Role Description We are building the next generation of AI-powered customer service, and our flagship deployment is with one of the world's largest enterprises in the building materials sector. This is a rare, high-impact role at the intersection of enterprise consulting and hands-on AI product building. As our Software Engineer, AI Solutions, you will own the full client engagement lifecycle for an AI voice agent rollout in Sydney: - Earning executive trust in the boardroom - Configuring conversation flows in a technical workshop - Being the face of our product on the ground - Acting as the engine that makes it work This is not a traditional consulting role, and it is not a pure engineering role. It is a hybrid builder-consultant who can translate between business problems and technical solutions and then build those solutions themselves. Qualifications - 2+ years of software engineering experience, with exposure to systems integration, API development, or backend development - Hands-on experience building or integrating software in a professional setting, including working with REST APIs, webhooks, or scripted workflows - Experience working with large enterprise customers and navigating complex stakeholder environments - Familiarity with CRM platforms such as Salesforce, Microsoft Dynamics, or SAP - Experience with AI, automation, contact centres, or voice technology is a strong advantage Requirements - Comfortable designing and troubleshooting API integrations and webhooks - Able to prototype and configure workflows independently without relying on a development team - Working familiarity with conversational AI platforms, prompt design, and basic scripting (Python or JavaScript preferred) - Confident with data mapping and system integration concepts - Ability to write and debug code, own integrations end-to-end, and build independently Benefits - Work on one of the most visible AI deployments in the Australian construction and building materials sector - Rare opportunity to be both the strategic consultant and the technical builder on a flagship account - Direct line of sight from your daily work to measurable business outcomes - Exposure to a growing portfolio of enterprise AI deployments with a clear path to a senior leadership role - Collaborative, high-caliber team that values craft, ownership, and speed Your First 90 Days - Days 0–30 | Deep Immersion: Spend your first month embedded in the client's operations. Shadow calls, meet every key stakeholder, and map the systems and workflows from the ground up. - Days 30–60 | Build & Pilot: Design the initial conversational flows, configure the voice agent, and integrate it into a test environment. Run a live pilot on a focused set of call types and track performance from day one. - Days 60–90 | Optimize & Expand: Tighten containment rates, reduce handoffs, refine prompts and logic, and expand to additional call categories. Present a 90-day impact report to senior leadership.