• Design and execute high-level projects, including server migrations (Physical to Virtual), Microsoft 365/Azure migrations, and network overhauls. • Act as the ultimate technical authority for the support team, resolving high-impact issues related to server crashes, core networking, and security breaches. • Proactively maintain and optimize client environments using our RMM and PSA toolsets to ensure 99.9% uptime. • Implement and enforce security best practices (MFA, EDR, Backup verification) and technical standards across a diverse client base. • Maintain impeccable records of client configurations, network diagrams, and procedural "runbooks" within our documentation platform. • Assist account managers in "Technical Business Reviews" by identifying hardware lifecycles and recommending technology upgrades that align with client goals.

• Provide informatics and systems support for pharmacy operations • Partner closely with pharmacy operations teams, providers, nurses, IT/Epic support, and analytics partners • Optimize workflows and enhance patient care through technology • Build, maintain, and improve Epic functionality, supporting medication dispensing processes • Troubleshoot system issues, and lead upgrades, testing, and implementations • Deliver end-user support and training while driving continuous system improvements

• Identify and qualify opportunities early by partnering closely with the account team and understanding customer business needs • Design and architect solutions from simple to complex, collaborating with cross-functional teams • Deliver impactful product and technical training to Account Managers, distributors, and partners • Build and maintain strong customer and partner relationships, owning all technical aspects of opportunities • Leverage CRM tools to provide clear updates, align teams, and actively drive opportunities forward • Translate complex customer challenges into clear, effective technical solutions

• Providing recommendations for addressing and resolving business issues, for a specific business group. • Directing business process improvement projects for internal business groups, aiming to improve business results. • Identifying and documenting all system constraints, implications and consequences of various proposed system changes. • Provides direction in assessing impact of change, defining business rules, and implementing solutions across a broad range of functional boundaries. • Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment. • Leads requirements analysis and verification, ensuring that requirement statements are complete, consistent, traceable, feasible, and verifiable • Collaborates with the technical and project teams to ensure that the results of the project fully satisfy the needs embodied in the requirements. • Proactively identifies opportunities for improvement in requirements gathering, documentation, and translation. • May serve one or more project team roles, such as project lead, business systems analyst lead, or technical lead, for small to medium efforts or manage phases of medium to large efforts.