This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Program Manager – Engineering Quality and Reporting Systems will lead the development, implementation, and continuous improvement of engineering measurement systems. The Program Manager serves as the central coordinator between Engineering, Quality, Manufacturing, and Supply Chain to define, monitor, and improve the key performance indicators (KPIs) that drive design and product quality, on-time delivery, and Design for Manufacturability. Key Responsibilities - Engineering Quality Program Leadership - Develop and execute the engineering quality metrics program across all product lines (e.g., switchboards, MV MetalClad Switchgear, control panels, Power Distribution Units). - Standardize processes for capturing and reporting engineering and product quality data across design and production sites. - Manage cross-functional initiatives to reduce quality issues and improve product reliability. - Quality Metrics Development & Reporting - Define, establish data sources for, track, and maintain KPIs such as: - Design defect density and engineering change order (ECO) rework rate - Field failure rate (MTBF / MTTR) and warranty claim trends as a result of design issues - First-pass yield (FPY) and end-of-line test performance - Corrective and preventive action (CAPA) closure time - Supplier quality performance for critical electrical components - Partner with Data & Analytics team to develop automated dashboards and reports (e.g., Tableau) for leadership visibility to drive better business decisions. - Serve as the product owner for engineering data products. - Support data quality, governance, and documentation for engineering metrics. - Root Cause Analysis & Continuous Improvement - Drive structured problem-solving (8D, A3, DMAIC) for design quality issues. - Collaborate with electrical, mechanical, and process engineering teams as well as with manufacturing and field service teams to identify recurring issues and implement design-for-quality (DFQ) principles. - Work with Quality Team to coordinate reliability and validation testing to verify corrective actions and ensure long-term durability. - Standards, Compliance, and Auditing - Ensure engineering processes align with industry standards and certifications such as UL, IEEE, ISO 9001, and ANSI requirements. - Support internal and external quality audits; maintain documentation required for compliance and product certification. - Support Quality Department in making control plans related to engineering and design deliverables. - Define Design Failure Mode and Effect Analysis (DFMEA) to identify risk and help engineers to understand and mitigate risk in the design phase. - Cross-Functional Collaboration - Partner with Engineering to design and validate for manufacturability and serviceability. - Manufacturing to ensure feedback loops from production quality metrics to design teams and to help produce consistent data inputs where they do not exist. - Field Service & Warranty to integrate customer feedback into continuous improvement cycle and to drive factor escapes toward zero. - Change Management & Training - Champion Engineering Quality Review Board, holding regular meetings with engineering and external stakeholders where we present and review KPI’s. - Lead cultural adoption of data-driven decision-making and proactive quality management within engineering. - Conduct training for engineers and technicians on metrics interpretation, root cause tools, and reliability engineering concepts. Qualifications - Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering (Master’s preferred). - 7+ years in engineering, manufacturing, or quality leadership roles in power distribution equipment, electrical assemblies, or industrial systems manufacturing. - Demonstrated success implementing engineering quality systems or performance dashboards. - Familiarity with power distribution components (switchgear, MCCs, breakers, relays, busbars, etc.). - Proficiency in data visualization (Power BI, Tableau) and statistical tools (Minitab, JMP). - Able to handle a chaotic and fast-paced working environment and to drive transformative organizational change. - Understanding of reliability analysis, DFMEA, PFMEA, and SPC. - Excellent communication and stakeholder management skills across technical and executive levels. - Ability to influence cross-functional teams and manage complex, multi-site improvement programs. Requirements - The salary range for this role is $124,800-$189,280 per year, based on location, experience, and qualifications. Benefits - Comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success.

• Drive the engineering roadmap, strategy, and execution of critical cross-functional initiatives • Define requirements and technical roadmap with engineering, product, and cross-functional teams to launch programs at lightning speed • Design and improve engineering processes, planning rhythms, and execution frameworks • Clearly communicate roadmap, progress, and insights to key teams and stakeholders • Do whatever it takes to ensure engineering teams are operating effectively — unblock them and keep them moving at a rapid pace • Take ownership of any major blocker to the company's success • Drive strategic initiatives across the company as needed

• Drive the development, alignment and execution of various strategic engineering initiatives, defining clear roadmaps and ensuring successful delivery across cross-functional teams • Cultivate strong relationships with stakeholders at all levels to foster alignment and drive collective success • Apply your deep technical expertise and domain aptitude to drive innovative solutions across various engineering programs • Expertly communicate progress across all levels of the organization, and be able to regularly communicate and present to executive leadership on behalf of your team • As a strong leader, you will collaborate effectively with cross-functional partners across Engineering, Product Management, Design and Marketing to successfully influence decisions and drive results

• Lead and support the technical integration of new and existing clients, including project planning, integration, configuration, User Acceptance Testing (UAT), go-live, and post-launch activities • Manage customer environments end-to-end, handling setup, validation, and ongoing troubleshooting of connectivity, configuration, and data integration issues • Act as the primary point of contact for all technical project communications, providing regular updates to internal stakeholders and client IT teams or leadership • Guide clients and technical teams through FHIR integrations and clinical data mapping, offering hands-on support beyond documentation and leading weekly technical review calls • Foster strong relationships with clients and users to drive adoption, promote advocacy, and ensure the product’s value is communicated across stakeholders • Maintain deep product expertise to support user training, answer technical questions, and recommend tailored solutions that meet client needs • Continuously identify and improve gaps in integration and implementation processes, contributing to the development of scalable, repeatable best practices • Support cross-functional initiatives and step into non-standard responsibilities as needed to ensure project and team success — from issue triage to ad-hoc team collaboration