. • Maintain accurate and up-to-date customer records using CRM and ticketing systems. • Support customers with account queries, orders, payments, technical issues or service-related questions. • Identify recurring issues and proactively share insights or improvement suggestions with team leaders and relevant stakeholders. • Adhere to data protection, security and confidentiality requirements at all times. • Meet individual and team performance targets, including productivity, quality and customer satisfaction metrics. • Stay up to date with product knowledge, process updates and system changes through ongoing training and coaching & quality